Stop using damaged parts; replace removable parts with the correct parts for your model and seek support for electrical damage. Check below to identify whether the problem is a damaged component, trapped residue or an incorrectly fitted part.
Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.
If a check above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
Magic Bullet To Go 200W
Keep damaged parts of your Magic Bullet To Go 200W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup cracked, cloudy, discoloured or missing a tab?
- Unplug the Magic Bullet To Go 200W and remove its cup only after the blade has stopped.
- Wash and inspect the cup wall, rim and side tabs for cracks, crazing, cloudiness, discolouration and other wear.
- Replace a cup with any of these defects; do not use damaged tabs to operate the base or continue blending with a cracked cup.
- Keep Magic Bullet To Go 200W cups and accessories out of the microwave to prevent further damage.
Is the extractor blade loose or damaged, or has its seal moved?
- With the Magic Bullet To Go 200W disconnected and the cup cool, untwist the blade attachment while keeping fingers away from the cutting edges.
- Inspect the blade and its seal. If the blade is loose or damaged, or the seal has been removed, stop using the attachment and replace it. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- Do not remove or separately refit the blade seal. Hand-wash the new attachment rather than putting it in the dishwasher, where heat can damage the seal.
- If use has become unusually noisy or vibrates more, inspect both the cup and blade for wear before choosing the replacement part.
Did dry blending, hard items or an overfilled cup damage the attachment?
- Remove the stopped Magic Bullet To Go 200W cup and inspect its contents for a spoon, hard objects or a dry load.
- Empty the cup, then inspect the cup and blade for damage. Replace affected components before making another drink. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- For future blends, add liquid and keep all ingredients within the MAX line. Do not run the cup empty or use the blender to crush hard items without liquid.
- Fit the sound blade squarely and hand-tighten it to the cup before placing the assembly on the base.
Magic Bullet Blender Combo
Keep damaged parts of your Magic Bullet Blender Combo out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cup, Pitcher, Pitcher Lid or Vented Lid Cap cracked or damaged?
- Return the Magic Bullet Blender Combo dial to HOME, disconnect power and wait for the blades to stop. If the sealed Cup is warm, leave it on the base for at least 30 minutes and longer until completely cool; then remove it slowly, point it away from your body, cover the blade attachment with a towel and untwist gently.
- Empty the cooled vessel and wash the Cup, Pitcher, lid and cap with soap and water. Inspect for cracks, cloudiness, warped plastic and damaged fastening points.
- Replace an affected part with the correct Magic Bullet Blender Combo component. Do not use a cracked cup, a damaged pitcher or a lid that cannot fasten securely.
- Keep replacement parts out of the freezer, microwave, oven, air fryer and boiling water; avoid the dishwasher bottom rack and heat/sanitise cycle.
Is the Cross Blade damaged, stiff, or missing its seal?
- With the Magic Bullet Blender Combo unplugged and the vessel completely cool, untwist the Cross Blade from the Cup or Pitcher; use the Pitcher’s direction indicator when loosening its blade.
- Inspect the blade and seal without touching the cutting edges. A damaged blade, a blade that does not rotate freely, or a missing, displaced or damaged gasket means the attachment must stay out of use.
- Obtain the matching replacement Cross Blade or replacement advice. Do not remove the seal or try to replace it by itself.
- Clean a sound blade attachment under lukewarm water. Do not use it to crush ice or grind dry grains, cereal or coffee.
Does the blade or lid fail to fasten even though it looks undamaged?
- Check that every attachment is intended for the Magic Bullet Blender Combo.
- Align and securely tighten the Cross Blade to the Cup or Pitcher. On the Pitcher, install the vented Pitcher Lid and twist its cap closed before starting.
- Check the lid’s vent slots are clear and that no component needs force to seat correctly.
- If fastening remains insecure, keep the assembly stopped and arrange the correct replacement; do not defeat the interlock or hold a loose lid down while blending.
Magic Bullet Mini Juicer
Keep damaged parts of your Magic Bullet Mini Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve cracked, bent or damaged?
- Turn the Magic Bullet Mini Juicer OFF, unplug it and wait for the Sieve to stop completely before releasing the Locking Arms.
- Remove the Juice Bowl Cover, then lift the Juice Bowl from the base with the Sieve inside. Lift the Sieve vertically out, holding its top edges rather than its sharp teeth.
- Clean the Sieve with the supplied Cleaning Brush under running water. Inspect it for cracks, bends or other damage.
- Replace a damaged Sieve before juicing; do not straighten it or run the motor to test it. If pulp is merely blocking sound mesh, soak it in hot water for 30 minutes and brush again.
Is the Juice Bowl, cover, Juice Cup, Pulp Bin or a locking part broken?
- After the Magic Bullet Mini Juicer is disconnected and stationary, remove the Juice Cup and turn the Silicone Spout Cap upward to catch residual drips.
- Release both Locking Arms, detach the Pulp Bin by pulling its bottom outward at an angle, and lift away the cover and Juice Bowl.
- Wash the removable parts with warm soapy water and check for cracks or broken attachment points. Do not use a damaged protecting cover or force broken locking parts into position.
- Replace the affected component before reuse. Keep these parts out of microwaves, ovens, stovetop pots, boiling water and the dishwasher heat-sanitation cycle.
Do undamaged parts fail to seat or lock?
- With the Magic Bullet Mini Juicer unplugged, seat the Juice Bowl on the Motor Base in its keyed position, open side facing the rear.
- Align the Sieve with the motor drive coupling and push down until it clicks, gripping its top edges and avoiding the teeth.
- Place the Juice Bowl Cover with its Feed Chute over the Sieve and Pulp Chute at the back. Attach both Locking Arms in their upright locked position and fit the Pulp Bin.
- If a part cannot seat or a locking arm cannot stay engaged, do not operate the juicer; replace damaged hardware rather than bypassing its lock.
Magic Bullet Kitchen Express 250W
Keep damaged parts of your Magic Bullet Kitchen Express 250W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, Work Bowl, lid or food pusher damaged?
- Turn the Magic Bullet Kitchen Express 250W knob to OFF, unplug it and wait for all movement to stop.
- If using the Work Bowl, remove its lid by turning counter-clockwise and lift out the blade before emptying the bowl. Inspect the cleaned cup, bowl, lid and pusher for damage.
- Replace a damaged component with the correct Magic Bullet Kitchen Express 250W part.
- Hand-wash removable parts in warm soapy water or use the top dishwasher rack; never use a sanitise cycle, which can warp the cup or bowl.
Is the Cross Blade, Chopping Blade or disc damaged?
- With the Magic Bullet Kitchen Express 250W disconnected, wait for complete blade stop before removing a cutting attachment.
- Handle discs through their two large finger holes and keep hands away from cutting edges. Clean removable blades with warm soapy water to inspect them.
- Keep bent, damaged or worn cutting parts out of use and obtain the matching replacement; do not try to repair a blade or disc.
- Remove fruit stones, seeds, rinds and non-food items before later use. Do not use the appliance as an ice crusher.
Are the bowl, lid or cup failing to engage the lock?
- Inspect the Magic Bullet Kitchen Express 250W attachments with the base unplugged.
- For the Work Bowl, turn the lid clockwise to lock it, then place the bowl on the base and turn clockwise to lock. For the cup, securely twist on the Cross Blade, invert the sealed assembly and turn it clockwise onto the base.
- If intact tabs are blocked by dried food at the base actuator area, remove the attachment and use a small brush to clean the actuator area while power remains disconnected.
- Both assemblies must lock normally. If a tab or lock is damaged, replace the affected part; do not bypass the cover interlock.
Magic Bullet Air Fryer 2.5L
Keep damaged parts of your Magic Bullet Air Fryer 2.5L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Fry Pot, handle or front damaged?
- Turn both the Timer and Temperature Dial to 0, unplug and wait until the heating element has cooled completely.
- Remove the cooled Fry Pot using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Fry Pot in place until it is cool rather than lifting hot food with it.
- A damaged Fry Pot needs replacement before Magic Bullet Air Fryer 2.5L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
- With Magic Bullet Air Fryer 2.5L cold and disconnected, remove the Fry Pot and lift out the Crisping Tray using its centre handle, keeping clear of its sharp edges.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged Crisping Tray flat and securely in the bottom of the Fry Pot. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the mark food residue or damage to the cooking part?
- With the Fry Pot cold and removed, lift the Crisping Tray by its centre handle and remove remaining food scraps.
- Rinse the Fry Pot and Crisping Tray with hot soapy water; wipe the outside of the Base with a clean damp cloth. NEVER submerge the main unit in water.
- Inspect after cleaning. If a crack, loose handle or damaged surface remains, replace the affected part and keep the air fryer out of service until it is fitted correctly.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: Magic Bullet To Go 200W user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Blender Combo user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Mini Juicer user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Kitchen Express 250W user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Air Fryer 2.5L user guide (PDF)