Stop using damaged parts; replace removable parts with the correct parts for your model and seek support for electrical damage. Check below to identify whether the problem is a damaged component, trapped residue or an incorrectly fitted part.
Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.
If a check above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Juicer 800W
Keep damaged parts of your NutriBullet Juicer 800W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve mesh torn, crinkled, bent or worn?
- Turn NutriBullet Juicer 800W off, unplug it and wait until the Sieve has completely stopped. Release the Locking Handle, lift the Pulp Basin with its cover and Sieve off the Motor Base, then remove the Basin Cover.
- Hold the Sieve by its upper rim and lift it out, avoiding the sharp teeth on its lower disc. Inspect the mesh and rim for tears, creases, distortion or other damage.
- Replace a damaged Sieve; never straighten its mesh or run it to test the damage. Louder or unusual noise or vibration can indicate wear; extreme vibration means the juicer must remain out of use for assessment. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is the Pulp Basin, Basin Cover or Locking Handle damaged?
- After power is disconnected and all movement has stopped, lower the Locking Handle away from the cover’s side ears. Lift the Pulp Basin away from the Motor Base.
- Inspect the basin, cover, side ears and handle. A crack or broken locking feature requires replacement of the affected part; do not try to run the juicer with an unsecured cover.
- For intact replacement parts, align the basin spout with the dimpled side of the Motor Base, click the Sieve onto the drive coupling, align the cover ears with the basin ears and lock the handle into them. If it will not lock, leave the juicer off.
Is the Juice Pitcher, lid or No-Drip Spout damaged?
- Stop juicing before taking the Juice Pitcher from beneath the spout. Check the pitcher, its lid and the spout for a cracked edge, broken hinge or loss of shape.
- Keep a damaged detachable part out of use and identify the replacement by the exact product code. Do not assume a pitcher or spout from another juicer will fit.
- When using intact parts, position the spout inside the open lid of the Juice Pitcher and keep the pitcher upright. Empty it before it is full; close the spout only after juicing is stopped and the pitcher is removed.
Is residue hiding damage or has a part warped during cleaning?
- Rinse the removed parts and use the Cleaning Brush to clear the Sieve under running water, keeping away from the sharp teeth. For dried pulp on the Sieve, the guide allows a 30-minute hot-water soak before brushing.
- Do not use a dishwasher sterilise cycle, which can deform parts. Wipe the Motor Base with a clean damp cloth only.
- Inspect the clean parts. Replace cracks, distorted mesh or warped parts; cleaning cannot repair a structural fault.
NutriBullet Cold Press Slow Juicer
Keep damaged parts of your NutriBullet Cold Press Slow Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Auger cracked, bent, chipped or damaged?
- Turn NutriBullet Cold Press Slow Juicer off, unplug and wait for the Auger to stop completely and cool before handling.
- Twist the Juice Bowl Cover anticlockwise and lift it off. Lift out the Auger, then remove the Juice Bowl with its Juicing Screen and Rotating Bowl Brush; separate the brush from the screen.
- Inspect the removed Auger before reuse. Replace it if damaged; do not attempt to bend it back, glue it or run it with missing material.
Is the Juice Bowl, Juice Bowl Cover or a collection container damaged?
- With the machine disconnected and the Auger removed, check the Juice Bowl, Juice Bowl Cover, juice container and pulp container for cracks or damaged locking edges.
- Replace the affected detachable part with the correct part for the product code. Do not use a broken container or try to hold a lid shut by hand.
- For intact replacements, secure the Juice Bowl on the Motor Base, place the Juicing Screen inside the Rotating Bowl Brush and seat them in the bowl. Press and turn the Auger onto its axis, then turn the cover clockwise until the locked symbol aligns with the bowl’s triangle. If the parts will not seat securely, keep the juicer off.
Is the Juicing Screen damaged or the Rotating Bowl Brush out of shape?
- Remove the screen and brush assembly from the disconnected juicer and slide the brush away from the screen. Handle the sharp screen carefully.
- Use the Cleaning Brush and running water to clear screen holes. Wash the Auger by hand with warm soapy water and a soft cloth; never put the Auger in the dishwasher or clean parts with a metal sponge.
- Inspect the clean screen and brush. A damaged component needs replacement before reassembly; do not force a distorted screen into the bowl.
Is the pulp seal, spout cover or outlet damaged or misplaced?
- Look under the removed Juice Bowl at the pulp plug in the pulp spout. Pull it out to clean the outlet, then put the intact plug fully back in its proper position before assembly.
- Check the juice outlet and its cover for a crack or broken hinge. If the plug, cover or bowl is torn, worn or damaged, keep that part out of use and ask for a correctly matched replacement.
- After an intact assembly is refitted, place both collection containers under their outlets and open the juice outlet for dispensing. If leakage continues with correct assembly, stop and arrange assessment.
NutriBullet Juicer Pro 1000W
Keep damaged parts of your NutriBullet Juicer Pro 1000W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve mesh torn, crinkled, bent or worn?
- Turn NutriBullet Juicer Pro 1000W off, unplug it and wait until the Sieve has completely stopped. Release the Locking Handle, lift the Pulp Basin with its cover and Sieve off the Motor Base, then remove the Basin Cover.
- Hold the Sieve by its upper rim and lift it out, avoiding the sharp teeth on its lower disc. Inspect the mesh and rim for tears, creases, distortion or other damage.
- Replace a damaged Sieve; never straighten its mesh or run it to test the damage. Louder or unusual noise or vibration can indicate wear; extreme vibration means the juicer must remain out of use for assessment. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is the Pulp Basin, Basin Cover or Locking Handle damaged?
- After power is disconnected and all movement has stopped, lower the Locking Handle away from the cover’s side ears. Lift the Pulp Basin away from the Motor Base.
- Inspect the basin, cover, side ears and handle. A crack or broken locking feature requires replacement of the affected part; do not try to run the juicer with an unsecured cover.
- For intact replacement parts, align the basin spout with the dimpled side of the Motor Base, click the Sieve onto the drive coupling, align the cover ears with the basin ears and lock the handle into them. If it will not lock, leave the juicer off.
Is the Juice Pitcher, lid or No-Drip Spout damaged?
- Stop juicing before taking the Juice Pitcher from beneath the spout. Check the pitcher, its lid and the spout for a cracked edge, broken hinge or loss of shape.
- Keep a damaged detachable part out of use and identify the replacement by the exact product code. Do not assume a pitcher or spout from another juicer will fit.
- When using intact parts, position the spout inside the open lid of the Juice Pitcher and keep the pitcher upright. Empty it before it is full; close the spout only after juicing is stopped and the pitcher is removed.
Is residue hiding damage or has a part warped during cleaning?
- Rinse the removed parts and use the Cleaning Brush to clear the Sieve under running water, keeping away from the sharp teeth. For dried pulp on the Sieve, the guide allows a 30-minute hot-water soak before brushing.
- Do not use a dishwasher sterilise cycle, which can deform parts. Wipe the Motor Base with a clean damp cloth only.
- Inspect the clean parts. Replace cracks, distorted mesh or warped parts; cleaning cannot repair a structural fault.
NutriBullet Cold Press Batch Juicer
Keep damaged parts of your NutriBullet Cold Press Batch Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Auger cracked, bent, chipped or damaged?
- Turn NutriBullet Cold Press Batch Juicer off, unplug and wait for the Auger to stop completely and cool before handling.
- Open the Lid, turn the Hopper anticlockwise until the arrows separate and lift it off. Lift out the Auger, then lift off the Juicing Bowl.
- Inspect the removed Auger before reuse. Replace it if damaged; do not attempt to bend it back, glue it or run it with missing material.
Is the Juicing Bowl, Hopper and Lid or a collection container damaged?
- With the machine disconnected and the Auger removed, check the Juicing Bowl, Hopper and Lid, juice container and pulp container for cracks or damaged locking edges.
- Replace the affected detachable part with the correct part for the product code. Do not use a broken container or try to hold a lid shut by hand.
- For intact replacements, align the bowl spouts with the Motor Base notches and press the bowl down. Fit the Auger firmly, open the Lid and twist the Hopper clockwise until its orange dot is no longer visible, then close the Lid. If the parts will not seat securely, keep the juicer off.
Is the pulp seal, spout cover or outlet damaged or misplaced?
- After lifting off the Juicing Bowl, inspect the Silicone Cover underneath, the spouts and Spout Cover. Clean these areas, then push an undamaged Silicone Cover fully back until it sits flush.
- Check the juice outlet and its cover for a crack or broken hinge. If the plug, cover or bowl is torn, worn or damaged, keep that part out of use and ask for a correctly matched replacement.
- After an intact assembly is refitted, place both collection containers under their outlets and open the juice outlet for dispensing. If leakage continues with correct assembly, stop and arrange assessment.
Magic Bullet Mini Juicer
Keep damaged parts of your Magic Bullet Mini Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve cracked, bent or damaged?
- Turn the Magic Bullet Mini Juicer OFF, unplug it and wait for the Sieve to stop completely before releasing the Locking Arms.
- Remove the Juice Bowl Cover, then lift the Juice Bowl from the base with the Sieve inside. Lift the Sieve vertically out, holding its top edges rather than its sharp teeth.
- Clean the Sieve with the supplied Cleaning Brush under running water. Inspect it for cracks, bends or other damage.
- Replace a damaged Sieve before juicing; do not straighten it or run the motor to test it. If pulp is merely blocking sound mesh, soak it in hot water for 30 minutes and brush again.
Is the Juice Bowl, cover, Juice Cup, Pulp Bin or a locking part broken?
- After the Magic Bullet Mini Juicer is disconnected and stationary, remove the Juice Cup and turn the Silicone Spout Cap upward to catch residual drips.
- Release both Locking Arms, detach the Pulp Bin by pulling its bottom outward at an angle, and lift away the cover and Juice Bowl.
- Wash the removable parts with warm soapy water and check for cracks or broken attachment points. Do not use a damaged protecting cover or force broken locking parts into position.
- Replace the affected component before reuse. Keep these parts out of microwaves, ovens, stovetop pots, boiling water and the dishwasher heat-sanitation cycle.
Do undamaged parts fail to seat or lock?
- With the Magic Bullet Mini Juicer unplugged, seat the Juice Bowl on the Motor Base in its keyed position, open side facing the rear.
- Align the Sieve with the motor drive coupling and push down until it clicks, gripping its top edges and avoiding the teeth.
- Place the Juice Bowl Cover with its Feed Chute over the Sieve and Pulp Chute at the back. Attach both Locking Arms in their upright locked position and fit the Pulp Bin.
- If a part cannot seat or a locking arm cannot stay engaged, do not operate the juicer; replace damaged hardware rather than bypassing its lock.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Juicer 800W user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Cold Press Slow Juicer user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Juicer Pro 1000W user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Cold Press Batch Juicer user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Mini Juicer user guide (PDF)