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A part of my air fryer is damaged. What should I do?

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Stop using damaged parts; replace removable parts with the correct parts for your model and seek support for electrical damage. Check below to identify whether the problem is a damaged component, trapped residue or an incorrectly fitted part.

Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.

Is the problem in the motor base, power connection or charging equipment?

If there is a burning smell, smoke, sparks, an electric shock, a damaged cord or plug, liquid inside or underneath an electrical base, damage after a drop, or a machine that will not switch off, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not run another test, charge it again, open the electrical housing or attempt a cord repair. An electrical base exposed to liquid needs assessment by a qualified person before reuse.

Use the supply specified on the rating label and in the model guide. Do not modify plugs or use voltage converters; where your model guide prohibits an external timer, connect to the permitted supply directly so a timer cannot restart the motor after overheating.

If a check above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.

NutriBullet CrispLite Air Fryer 6L

Keep damaged parts of your NutriBullet CrispLite Air Fryer 6L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Air Fryer 6L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Air Fryer 6L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet XXL Digital Air Fryer 7L

Keep damaged parts of your NutriBullet XXL Digital Air Fryer 7L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet XXL Digital Air Fryer 7L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water. Buy a replacement basket (Australia) or basket (New Zealand).
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet XXL Digital Air Fryer 7L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet Twin Drawer Air Fryer

Keep damaged parts of your NutriBullet Twin Drawer Air Fryer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Drawer, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Drawer using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Drawer in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Drawer needs replacement before NutriBullet Twin Drawer Air Fryer is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet Twin Drawer Air Fryer cold and disconnected, remove the Cooking Drawer and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Drawer. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet CrispLite Vision Air Fryer 8L

Keep damaged parts of your NutriBullet CrispLite Vision Air Fryer 8L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Vision Air Fryer 8L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Vision Air Fryer 8L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L

Keep damaged parts of your NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. For multi-layer cooking, fit the Crisping Tray first, then the Wire Rack with its handles facing up. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

Magic Bullet Air Fryer 2.5L

Keep damaged parts of your Magic Bullet Air Fryer 2.5L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Fry Pot, handle or front damaged?
  • Turn both the Timer and Temperature Dial to 0, unplug and wait until the heating element has cooled completely.
  • Remove the cooled Fry Pot using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Fry Pot in place until it is cool rather than lifting hot food with it.
  • A damaged Fry Pot needs replacement before Magic Bullet Air Fryer 2.5L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With Magic Bullet Air Fryer 2.5L cold and disconnected, remove the Fry Pot and lift out the Crisping Tray using its centre handle, keeping clear of its sharp edges.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Fry Pot. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the mark food residue or damage to the cooking part?
  • With the Fry Pot cold and removed, lift the Crisping Tray by its centre handle and remove remaining food scraps.
  • Rinse the Fry Pot and Crisping Tray with hot soapy water; wipe the outside of the Base with a clean damp cloth. NEVER submerge the main unit in water.
  • Inspect after cleaning. If a crack, loose handle or damaged surface remains, replace the affected part and keep the air fryer out of service until it is fitted correctly.

Still need help? Chat with us and give us your model name and product code.

The full steps for this model are in its user guide: NutriBullet CrispLite Air Fryer 6L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet XXL Digital Air Fryer 7L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Twin Drawer Air Fryer user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Vision Air Fryer 8L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L user guide (PDF)

The full steps for this model are in its user guide: Magic Bullet Air Fryer 2.5L user guide (PDF)

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