Refund Policy

An online order cannot be cancelled, and/or products cannot be returned or refunded due to change of mind, accidental purchase, or incorrect orders placed.

We’re happy to assist with any questions you may have. However, a proof of purchase is required, such as a purchase receipt or the confirmation email you received when ordering online. This also applies for items you may have received as a gift.

Faulty Items

We take great pride in everything we do and are just as disappointed as you if the product you receive is compromised in anyway. Please call our Customer Team on 1300 285 538 and one of our Customer Team will be happy to offer technical assistance where applicable. 

To get started with the returns process please contact us here.