Refit a portable-blender seal only where the model instructions permit it; otherwise, have the affected part checked for the correct replacement if the seal is loose, missing or damaged.
If you are unsure which model you own, use Find my model before choosing replacement parts.
Need help identifying a replacement?
Have the full model name or product code and a clear photo of the affected part ready for our team. Keep the part out of use until the correct replacement or refitting instructions are identified.
Has liquid entered the motor base or electrical body?
If liquid has entered the motor base or electrical body, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Portable Blender / Portable Blender McLaren
Keep a NutriBullet Portable Blender with a loose or missing seal out of use until it has been checked. Chat with us and ask our team to identify the correct replacement.
Is the seal loose, missing or visibly damaged?
- Disconnect the NutriBullet Portable Blender charging cable and leave the blender undisturbed for two minutes until the light ring is off. Check that the blades have stopped before taking off the Cup or Lid.
- Inspect the Cup, Lid and blade area for wear, cracking or a visibly displaced seal. Keep your fingers away from the sharp blades.
- If a seal has come out, or a component is damaged, leave the blender out of use and chat with us to identify the correct replacement. Do not remove the blade assembly to reach a seal; chat with us for the blade-removal instructions first.
Was the blender exposed to extreme heat or cold?
- Check whether the NutriBullet Portable Blender was left in a vehicle, near a heat source or in direct sunlight. Extreme temperatures can damage the seals and other components.
- Inspect the removable Cup and Lid before reassembly. Replace a damaged detachable part; for a damaged Motor Base, chat with us.
- For future cleaning, wash only the Cup and Lid on the dishwasher top rack without the heat or sanitise cycle. Keep the Motor Base out of the dishwasher.
Is the Cup or Lid loose although the seal looks intact?
- With the NutriBullet Portable Blender switched off, twist the Cup into position so the two alignment dots on the Cup and Motor Base line up.
- Twist the Lid onto the Cup and place the Lid Latch upright in its locked position.
- Check that the Cup is secure and the lid is closed before use. If either part cannot fit properly, stop and have that part checked instead of blending with a loose connection.
Does the seal area need cleaning before inspection?
- Remove the Cup and Lid from the powered-off NutriBullet Portable Blender and hand-wash them with warm, soapy water, then rinse.
- Gently rinse only the blade assembly and wipe it with a damp sponge or cloth. Do not run the Motor Base under water.
- Inspect the clean parts again. Cleaning is not a repair for a seal that is still loose, absent or damaged; keep the blender out of use until the affected part is checked.
NutriBullet Flip Stainless
Do not dismantle the NutriBullet Flip Stainless assembly to retrieve a loose or missing seal. Chat with us and ask our team to check the assembly and advise on the correct replacement.
Is the Flip-Top Lid failing to close and seal?
- Unplug the NutriBullet Flip Stainless and leave it undisturbed for 90 seconds so it shuts down; check that the blades have stopped.
- With the blender upright, check the Flip-Top Lid on the Motor Base, Blade, and Lid assembly. Before blending, this lid must snap closed and seal. NEVER submerge the entire Motor Base, Blade, and Lid in water.
- Twist the Motor Base, Blade, and Lid assembly securely onto the Blending Cup. If the Flip-Top Lid cannot close, or a seal is loose or missing, keep the blender out of use and chat with us to check the assembly.
Is the To-Go Lid being mistaken for a leak-proof seal?
- Check which lid is fitted to the NutriBullet Flip Stainless. The separate To-Go Lid is not leak-proof.
- Keep the Cup upright with this lid fitted; liquid seeping from a tipped To-Go Lid does not by itself mean a gasket is missing. If the lid is damaged, stop using that lid and obtain a replacement.
Could temperature exposure have damaged a seal?
- Check whether the NutriBullet Flip Stainless was exposed to extreme temperatures or stored in a freezer or refrigerator. The guide warns that these conditions can damage seals and other components.
- Look for damage to the Cup, lids and accessible seal areas without taking the Motor Base, Blade, and Lid assembly apart.
- Do not use a damaged part. Have the affected assembly checked and obtain the appropriate replacement before blending again.
Is food residue stopping the lid from closing cleanly?
- After the NutriBullet Flip Stainless has shut down, open the Flip-Top Lid. Carefully rinse the sip hole under a gentle flow of warm water while covering the USB-C port with your thumb or finger.
- Use the supplied Cleaning Brush for the sip hole and vent hole. Wipe the assembly dry and leave it upright with the Flip-Top Lid open.
- Once clean and dry, close the lid again and check that it snaps shut. If the seal remains displaced or the lid will not close, stop using the assembly and seek replacement advice; do not dismantle it to retrieve the seal.
NutriBullet Flex Portable / Flex Portable McLaren Papaya
Gently refit a NutriBullet Flex Portable or Flex Portable McLaren Papaya Sip Lid gasket displaced during cleaning; arrange a replacement if it is missing, damaged or will not stay in place.
These instructions cover NutriBullet Flex Portable and the Australian NutriBullet Flex Portable McLaren Papaya, product code NBPB07222PA-MC. Check the full product code on the label before following them.
Has the Sip Lid with Carry Loop gasket moved during cleaning?
- Unplug the blender charger and leave the blender undisturbed for 90 seconds until the light ring powers down into Sleep Mode. Wait for the blades to stop, keep the Sip Cap closed, then twist the Sip Lid with Carry Loop counter-clockwise to remove it.
- Wash the lid with warm, soapy water and rinse. Remove excess moisture from the gasket area, then gently guide the displaced gasket back into place.
- Let the lid dry fully before twisting it clockwise onto the Cup. If the gasket will not stay in place, is missing or is damaged, stop using that lid and arrange a replacement instead of repeatedly blending with it loose.
Is the Sip Cap closed far enough to engage its seal?
- Press the Sip Cap down over the Sip Spout.
- Listen and feel for the click: this indicates the Cap is closed and the seal is engaged. Lower the Carry Loop for blending.
- If there is no click, open the Cap and clean the Sip Lid with Carry Loop, then dry it completely. A cap that still cannot close needs replacement advice before the lid is used again.
Is the Blade Block only partly attached to the Cup?
- With the blender off and disconnected from the charger, detach the Motor Base and check that the Blade Block is completely dry.
- Twist the Blade Block blades-first into the bottom of the Blending Cup until it reaches the built-in soft-stop. That friction is part of the sealing fit; do not force the connection.
- Place the assembled Cup and Blade Block onto the Motor Base and gently twist to lock. If the soft-stop or lock cannot be reached, stop assembly and have the affected part checked.
Is a seal worn, missing or damaged after temperature exposure?
- Inspect the Cup, Sip Lid with Carry Loop and Blade Block for damage or wear. Extreme temperatures can damage the seals.
- Keep a damaged or incomplete component out of use and arrange a suitable replacement. The gentle refitting step above is for the Sip Lid gasket displaced during cleaning.
- Hand-wash the detachable parts with warm, soapy water and rinse them clean. Keep the Motor Base out of the dishwasher.
NutriBullet GO
Do not attempt to repair the NutriBullet GO yourself if its seal is loose or missing. Chat with us and ask our team to identify the correct replacement.
Is a seal missing or is a component damaged?
- Press the NutriBullet GO power button once to stop blending. Wait until no light is on and the blades have stopped before separating the Cup from the base.
- Inspect the Cup, lid and accessible blade-assembly area for damage. If a seal has come away or a component is damaged, stop using the blender and chat with us to identify the correct replacement.
- Do not attempt to repair or service the NutriBullet GO yourself. Keep the Blade Cover screwed onto the base when the Cup is removed for storage.
Is the Cup connection loose rather than the seal?
- For an intact NutriBullet GO Cup and base, hold the base from underneath, turn it upside down and lower it onto the Cup rim.
- Twist the base clockwise to fasten it firmly, then press and hold the power button for three seconds. The blue light flashes when the Cup and base are locked and ready.
- If the connection cannot lock, or the light alternates red and blue after the Cup has been secured, stop and have the connection checked. Do not blend with a loose or damaged Cup.
Does the Cup or blade area need cleaning?
- After switching the NutriBullet GO off, wash the Cup and lid with warm, soapy water and rinse, or place them on the dishwasher top rack.
- Gently rinse the blade assembly and clean it with a damp sponge or cloth while avoiding the sharp edges. Do not run the Motor Base under water or put the blade assembly in the dishwasher.
- Inspect the clean connection before reassembly. If a seal is still missing or loose, leave the blender out of use and chat with us so our team can check it.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Portable Blender / Portable Blender McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flip Stainless user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flex Portable and McLaren Papaya user guide (PDF)
The full steps for this model are in its user guide: NutriBullet GO user guide (PDF)