Stop using damaged parts; replace removable parts with the correct parts for your model and seek support for electrical damage. Check below to identify whether the problem is a damaged component, trapped residue or an incorrectly fitted part.
Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.
If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Ultra 1200
Keep damaged parts of your NutriBullet Ultra 1200 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade. Do not put the cup in the fridge or freezer to cool it.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 900 Series
Keep damaged parts of your NutriBullet 900 Series out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 900 Essentials Set (AU and NZ)
Keep damaged parts of your NutriBullet 900 Essentials Set NB9-0807DG (AU and NZ) out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Replace a worn blade or damaged cup before blending again; leave a warm sealed cup closed until it has cooled.
Is the cup or one of its three tabs damaged?
A broken or missing cup tab can let the cup separate from the motor base.
- Unplug the base and wait for the blades to stop. If the cup is warm, use the cooling steps below before removing the blade.
- Remove the cooled cup and blade assembly from the base. Wash the cup and inspect its sides, rim and all three tabs for cracks, crazing, breakage or rounding.
- Replace a damaged cup immediately. Do not use a cup with a broken, damaged or missing tab.
Is the extractor blade worn, dull or damaged?
A worn or damaged extractor blade needs replacement, even if it still turns.
- With the base unplugged and the cup cool, remove the cup assembly and unscrew the extractor blade without touching its sharp edges.
- Inspect the blade before every use. Replace the complete extractor blade at the first sign of wear or damage.
- Hand-wash the blade with warm soapy water and dry it completely. Keep the extractor blade out of the dishwasher.
Is the blade gasket loose, damaged or out of place?
The gasket must sit fully in the blade assembly to seal the cup.
- With the blade detached, look at the gasket around its inside rim. Do not remove the gasket.
- If the gasket is loose, damaged or no longer seated correctly, keep the blade out of use and replace the complete extractor blade assembly.
- Before fitting an undamaged blade, check that its seal is fully seated; screw the blade securely onto an intact cup.
Has heat warped a cup or accessory?
Microwaving parts or using a dishwasher sanitise cycle can damage the plastic.
- Let the part cool and check for distortion or damage. Stop using a damaged part and obtain a matching replacement.
- Do not microwave the cup, base or accessories. Wash cups on the top rack without a sanitise cycle, or hand-wash with warm soapy water.
- Keep the motor base and extractor blade out of the dishwasher.
Was the blade used dry, on hard items or with a foreign object?
Running an empty cup or blending hard items without liquid can damage the blade.
- After disconnecting the base and waiting for the blades to stop, remove the cooled cup assembly and check the contents.
- Remove spoons and other foreign objects without touching the blade edges. Inspect the cup and blade for damage and replace damaged parts before reuse.
- Always add liquid for extraction. Do not run an empty cup or use the extractor blade to crush ice or other hard items without liquid.
Was the cup lifted while the motor was still running?
Removing the cup too early can damage the blade coupling or motor gear.
- Wait until the motor and blades have stopped completely before lifting the cup assembly.
- Keep hands and utensils clear of the cutting edges. Do not store an exposed extractor blade on the motor base without a cup attached.
- If the coupling or motor gear is damaged, keep the appliance out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Does the replacement attachment match the blender?
Use only cups and blades intended for NutriBullet 900 Essentials Set NB9-0807DG.
- Read the full product code on the base label and match the replacement cup or extractor blade to it.
- Fit only an undamaged matching assembly. Tighten the blade securely onto the cup before placing the assembly on the base.
- If the correct part will not fit securely, stop and have the attachment checked; do not modify it or force it into place.
Is the sealed cup warm, pressurised or difficult to open?
Hot ingredients and blade friction can build pressure in a sealed cup.
- Stop blending. Do not try to open a warm sealed cup or run another blend to release it.
- Allow the contents to cool before carefully opening the cup pointed away from your body. If the cooled cup remains stuck, leave it out of use.
- For future blends, start with room-temperature or refrigerated ingredients and liquids, at 21°C or cooler. Never blend hot liquid, and keep each continuous run to one minute or less.
Did the mixture contain fizzy ingredients or sit sealed for a long time?
Carbonation and fermentation can release gas and build pressure inside the cup.
- Do not blend carbonated ingredients or liquids. Do not run another blend with a mixture that has been left sealed under the blade.
- If the cup is warm or difficult to open, follow the cooling steps above before opening it away from your body.
- Do not leave blended food sealed for long periods or use the extractor blade as a storage lid. After a normal blend, remove the blade once it is safe to open the cup.
Was the cup filled above the MAX line?
Overfilling can cause leaks and dangerous pressure.
- Stop the motor, unplug the base and let any warm cup cool before removing the assembly and opening it away from your body.
- Reduce the combined food and liquid level to the MAX line or below.
- Inspect the cup and blade for damage and securely refit only sound parts. Do not restart a blender with damage or an electrical fault.
Has the motor overheated or stopped?
Long runs and blocked ventilation can overheat the motor.
- If the motor stops, unplug the base and let it cool for at least 15 minutes. A cooling period does not make a damaged appliance safe.
- Check that the base is on a clean, dry, level surface with unobstructed space beneath and around it. Remove dust, lint, cloth or paper from the ventilation area without opening the base.
- Correct any overfilling or lack of liquid before further use, and do not run continuously for more than one minute. If there is a burning smell, damage or repeated malfunction, keep it disconnected and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
What if the cord or plug is damaged, the blender has been dropped, or it still behaves abnormally? Keep it out of use and follow the electrical-fault guidance on this page; do not attempt a cord or motor-base repair.
NutriBullet 900 Mega Pack (AU and NZ)
Keep damaged parts of your NutriBullet 900 Mega Pack NB9-1107AK (AU and NZ) out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Replace a worn blade or damaged cup before blending again; leave a warm sealed cup closed until it has cooled.
Is the cup or one of its three tabs damaged?
A broken or missing cup tab can let the cup separate from the motor base.
- Unplug the base and wait for the blades to stop. If the cup is warm, use the cooling steps below before removing the blade.
- Remove the cooled cup and blade assembly from the base. Wash the cup and inspect its sides, rim and all three tabs for cracks, crazing, breakage or rounding.
- Replace a damaged cup immediately. Do not use a cup with a broken, damaged or missing tab.
Is the extractor blade worn, dull or damaged?
A worn or damaged extractor blade needs replacement, even if it still turns.
- With the base unplugged and the cup cool, remove the cup assembly and unscrew the extractor blade without touching its sharp edges.
- Inspect the blade before every use. Replace the complete extractor blade at the first sign of wear or damage.
- Hand-wash the blade with warm soapy water and dry it completely. Keep the extractor blade out of the dishwasher.
Is the blade gasket loose, damaged or out of place?
The gasket must sit fully in the blade assembly to seal the cup.
- With the blade detached, look at the gasket around its inside rim. Do not remove the gasket.
- If the gasket is loose, damaged or no longer seated correctly, keep the blade out of use and replace the complete extractor blade assembly.
- Before fitting an undamaged blade, check that its seal is fully seated; screw the blade securely onto an intact cup.
Has heat warped a cup or accessory?
Microwaving parts or using a dishwasher sanitise cycle can damage the plastic.
- Let the part cool and check for distortion or damage. Stop using a damaged part and obtain a matching replacement.
- Do not microwave the cup, base or accessories. Wash cups on the top rack without a sanitise cycle, or hand-wash with warm soapy water.
- Keep the motor base and extractor blade out of the dishwasher.
Was the blade used dry, on hard items or with a foreign object?
Running an empty cup or blending hard items without liquid can damage the blade.
- After disconnecting the base and waiting for the blades to stop, remove the cooled cup assembly and check the contents.
- Remove spoons and other foreign objects without touching the blade edges. Inspect the cup and blade for damage and replace damaged parts before reuse.
- Always add liquid for extraction. Do not run an empty cup or use the extractor blade to crush ice or other hard items without liquid.
Was the cup lifted while the motor was still running?
Removing the cup too early can damage the blade coupling or motor gear.
- Wait until the motor and blades have stopped completely before lifting the cup assembly.
- Keep hands and utensils clear of the cutting edges. Do not store an exposed extractor blade on the motor base without a cup attached.
- If the coupling or motor gear is damaged, keep the appliance out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Does the replacement attachment match the blender?
Use only cups and blades intended for NutriBullet 900 Mega Pack NB9-1107AK.
- Read the full product code on the base label and match the replacement cup or extractor blade to it.
- Fit only an undamaged matching assembly. Tighten the blade securely onto the cup before placing the assembly on the base.
- If the correct part will not fit securely, stop and have the attachment checked; do not modify it or force it into place.
Is the sealed cup warm, pressurised or difficult to open?
Hot ingredients and blade friction can build pressure in a sealed cup.
- Stop blending. Do not try to open a warm sealed cup or run another blend to release it.
- Allow the contents to cool before carefully opening the cup pointed away from your body. If the cooled cup remains stuck, leave it out of use.
- For future blends, start with room-temperature or refrigerated ingredients and liquids, at 21°C or cooler. Never blend hot liquid, and keep each continuous run to one minute or less.
Did the mixture contain fizzy ingredients or sit sealed for a long time?
Carbonation and fermentation can release gas and build pressure inside the cup.
- Do not blend carbonated ingredients or liquids. Do not run another blend with a mixture that has been left sealed under the blade.
- If the cup is warm or difficult to open, follow the cooling steps above before opening it away from your body.
- Do not leave blended food sealed for long periods or use the extractor blade as a storage lid. After a normal blend, remove the blade once it is safe to open the cup.
Was the cup filled above the MAX line?
Overfilling can cause leaks and dangerous pressure.
- Stop the motor, unplug the base and let any warm cup cool before removing the assembly and opening it away from your body.
- Reduce the combined food and liquid level to the MAX line or below.
- Inspect the cup and blade for damage and securely refit only sound parts. Do not restart a blender with damage or an electrical fault.
Has the motor overheated or stopped?
Long runs and blocked ventilation can overheat the motor.
- If the motor stops, unplug the base and let it cool for at least 15 minutes. A cooling period does not make a damaged appliance safe.
- Check that the base is on a clean, dry, level surface with unobstructed space beneath and around it. Remove dust, lint, cloth or paper from the ventilation area without opening the base.
- Correct any overfilling or lack of liquid before further use, and do not run continuously for more than one minute. If there is a burning smell, damage or repeated malfunction, keep it disconnected and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
What if the cord or plug is damaged, the blender has been dropped, or it still behaves abnormally? Keep it out of use and follow the electrical-fault guidance on this page; do not attempt a cord or motor-base repair.
NutriBullet 600 Series
Keep damaged parts of your NutriBullet 600 Series out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Ultra 1000 / Ultra 1000 Premium
Keep damaged parts of your NutriBullet Ultra 1000 / Ultra 1000 Premium out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade. Do not put the cup in the fridge or freezer to cool it.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Select 1200 / 2.0 Select 1200
Keep damaged parts of your NutriBullet Select 1200 / 2.0 Select 1200 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion. Check the cup tabs for damage as well.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the easy-twist extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete easy-twist extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the easy-twist extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the easy-twist extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or easy-twist extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Is the pitcher, its thread or its lid damaged?
The pitcher must attach securely to the blade and base and its lid must stay correctly fitted.
- Remove the cool pitcher from the disconnected base and wash the pitcher and lid so cracks, damaged threads and distortion can be seen.
- Check the pitcher body, handle and twisting threads. A cracked pitcher or one that cannot align properly with the blade needs replacement; do not force the threads together.
- On an undamaged matching pitcher, align and secure the blade and refit the lid and vented lid cap. If the lid or cap is broken or will not fit securely, replace the affected part before blending.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Pro+ 1200 / Pro Plus 1200
Keep damaged parts of your NutriBullet Pro+ 1200 / Pro Plus 1200 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 2.0 Pro 1000 — New Zealand
Keep damaged parts of your NutriBullet 2.0 Pro 1000 NB07100-1008DG — New Zealand out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
These instructions cover the New Zealand edition.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the easy-twist extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete easy-twist extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the easy-twist extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the easy-twist extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or easy-twist extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 1000 Series
Keep damaged parts of your NutriBullet 1000 Series out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Turbo 1000
Keep damaged parts of your NutriBullet Turbo 1000 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 1000 Mega Pack / 1000 Series Mega Pack
Keep damaged parts of your NutriBullet 1000 Mega Pack / 1000 Series Mega Pack out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Was the milling blade used with liquid, a large load or nut butter?
The separate milling blade is for dry ingredients and is different from the extractor blade used with liquids.
- Identify which blade was fitted. After disconnecting and waiting for a complete stop, remove the cup assembly and inspect the milling blade and cup for damage.
- For the milling attachment, use only dry ingredients in the 18 oz Short Cup; do not add liquid or use it to make nut butter.
- Mill in cycles of no more than one minute, opening the cool container between cycles to check the texture and release pressure; use smaller batches if needed. Replace damaged parts before considering further milling.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 1200 Series / 12 Piece
Keep damaged parts of your NutriBullet 1200 Series / 12 Piece out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 1200 Series / 10 Piece
Keep damaged parts of your NutriBullet 1200 Series / 10 Piece out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 2.0 Pro 1200
Keep damaged parts of your NutriBullet 2.0 Pro 1200 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the easy-twist extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete easy-twist extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the easy-twist extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the easy-twist extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or easy-twist extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 500 Series / 4 Piece
Keep damaged parts of your NutriBullet 500 Series / 4 Piece out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 1000 Essentials McLaren
Keep damaged parts of your NutriBullet 1000 Essentials McLaren out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
The cup, its three locking tabs, the extractor blade and gasket need separate checks; electrical damage requires qualified assistance.
Is the cup cracked, warped, or missing a tab?
- Switch off, unplug and wait for movement to stop before handling the assembly. Allow a warm sealed cup to cool completely before opening it carefully away from your body.
- Check the cup and all three side tabs for cracks, crazing, breaks or rounding. Replace a damaged cup or one with a missing tab before use. Inspect the extractor blade and use only the correct approved replacement for this model.
- Cups and to-go lids may be washed on the dishwasher’s top rack, but never use a sanitising cycle: its heat can warp the plastic. Cleaning does not repair a cracked or damaged cup.
Is the blade or its gasket loose or damaged?
- Inspect the extractor blade before use. A loose or damaged extractor needs replacement. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Check that its gasket is completely seated without pulling it out. Never remove the gasket. If it is loose, missing or damaged, stop using that blade and replace the complete extractor blade assembly; do not fit a loose ring back into it. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Hand-wash the extractor, keep it out of the dishwasher, and dry both sides completely. Cleaning does not repair a damaged blade or seal.
Is the damage in the cord, plug or motor base, or did it happen after a drop or water exposure?
- If there is a burning smell, smoke, sparks, a damaged cord or plug, liquid inside or underneath the motor base, or damage after a drop, stop using the appliance, unplug it only if safe, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not run another test or open the motor base.
- A dropped, damaged or malfunctioning appliance must stay out of use. Do not dismantle or repair it yourself; a damaged supply cord requires the manufacturer, service agent or another qualified person.
Could it be dried residue rather than a broken part?
- With the base unplugged and the normally removable cup/blade assembly already removed, wipe accessible residue from the base and white actuator tabs with a sponge or cloth dampened with warm soapy water; use a small brush if needed. Do not clean actuators while plugged in, or remove the rubber or plastic liners. Liquid inside the electrical base needs support assessment, not a cleaning-and-retry test.
- Use only approved replacement parts intended for this model. If a part remains damaged, loose or unable to fit normally, leave it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
If a check cannot be completed or the problem remains, take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
NutriBullet 700 Series
Keep damaged parts of your NutriBullet 700 Series out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts. Keep the parts out of ovens, stovetop pots and boiling water.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 15 minutes and wait until the contents have cooled and settled. Point the cup away from your face and body and slowly unscrew the extractor blade to release residual pressure.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Select 1000 / Select 1000 with pitcher
Keep damaged parts of your NutriBullet Select 1000 / Select 1000 with pitcher out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the easy-twist extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete easy-twist extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the easy-twist extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the easy-twist extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or easy-twist extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Is the pitcher, its thread or its lid damaged?
The pitcher must attach securely to the blade and base and its lid must stay correctly fitted.
- Remove the cool pitcher from the disconnected base and wash the pitcher and lid so cracks, damaged threads and distortion can be seen.
- Check the pitcher body, handle and twisting threads. A cracked pitcher or one that cannot align properly with the blade needs replacement; do not force the threads together.
- On an undamaged matching pitcher, align and secure the blade and refit the lid and vented lid cap. If the lid or cap is broken or will not fit securely, replace the affected part before blending.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Pro+ Matte Black
Keep damaged parts of your NutriBullet Pro+ Matte Black out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 600 Essentials Kit
Keep damaged parts of your NutriBullet 600 Essentials Kit out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Ultra 1200 McLaren / Club Pack
Keep damaged parts of your NutriBullet Ultra 1200 McLaren / Club Pack out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade. Do not put the cup in the fridge or freezer to cool it.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Ultra 1200 Premium
Keep damaged parts of your NutriBullet Ultra 1200 Premium out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged. Buy a replacement extractor blade (New Zealand).
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade. Do not put the cup in the fridge or freezer to cool it.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Triple Prep System
Keep damaged parts of your NutriBullet Triple Prep System out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cup, Blending Pitcher or Work Bowl cracked, worn or distorted?
- With the appliance switched off and disconnected, wait for the blades to stop, then lift off the affected attachment. If a sealed cup is warm or stuck, follow the warm-cup instructions below before trying to open it.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping. Look for cloudiness as well.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and close securely; do not force a container with damaged threads or an incorrect fit.
Is the extractor blade loose, damaged or missing its seal?
- Remove the cooled cup and blade assembly from the disconnected base. Unscrew the blade by its outer housing, keeping your fingers away from the cutting edges.
- Look for cracking or breakage underneath the blade, loose components and a missing or damaged seal. If the extractor blade or pitcher blade no longer rotates freely, discontinue use; do not force it by hand. A damaged pitcher blade requires assessment of the pitcher assembly. Do not dismantle the blade or pull out its seal.
- Use a small brush or sponge with soapy water to remove food residue, then dry the blade thoroughly. Cleaning will not repair a loose blade, a damaged housing or a displaced seal: replace the complete blade assembly before blending again.
Is a lid, lid cap, tamper, blade or disc damaged?
- Identify the part by name before ordering: Pitcher Lid, Vented Lid Cap, Tamper, Work Bowl Lid, Dual-Size Food Pusher, Chopping Blade, Dough Blade or Reversible Slice/Shred Disc.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Hold blades and discs by the centre plastic area, away from their cutting edges.
- Replace the affected accessory with one designed for NutriBullet Triple Prep System. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Do not use a heat or sanitise cycle; wash the tamper by hand.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Is the sealed cup warm, pressurised or difficult to open?
- Stop blending. Do not continue a cycle to loosen the cup or force its blade attachment open. Leave the cup untouched for at least 30 minutes, and longer if it is still warm. Once completely cool, remove it from the base and use a towel to slowly unscrew the extractor blade, pointing the opening away from your face and body.
- Before making another blend, check for hot or warm ingredients, carbonated ingredients, overfilling, excessive blending time or food left sealed inside the cup. Use cool or room-temperature ingredients, keep below MAX and do not blend longer than one minute. Allow 10–15 minutes between cup-blending cycles.
- Transfer the contents or use the appropriate storage lid after blending instead of leaving the extractor blade attached. If the cooled cup still cannot be opened, leave the assembly out of use and request help.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for one hour.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container. Do not dry-grind grains, cereal or coffee.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
Is the food processor struggling or unsafe to open?
- Stop processing and unplug the base before opening the Work Bowl Lid. Wait for the blade or disc to stop, then remove the attachment by its centre plastic area.
- Empty excess ingredients below the Work Bowl MAX line and reduce the amount in the Feed Chute. Use the Dual-Size Food Pusher without excessive force; never use fingers or utensils to feed food.
- Fit the Blade Adapter and the selected blade or disc securely, then lock the Work Bowl Lid before use. Replace a damaged bowl, lid, blade or disc instead of forcing the assembly. Buy a replacement bowl (Australia) or bowl (New Zealand).
NutriBullet Blender Combo 1200
Keep damaged parts of your NutriBullet Blender Combo 1200 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup or pitcher cracked, worn or distorted?
- With the appliance switched off and disconnected, wait for the blades to stop, then lift off the affected attachment. If a sealed cup is warm or stuck, follow the warm-cup instructions below before trying to open it.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping. Check cup tabs for damage and look for cloudiness or discolouration.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and close securely; do not force a container with damaged threads or an incorrect fit.
Is the extractor blade loose, damaged or missing its seal?
- Remove the cooled cup and blade assembly from the disconnected base. Unscrew the blade by its outer housing, keeping your fingers away from the cutting edges.
- Look for cracking or breakage underneath the blade, loose components and a missing or damaged seal. Do not dismantle the blade or pull out its seal.
- Use a small brush or sponge with soapy water to remove food residue, then dry the blade thoroughly. Cleaning will not repair a loose blade, a damaged housing or a displaced seal: replace the complete blade assembly before blending again.
Is a lid, lid cap, tamper damaged?
- Identify the part by name before ordering: pitcher lid, vented lid cap or tamper.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Do not run the pitcher with a damaged or insecure lid.
- Replace the affected accessory with one designed for NutriBullet Blender Combo 1200. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Keep the extractor blade out of the dishwasher and dry it after hand-washing; wash the tamper by hand.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Is the sealed cup warm, pressurised or difficult to open?
- Stop blending. Do not continue a cycle to loosen the cup or force its blade attachment open. Leave the cup to cool before carefully opening it, with the opening pointing away from your body.
- Before making another blend, check for hot or warm ingredients, carbonated ingredients, overfilling, excessive blending time or food left sealed inside the cup. Use cool or room-temperature ingredients, keep below MAX and do not blend longer than one minute.
- Transfer the contents or use the appropriate storage lid after blending instead of leaving the extractor blade attached. If the cooled cup still cannot be opened, leave the assembly out of use and request help.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for at least 15 minutes.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
NutriBullet SmartSense Blender
Keep damaged parts of your NutriBullet SmartSense Blender out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Which part and product code should I provide?
- Check the product code on the rating label: the standalone SmartSense Blender is NBF07600. Include that code and the name of the affected part when requesting a replacement or help.
- If a detachable part is damaged, keep that part out of use. Check the pitcher, lid and tamper separately so the correct accessory can be identified.
- For cleaning undamaged parts, the pitcher is dishwasher-safe; hand-wash the tamper with soap and water and wipe the Motor Base with a damp cloth.
- If the display shows a flat line, the pitcher is not properly attached. Reattach an undamaged pitcher; if it will not seat correctly, leave the blender out of use.
NutriBullet SmartSense Blender Combo
Keep damaged parts of your NutriBullet SmartSense Blender Combo out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Which part and product code should I provide?
- Check the product code on the rating label: the SmartSense Blender Combo is NBF07700-1507. Include that code and the name of the affected part when requesting a replacement or help.
- If a detachable part is damaged, keep that part out of use. Check the pitcher, lid and tamper separately so the correct accessory can be identified.
- For cleaning undamaged parts, the pitcher is dishwasher-safe; hand-wash the tamper with soap and water and wipe the Motor Base with a damp cloth.
NutriBullet Smart Touch Blender Combo
Keep damaged parts of your NutriBullet Smart Touch Blender Combo out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup or pitcher cracked, worn or distorted?
- With the appliance switched off and disconnected, wait for the blades to stop, then lift off the affected attachment. If a sealed cup is warm or stuck, follow the warm-cup instructions below before trying to open it.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping. Check cup tabs for damage and look for cloudiness or discolouration.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and close securely; do not force a container with damaged threads or an incorrect fit.
Is the extractor blade loose, damaged or missing its seal?
- Remove the cooled cup and blade assembly from the disconnected base. Unscrew the blade by its outer housing, keeping your fingers away from the cutting edges.
- Look for cracking or breakage underneath the blade, loose components and a missing or damaged seal. Do not dismantle the blade or pull out its seal.
- Use a small brush or sponge with soapy water to remove food residue, then dry the blade thoroughly. Cleaning will not repair a loose blade, a damaged housing or a displaced seal: replace the complete blade assembly before blending again.
Is a lid, lid cap, tamper damaged?
- Identify the part by name before ordering: pitcher lid, vented lid cap or tamper.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Do not run the pitcher with a damaged or insecure lid.
- Replace the affected accessory with one designed for NutriBullet Smart Touch Blender Combo. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Keep the extractor blade out of the dishwasher and dry it after hand-washing; wash the tamper by hand.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Is the sealed cup warm, pressurised or difficult to open?
- Stop blending. Do not continue a cycle to loosen the cup or force its blade attachment open. Leave the cup to cool before carefully opening it, with the opening pointing away from your body.
- Before making another blend, check for hot or warm ingredients, carbonated ingredients, overfilling, excessive blending time or food left sealed inside the cup. Use cool or room-temperature ingredients, keep below MAX and do not blend longer than one minute.
- Transfer the contents or use the appropriate storage lid after blending instead of leaving the extractor blade attached. If the cooled cup still cannot be opened, leave the assembly out of use and request help.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for at least 15 minutes.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
NutriBullet Power Core Blender
Keep damaged parts of your NutriBullet Power Core Blender out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Blending Pitcher cracked, worn or distorted?
- Switch off and unplug the blender, wait for every moving part to stop, then remove the Blending Pitcher from the Motor Base.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping. Look for cloudiness as well.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and its lid must close securely; do not force a container with damaged threads or an incorrect fit.
Are the pitcher blades damaged or no longer turning smoothly?
- Keep the disconnected Blending Pitcher off the Motor Base while you look for bent or damaged blade edges; do not touch the sharp edges.
- Wash away stuck food with soapy water and a dish brush or sponge, then rinse. Do not attempt to grind dry grains, cereal or coffee to clear the blades.
- If the blades are damaged or still do not turn smoothly, keep the whole Blending Pitcher out of service and arrange the correct replacement. Buy a replacement pitcher (Australia) or pitcher (New Zealand).
Is a lid, lid cap, tamper damaged?
- Identify the part by name before ordering: pitcher lid, vented lid cap or tamper.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Do not run the pitcher with a damaged or insecure lid.
- Replace the affected accessory with one designed for NutriBullet Power Core Blender. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Do not use a heat or sanitise cycle.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for one hour.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container. Do not dry-grind grains, cereal or coffee.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
NutriBullet Blender Combo 1000
Keep damaged parts of your NutriBullet Blender Combo 1000 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup or pitcher cracked, worn or distorted?
- With the appliance switched off and disconnected, wait for the blades to stop, then lift off the affected attachment. If a sealed cup is warm or stuck, follow the warm-cup instructions below before trying to open it.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and close securely; do not force a container with damaged threads or an incorrect fit.
Is the extractor blade loose, damaged or missing its seal?
- Remove the cooled cup and blade assembly from the disconnected base. Unscrew the blade by its outer housing, keeping your fingers away from the cutting edges.
- Look for cracking or breakage underneath the blade, loose components and a missing or damaged seal. Do not dismantle the blade or pull out its seal.
- Use a small brush or sponge with soapy water to remove food residue, then dry the blade thoroughly. Cleaning will not repair a loose blade, a damaged housing or a displaced seal: replace the complete blade assembly before blending again.
Is a lid, lid cap, tamper damaged?
- Identify the part by name before ordering: pitcher lid, vented lid cap or tamper.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Do not run the pitcher with a damaged or insecure lid.
- Replace the affected accessory with one designed for NutriBullet Blender Combo 1000. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Keep the extractor blade out of the dishwasher and dry it after hand-washing; wash the tamper by hand.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Is the sealed cup warm, pressurised or difficult to open?
- Stop blending. Do not continue a cycle to loosen the cup or force its blade attachment open. Leave the cup to cool before carefully opening it, with the opening pointing away from your body.
- Before making another blend, check for hot or warm ingredients, carbonated ingredients, overfilling, excessive blending time or food left sealed inside the cup. Use cool or room-temperature ingredients, keep below MAX and do not blend longer than one minute.
- Transfer the contents or use the appropriate storage lid after blending instead of leaving the extractor blade attached. If the cooled cup still cannot be opened, leave the assembly out of use and request help.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for at least 15 minutes.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
NutriBullet Power Core Blender Combo
Keep damaged parts of your NutriBullet Power Core Blender Combo out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup or pitcher cracked, worn or distorted?
- With the appliance switched off and disconnected, wait for the blades to stop, then lift off the affected attachment. If a sealed cup is warm or stuck, follow the warm-cup instructions below before trying to open it.
- Inspect the container walls, rim, handle and twisting threads for cracks, crazing, breakage or warping. Look for cloudiness as well.
- Set the affected container aside for replacement. A replacement must sit correctly on the base and close securely; do not force a container with damaged threads or an incorrect fit.
Is the extractor blade loose, damaged or missing its seal?
- Remove the cooled cup and blade assembly from the disconnected base. Unscrew the blade by its outer housing, keeping your fingers away from the cutting edges.
- Look for cracking or breakage underneath the blade, loose components and a missing or damaged seal. If the blade no longer rotates freely, discontinue use; do not force it by hand. Do not dismantle the blade or pull out its seal.
- Use a small brush or sponge with soapy water to remove food residue, then dry the blade thoroughly. Cleaning will not repair a loose blade, a damaged housing or a displaced seal: replace the complete blade assembly before blending again.
Is a lid, lid cap, tamper damaged?
- Identify the part by name before ordering: pitcher lid, vented lid cap or tamper.
- Check for broken edges, cracks or distortion that prevent the lid from closing or the accessory from fitting. Do not run the pitcher with a damaged or insecure lid.
- Replace the affected accessory with one designed for NutriBullet Power Core Blender Combo. Do not switch to a spoon or another utensil in place of the supplied tamper.
Did damage appear after cleaning or heating the parts?
- Check whether the damaged container or accessory went through a dishwasher heat/sanitise cycle or was heated in a microwave. Those methods can damage or warp the parts.
- For the replacement, rinse off food first and use the permitted dishwasher setting or hand-wash with soapy water. Do not use a heat or sanitise cycle.
- A distorted rim, leaking thread or lid that no longer seats correctly means the part stays out of use, even after it has been cleaned.
Is the sealed cup warm, pressurised or difficult to open?
- Stop blending. Do not continue a cycle to loosen the cup or force its blade attachment open. Leave the cup untouched for at least 30 minutes, and longer if it is still warm. Once completely cool, remove it from the base and use a towel to slowly unscrew the extractor blade, pointing the opening away from your face and body.
- Before making another blend, check for hot or warm ingredients, carbonated ingredients, overfilling, excessive blending time or food left sealed inside the cup. Use cool or room-temperature ingredients, keep below MAX and do not blend longer than one minute. Allow 10–15 minutes between cup-blending cycles.
- Transfer the contents or use the appropriate storage lid after blending instead of leaving the extractor blade attached. If the cooled cup still cannot be opened, leave the assembly out of use and request help.
Could a utensil, hard pit or incorrect accessory be striking the blades?
- Power down and disconnect the appliance before removing the container. Wait until the blades have stopped before checking the ingredients and attachments.
- Remove utensils and fruit pits before blending. Use only the supplied tamper with the pitcher lid in place; never push ingredients towards a moving blade with your fingers, a spoon or a spatula.
- Inspect any part struck by a hard object. A chipped container, damaged blade or attachment that does not fit needs replacement; do not resume blending with it.
Did the motor stop after a long or heavy blend?
- Use this cooling check only for a normal thermal shutdown without burning odour, visible damage or another electrical warning sign. Disconnect the Motor Base and let it cool for one hour.
- Check the load before restarting: add liquid for blending and remove excess ingredients rather than trying to crush a packed load of ice or run an empty container. Do not dry-grind grains, cereal or coffee.
- Clear space beneath and around the base on a dry, level worktop so its ventilation openings are not covered by a towel or mat. Wipe away surface dust with the base disconnected.
- If the same shutdown returns after cooling and correcting the load, leave the blender off for assessment instead of repeating the cycle.
NutriBullet Power Core Plus
Keep damaged parts of your NutriBullet Power Core Plus out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Which part and product code should I provide?
- Check the rating label for the Power Core Plus product code NBF07200AKP.
- Describe which part is affected and provide a safely taken photo with the product code. Keep the damaged part out of use while the correct replacement or service route is identified.
- Do not try another model’s reset sequence or fit a similar-looking attachment to test the problem.
NutriBullet Portable Blender / Portable Blender McLaren
Keep damaged parts of your NutriBullet Portable Blender / Portable Blender McLaren out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the blending cup or drinking lid cracked or damaged?
- Switch the blender off and disconnect its charging cable before inspecting the detachable cup or lid. Wait for all blade movement to finish.
- Look around the cup, rim, threads and lid for cracks, distortion or broken components. Do not keep using a cloudy cup.
- Identify whether you need the cup or lid and replace the damaged part with the correct model-specific accessory. The replacement must close securely before use.
Is the blade bent, damaged or exposed?
- Keep fingers away from the blade edges and inspect the Motor Base visually while the blender is off and disconnected.
- A bent or damaged blade must stay out of use.
- Use the cup to cover the cutting edges during storage. Arrange the correct replacement or assessment before using the blender again.
Could heat or the cleaning method have damaged a component?
- Check whether the affected component was placed in a dishwasher, microwave or exposed to excessive heat. The Motor Base is not dishwasher-safe.
- Use the top rack without the heat/sanitise cycle for dishwasher-safe removable parts. Wipe the motor base separately and keep water out of the charging port.
- Replace a cracked, warped or damaged detachable part. Cleaning it again will not restore its original fit.
Is the cup warm, pressurised or spraying when opened?
- Leave the cup where it is and do not open or detach it from the base. Allow at least 30 minutes to cool, and longer if it is still warm; do not blend again.
- Once cool to the touch, slowly open the Sip and Carry Lid away from your face and body, then pour the contents into another container.
- Use only cool or room-temperature ingredients and keep carbonated ingredients out of the cup. Do not leave blended food sealed for prolonged periods; fermentation can build pressure. Keep continuous or consecutive blending to no more than one minute total.
Are ingredients jamming the blade or is the cup incorrectly attached?
- A flashing-red general error can mean the cup is not secured or the blade is blocked. With the blender off and the cable disconnected, check that the cup is aligned and fully secured.
- If food is stuck, add liquid and reduce the load below MAX; gently shake or invert the closed blender to loosen ingredients. If necessary, switch off and use a utensil to clear the obstruction without touching the blades.
- Refit the lid and cup securely before trying a normal blend. If the blade remains stuck or looks damaged, stop and arrange help rather than forcing it.
Could the charger, charging position or temperature be wrong?
- Check the charger label and the cable before connecting them. Use the supplied USB cable and an approved power supply with rated output 5V 2A MAX; do not use a rapid or higher-wattage charger.
- Charge on a stable surface away from paper, bedding, soft furnishings, flames and direct heat. Keep the charging area and USB-C port dry and clean; do not insert objects into the port.
- Use an ambient charging/storage temperature of 10–40°C. Keep the cable fully clear of hot surfaces, sharp bends and places where someone could pull or trip on it.
- For swelling, discolouration, a change of shape, abnormal heat or odour from the base, follow the electrical-fault check above. The built-in lithium-ion batteries are not user-replaceable.
Could a hard pit or foreign object have damaged the blades?
- Stop the blender and wait for the blades to finish moving before opening the cup. Disconnect the charging cable before handling the blade area.
- Remove fruit pits, utensils and other non-food items from the ingredients. Check the blades and cup for damage after contact with a hard object; keep fingers away from cutting edges.
- Do not try another blend with a bent blade or a cracked cup. Use ingredients suitable for your model and never run an empty cup to test the motor.
Is the blender showing its overheat warning?
- If the light ring is solid red, pause and allow the blender to cool before further use. Alternating top/bottom red LEDs mean too many blends.
- Do not exceed nine blending cycles within six minutes, and keep continuous blending within one minute.
- Only resume when the blender has cooled and shows no damage, burning odour or other warning sign. A recurring red error needs assessment.
NutriBullet Flip Stainless
Keep damaged parts of your NutriBullet Flip Stainless out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the blending cup or drinking lid cracked or damaged?
- Switch the blender off and disconnect its charging cable before inspecting the detachable cup or lid. Leave the NutriBullet Flip undisturbed for 90 seconds so it shuts down completely, and check that the blades have stopped.
- Look around the cup, rim, threads and lid for cracks, distortion or broken components.
- Identify whether you need the cup or To-Go Lid and replace the damaged part with the correct model-specific accessory. The replacement must close securely before use.
Is the blade bent, damaged or exposed?
- Keep fingers away from the blade edges and inspect the Motor Base, Blade, and Lid visually while the blender is off and disconnected. NEVER submerge the entire Motor Base, Blade, and Lid in water.
- A bent or damaged blade must stay out of use.
- Use the cup or Blade Cover to cover the cutting edges during storage. Arrange the correct replacement or assessment before using the blender again.
Could heat or the cleaning method have damaged a component?
- Check whether the affected component was placed in a dishwasher, microwave or exposed to excessive heat. The Motor Base, Blade, and Lid must never go in the dishwasher.
- Wash only the Blending Cup and To-Go Lid on the top rack, without a heat/sanitise cycle; hand-clean the blade and sip hole as shown in the guide, keeping the USB-C port dry.
- Replace a cracked, warped or damaged detachable part. Cleaning it again will not restore its original fit.
Is the cup warm, pressurised or spraying when opened?
- Stop blending and wait until the motor and blades have stopped before opening the Flip-Top Lid.
- Open the drinking-spout lid slowly, pointing it away from your face and body, and be alert for escaping steam, gas or splashing food. Do not unscrew the Motor Base, Blade, and Lid while the motor is running.
- Use only cool or room-temperature ingredients and keep carbonated ingredients out of the cup. Do not leave blended food sealed for prolonged periods; fermentation can build pressure. Keep continuous or consecutive blending to no more than one minute total.
Are ingredients jamming the blade or is the cup incorrectly attached?
- Flashing yellow during use can mean the cup is not tight or ingredients have blocked the blade. Let the blender shut down for 90 seconds and disconnect the cable before checking.
- Tighten the Blending Cup to the Motor Base, Blade, and Lid; the ring should turn white when correctly secured. For a blockage, carefully dislodge the food while keeping fingers off the blade, use enough liquid and reduce the load below MAX.
- Start blending with the Motor Base, Blade, and Lid on top, then turn the blender over as instructed so the ingredients reach the spinning blade. If the obstruction or error returns, keep the blender out of use.
Could the charger, charging position or temperature be wrong?
- Check the charger label and the cable before connecting them. Use only the Charging Cable and Power Supply supplied with the NutriBullet Flip; do not substitute a rapid charger.
- Charge on a stable surface away from paper, bedding, soft furnishings, flames and direct heat. Keep the charging area and USB-C port dry and clean; do not insert objects into the port.
- Use an ambient charging/storage temperature of 10–40°C. Keep the cable fully clear of hot surfaces, sharp bends and places where someone could pull or trip on it. Do not leave the blender connected to a car lighter port while starting the car.
- For swelling, discolouration, a change of shape, abnormal heat or odour from the base, follow the electrical-fault check above. The built-in lithium-ion batteries are not user-replaceable.
Could a hard pit or foreign object have damaged the blades?
- Stop the blender and wait for the blades to finish moving before opening the cup. Disconnect the charging cable before handling the blade area.
- Remove fruit pits, utensils and other non-food items from the ingredients. Check the blades and cup for damage after contact with a hard object; keep fingers away from cutting edges.
- Do not try another blend with a bent blade or a cracked cup. Use ingredients suitable for your model and never run an empty cup to test the motor.
Is the blender showing its overheat warning?
- Flashing red during use means a functional error. Stop using the blender and leave the Power Button untouched for at least 90 seconds so it shuts down.
- For overheat and automatic lockout, allow the blender to cool. If it is still locked after 10 minutes, leave it off and request support.
- Do not run consecutive blending cycles longer than one minute total; never use a cooling pause as permission to retry a blender that smells burnt or is damaged.
NutriBullet Flip Tritan
Keep damaged parts of your NutriBullet Flip Tritan out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the blending cup or drinking lid cracked or damaged?
- Switch the blender off and disconnect its charging cable before inspecting the detachable cup or lid. Leave the NutriBullet Flip undisturbed for 90 seconds so it shuts down completely, and check that the blades have stopped.
- Look around the cup, rim, threads and lid for cracks, distortion or broken components.
- Identify whether you need the cup or To-Go Lid and replace the damaged part with the correct model-specific accessory. The replacement must close securely before use.
Is the blade bent, damaged or exposed?
- Keep fingers away from the blade edges and inspect the Motor Base, Blade, and Lid visually while the blender is off and disconnected. NEVER submerge the entire Motor Base, Blade, and Lid in water.
- A bent or damaged blade must stay out of use.
- Use the cup or Blade Cover to cover the cutting edges during storage. Arrange the correct replacement or assessment before using the blender again.
Could heat or the cleaning method have damaged a component?
- Check whether the affected component was placed in a dishwasher, microwave or exposed to excessive heat. The Motor Base, Blade, and Lid must never go in the dishwasher.
- Wash only the Blending Cup and To-Go Lid on the top rack, without a heat/sanitise cycle; hand-clean the blade and sip hole as shown in the guide, keeping the USB-C port dry.
- Replace a cracked, warped or damaged detachable part. Cleaning it again will not restore its original fit.
Is the cup warm, pressurised or spraying when opened?
- Stop blending and wait until the motor and blades have stopped before opening the Flip-Top Lid.
- Open the drinking-spout lid slowly, pointing it away from your face and body, and be alert for escaping steam, gas or splashing food. Do not unscrew the Motor Base, Blade, and Lid while the motor is running.
- Use only cool or room-temperature ingredients and keep carbonated ingredients out of the cup. Do not leave blended food sealed for prolonged periods; fermentation can build pressure. Keep continuous or consecutive blending to no more than one minute total.
Are ingredients jamming the blade or is the cup incorrectly attached?
- Flashing yellow during use can mean the cup is not tight or ingredients have blocked the blade. Let the blender shut down for 90 seconds and disconnect the cable before checking.
- Tighten the Blending Cup to the Motor Base, Blade, and Lid; the ring should turn white when correctly secured. For a blockage, carefully dislodge the food while keeping fingers off the blade, use enough liquid and reduce the load below MAX.
- Start blending with the Motor Base, Blade, and Lid on top, then turn the blender over as instructed so the ingredients reach the spinning blade. If the obstruction or error returns, keep the blender out of use.
Could the charger, charging position or temperature be wrong?
- Check the charger label and the cable before connecting them. Use only the Charging Cable and Power Supply supplied with the NutriBullet Flip; do not substitute a rapid charger.
- Charge on a stable surface away from paper, bedding, soft furnishings, flames and direct heat. Keep the charging area and USB-C port dry and clean; do not insert objects into the port.
- Use an ambient charging/storage temperature of 10–40°C. Keep the cable fully clear of hot surfaces, sharp bends and places where someone could pull or trip on it. Do not leave the blender connected to a car lighter port while starting the car.
- For swelling, discolouration, a change of shape, abnormal heat or odour from the base, follow the electrical-fault check above. The built-in lithium-ion batteries are not user-replaceable.
Could a hard pit or foreign object have damaged the blades?
- Stop the blender and wait for the blades to finish moving before opening the cup. Disconnect the charging cable before handling the blade area.
- Remove fruit pits, utensils and other non-food items from the ingredients. Check the blades and cup for damage after contact with a hard object; keep fingers away from cutting edges.
- Do not try another blend with a bent blade or a cracked cup. Use ingredients suitable for your model and never run an empty cup to test the motor.
Is the blender showing its overheat warning?
- Flashing red during use means a functional error. Stop using the blender and leave the Power Button untouched for at least 90 seconds so it shuts down.
- For overheat and automatic lockout, allow the blender to cool. If it is still locked after 10 minutes, leave it off and request support.
- Do not run consecutive blending cycles longer than one minute total; never use a cooling pause as permission to retry a blender that smells burnt or is damaged.
NutriBullet Flex Portable / Flex Portable McLaren
Keep damaged parts of your NutriBullet Flex Portable / Flex Portable McLaren out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the blending cup or drinking lid cracked or damaged?
- Switch the blender off and disconnect its charging cable before inspecting the detachable cup or lid. Wait for all blade movement to finish.
- Look around the cup, rim, threads and lid for cracks, distortion or broken components. Do not keep using a cloudy cup.
- Identify whether you need the cup or Sip Lid with Carry Loop and replace the damaged part with the correct model-specific accessory. The replacement must close securely before use.
Is the blade bent, damaged or exposed?
- Keep fingers away from the blade edges and inspect the Blade Block visually while the blender is off and disconnected.
- A bent or damaged blade must stay out of use. The Flex Blade Block is detachable; leave the blade mechanism inside the Blade Block assembled.
- Use the cup to cover the cutting edges during storage. Arrange the correct replacement or assessment before using the blender again.
Could heat or the cleaning method have damaged a component?
- Check whether the affected component was placed in a dishwasher, microwave or exposed to excessive heat. The Motor Base is not dishwasher-safe.
- Hand-wash the Blending Cup, Blade Block and Sip Lid with Carry Loop in warm soapy water, then rinse and dry them. Clean the Motor Base separately with a damp cloth.
- Replace a cracked, warped or damaged detachable part. Cleaning it again will not restore its original fit.
Is the cup warm, pressurised or spraying when opened?
- Leave the cup where it is and do not open or detach it from the base. Allow at least 30 minutes to cool, and longer if it is still warm; do not blend again.
- Once cool to the touch, slowly open the Sip Lid with Carry Loop away from your face and body, then pour the contents into another container.
- Use only cool or room-temperature ingredients and keep carbonated ingredients out of the cup. Do not leave blended food sealed for prolonged periods; fermentation can build pressure. Do not blend continuously or run consecutive cycles for more than one minute total; stop if the cup becomes warm.
Are ingredients jamming the blade or is the cup incorrectly attached?
- Six orange flashes can mean a blocked blade or an incorrectly attached cup. Turn off the blender and unplug the charger before detaching anything.
- Remove the cup/blade assembly from the Motor Base and gently shake or invert it to dislodge ingredients; add more liquid if required. For a persistent blockage, stand the vessel upside down on the Sip Lid with Carry Loop, carefully detach the Blade Block and remove the trapped food. Never put a hand or utensil inside the cup to clear it.
- Refit the Blade Block to the Blending Cup to its built-in soft stop, then gently twist the assembly onto the Motor Base until secure. Do not force the lock; if the blockage or error remains, leave the blender off.
Could the charger, charging position or temperature be wrong?
- Check the charger label and the cable before connecting them. Use the supplied USB cable and an approved power supply with rated output 5V 2A MAX; do not use a rapid or higher-wattage charger.
- Charge on a stable surface away from paper, bedding, soft furnishings, flames and direct heat. Keep the charging area and USB-C port dry and clean; do not insert objects into the port.
- Use an ambient charging/storage temperature of 10–40°C. Keep the cable fully clear of hot surfaces, sharp bends and places where someone could pull or trip on it. Do not leave the blender connected to a car lighter port while starting the car.
- For swelling, discolouration, a change of shape, abnormal heat or odour from the base, follow the electrical-fault check above. The built-in lithium-ion batteries are not user-replaceable.
- If battery fluid leaks, avoid contact with it. If it touches your skin, eyes or clothing, rinse the affected area with water immediately and seek medical advice.
Has the Sip Lid with Carry Loop gasket moved out of place?
- Remove the Sip Lid with Carry Loop after the blender is off and all blade movement has stopped.
- If the gasket moved during washing or drying, remove excess moisture from the gasket area, then gently guide the gasket back into position.
- Check that the lid closes correctly. A torn or damaged lid component needs replacement; do not mistake a damaged component for a seal that merely needs reseating.
Could a hard pit or foreign object have damaged the blades?
- Stop the blender and wait for the blades to finish moving before opening the cup. Disconnect the charging cable before handling the blade area.
- Remove fruit pits, utensils and other non-food items from the ingredients. Check the blades and cup for damage after contact with a hard object; keep fingers away from cutting edges.
- Do not try another blend with a bent blade or a cracked cup. Use ingredients suitable for your model and never run an empty cup to test the motor.
Is the blender showing its overheat warning?
- An overheat warning flashes red for three seconds and then stays solid red. Pause and let the blender cool before further use.
- Reduce an overfilled load and add sufficient liquid before another normal blend.
- If the warning returns after cooling, stop further attempts and arrange assessment; do not retry when there is burning odour, distortion or other damage.
NutriBullet GO
Keep damaged parts of your NutriBullet GO out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the blending cup or drinking lid cracked or damaged?
- Switch the blender off and disconnect its charging cable before inspecting the detachable cup or lid. Wait for all blade movement to finish.
- Look around the cup, rim, threads and lid for cracks, distortion or broken components.
- Identify whether you need the cup or lid and replace the damaged part with the correct model-specific accessory. The replacement must close securely before use.
Is the blade bent, damaged or exposed?
- Keep fingers away from the blade edges and inspect the motor base/blade assembly visually while the blender is off and disconnected.
- A bent or damaged blade must stay out of use.
- Use the cup or Blade Cover to cover the cutting edges during storage. Arrange the correct replacement or assessment before using the blender again.
Could heat or the cleaning method have damaged a component?
- Check whether the affected component was placed in a dishwasher, microwave or exposed to excessive heat. The Motor Base is not dishwasher-safe.
- Hand-wash the removable parts in warm soapy water; keep the electrical base separate and wipe its exterior with a damp cloth. Dry the parts before reassembly.
- Replace a cracked, warped or damaged detachable part. Cleaning it again will not restore its original fit.
Is the cup warm, pressurised or spraying when opened?
- Stop the motor and leave the vessel to cool if it feels warm. Do not keep blending a warm cup.
- When the temperature has dropped, slowly and carefully untwist the blade assembly with the opening pointing away from your body.
- Use only cool or room-temperature ingredients and keep carbonated ingredients out of the cup. Do not leave blended food sealed for prolonged periods; fermentation can build pressure. Keep continuous or consecutive blending to no more than one minute total.
Are ingredients jamming the blade or is the cup incorrectly attached?
- Ten red flashes mean food is blocking the blades. Press the Power Button to turn off, confirm all motion has stopped, then invert the cup/blade/base assembly.
- Detach the cup from the base and remove excess food until the load is below MAX. The NutriBullet GO is not designed for ice or frozen fruit and vegetables; remove those ingredients and remove fruit pits, rinds and peels.
- Fasten the cup to the base before blending. A ready blue light should appear when the cup is fully locked; if the blade stays blocked, stop further attempts.
Is the charging cable damaged or is the charging area wet?
- For a damaged USB cable, a dropped Motor Base or a wet electrical component, follow the electrical-fault check above.
- Keep the NutriBullet GO USB cable away from hot surfaces; avoid knots, tangles and sharp bends. Arrange the cable on a clean, dry worktop.
- Do not incinerate the appliance, even when damaged; use an appropriate lithium-ion battery recycling route.
Could a hard pit or foreign object have damaged the blades?
- Stop the blender and wait for the blades to finish moving before opening the cup. Disconnect the charging cable before handling the blade area.
- Remove fruit pits, utensils and other non-food items from the ingredients. Check the blades and cup for damage after contact with a hard object; keep fingers away from cutting edges.
- Do not try another blend with a bent blade or a cracked cup. Use ingredients suitable for your model and never run an empty cup to test the motor.
Is the blender showing its overheat warning?
- Five red flashes indicate overheating. Switch off and allow the NutriBullet GO to cool before running it again.
- Limit use to two consecutive 30-second cycles or one minute continuous blending, with ingredients below the MAX Fill Line.
- A cooling pause is only for an ordinary overheat indication. If the motor repeatedly stops or anything remains damaged, keep the blender off for assessment.
NutriBullet Juicer 800W
Keep damaged parts of your NutriBullet Juicer 800W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve mesh torn, crinkled, bent or worn?
- Turn NutriBullet Juicer 800W off, unplug it and wait until the Sieve has completely stopped. Release the Locking Handle, lift the Pulp Basin with its cover and Sieve off the Motor Base, then remove the Basin Cover.
- Hold the Sieve by its upper rim and lift it out, avoiding the sharp teeth on its lower disc. Inspect the mesh and rim for tears, creases, distortion or other damage.
- Replace a damaged Sieve; never straighten its mesh or run it to test the damage. Louder or unusual noise or vibration can indicate wear; extreme vibration means the juicer must remain out of use for assessment. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is the Pulp Basin, Basin Cover or Locking Handle damaged?
- After power is disconnected and all movement has stopped, lower the Locking Handle away from the cover’s side ears. Lift the Pulp Basin away from the Motor Base.
- Inspect the basin, cover, side ears and handle. A crack or broken locking feature requires replacement of the affected part; do not try to run the juicer with an unsecured cover.
- For intact replacement parts, align the basin spout with the dimpled side of the Motor Base, click the Sieve onto the drive coupling, align the cover ears with the basin ears and lock the handle into them. If it will not lock, leave the juicer off.
Is the Juice Pitcher, lid or No-Drip Spout damaged?
- Stop juicing before taking the Juice Pitcher from beneath the spout. Check the pitcher, its lid and the spout for a cracked edge, broken hinge or loss of shape.
- Keep a damaged detachable part out of use and identify the replacement by the exact product code. Do not assume a pitcher or spout from another juicer will fit.
- When using intact parts, position the spout inside the open lid of the Juice Pitcher and keep the pitcher upright. Empty it before it is full; close the spout only after juicing is stopped and the pitcher is removed.
Is residue hiding damage or has a part warped during cleaning?
- Rinse the removed parts and use the Cleaning Brush to clear the Sieve under running water, keeping away from the sharp teeth. For dried pulp on the Sieve, the guide allows a 30-minute hot-water soak before brushing.
- Do not use a dishwasher sterilise cycle, which can deform parts. Wipe the Motor Base with a clean damp cloth only.
- Inspect the clean parts. Replace cracks, distorted mesh or warped parts; cleaning cannot repair a structural fault.
NutriBullet Juicer 800W 2.0
Keep damaged parts of your NutriBullet Juicer 800W 2.0 out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve mesh torn, crinkled, bent or worn?
- Turn NutriBullet Juicer 800W 2.0 off, unplug it and wait until the Sieve has completely stopped. Release the Locking Handle, lift the Pulp Basin with its cover and Sieve off the Motor Base, then remove the Basin Cover.
- Hold the Sieve by its upper rim and lift it out, avoiding the sharp teeth on its lower disc. Inspect the mesh and rim for tears, creases, distortion or other damage.
- Replace a damaged Sieve; never straighten its mesh or run it to test the damage. Louder or unusual noise or vibration can indicate wear; extreme vibration means the juicer must remain out of use for assessment. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is the Pulp Basin, Basin Cover or Locking Handle damaged?
- After power is disconnected and all movement has stopped, lower the Locking Handle away from the cover’s side ears. Lift the Pulp Basin away from the Motor Base.
- Inspect the basin, cover, side ears and handle. A crack or broken locking feature requires replacement of the affected part; do not try to run the juicer with an unsecured cover.
- For intact replacement parts, align the basin spout with the dimpled side of the Motor Base, click the Sieve onto the drive coupling, align the cover ears with the basin ears and lock the handle into them. If it will not lock, leave the juicer off.
Is the Juice Pitcher, lid or No-Drip Spout damaged?
- Stop juicing before taking the Juice Pitcher from beneath the spout. Check the pitcher, its lid and the spout for a cracked edge, broken hinge or loss of shape.
- Keep a damaged detachable part out of use and identify the replacement by the exact product code. Do not assume a pitcher or spout from another juicer will fit.
- When using intact parts, fit the No-Drip Spout into the open flip-top of the Juice Pitcher Lid and keep the pitcher upright. Empty it before it is full; close the spout only after juicing is stopped and the pitcher is removed.
Is residue hiding damage or has a part warped during cleaning?
- Rinse the removed parts and use the Cleaning Brush to clear the Sieve under running water, keeping away from the sharp teeth. For dried pulp on the Sieve, the guide allows a 30-minute hot-water soak before brushing.
- Do not use a dishwasher sterilise cycle, which can deform parts. Wipe the Motor Base with a clean damp cloth only.
- Inspect the clean parts. Replace cracks, distorted mesh or warped parts; cleaning cannot repair a structural fault.
NutriBullet Cold Press Slow Juicer
Keep damaged parts of your NutriBullet Cold Press Slow Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Auger cracked, bent, chipped or damaged?
- Turn NutriBullet Cold Press Slow Juicer off, unplug and wait for the Auger to stop completely and cool before handling.
- Twist the Juice Bowl Cover anticlockwise and lift it off. Lift out the Auger, then remove the Juice Bowl with its Juicing Screen and Rotating Bowl Brush; separate the brush from the screen.
- Inspect the removed Auger before reuse. Replace it if damaged; do not attempt to bend it back, glue it or run it with missing material.
Is the Juice Bowl, Juice Bowl Cover or a collection container damaged?
- With the machine disconnected and the Auger removed, check the Juice Bowl, Juice Bowl Cover, juice container and pulp container for cracks or damaged locking edges.
- Replace the affected detachable part with the correct part for the product code. Do not use a broken container or try to hold a lid shut by hand.
- For intact replacements, secure the Juice Bowl on the Motor Base, place the Juicing Screen inside the Rotating Bowl Brush and seat them in the bowl. Press and turn the Auger onto its axis, then turn the cover clockwise until the locked symbol aligns with the bowl’s triangle. If the parts will not seat securely, keep the juicer off.
Is the Juicing Screen damaged or the Rotating Bowl Brush out of shape?
- Remove the screen and brush assembly from the disconnected juicer and slide the brush away from the screen. Handle the sharp screen carefully.
- Use the Cleaning Brush and running water to clear screen holes. Wash the Auger by hand with warm soapy water and a soft cloth; never put the Auger in the dishwasher or clean parts with a metal sponge.
- Inspect the clean screen and brush. A damaged component needs replacement before reassembly; do not force a distorted screen into the bowl.
Is the pulp seal, spout cover or outlet damaged or misplaced?
- Look under the removed Juice Bowl at the pulp plug in the pulp spout. Pull it out to clean the outlet, then put the intact plug fully back in its proper position before assembly.
- Check the juice outlet and its cover for a crack or broken hinge. If the plug, cover or bowl is torn, worn or damaged, keep that part out of use and ask for a correctly matched replacement.
- After an intact assembly is refitted, place both collection containers under their outlets and open the juice outlet for dispensing. If leakage continues with correct assembly, stop and arrange assessment.
NutriBullet Juicer Pro 1000W
Keep damaged parts of your NutriBullet Juicer Pro 1000W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve mesh torn, crinkled, bent or worn?
- Turn NutriBullet Juicer Pro 1000W off, unplug it and wait until the Sieve has completely stopped. Release the Locking Handle, lift the Pulp Basin with its cover and Sieve off the Motor Base, then remove the Basin Cover.
- Hold the Sieve by its upper rim and lift it out, avoiding the sharp teeth on its lower disc. Inspect the mesh and rim for tears, creases, distortion or other damage.
- Replace a damaged Sieve; never straighten its mesh or run it to test the damage. Louder or unusual noise or vibration can indicate wear; extreme vibration means the juicer must remain out of use for assessment. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is the Pulp Basin, Basin Cover or Locking Handle damaged?
- After power is disconnected and all movement has stopped, lower the Locking Handle away from the cover’s side ears. Lift the Pulp Basin away from the Motor Base.
- Inspect the basin, cover, side ears and handle. A crack or broken locking feature requires replacement of the affected part; do not try to run the juicer with an unsecured cover.
- For intact replacement parts, align the basin spout with the dimpled side of the Motor Base, click the Sieve onto the drive coupling, align the cover ears with the basin ears and lock the handle into them. If it will not lock, leave the juicer off.
Is the Juice Pitcher, lid or No-Drip Spout damaged?
- Stop juicing before taking the Juice Pitcher from beneath the spout. Check the pitcher, its lid and the spout for a cracked edge, broken hinge or loss of shape.
- Keep a damaged detachable part out of use and identify the replacement by the exact product code. Do not assume a pitcher or spout from another juicer will fit.
- When using intact parts, position the spout inside the open lid of the Juice Pitcher and keep the pitcher upright. Empty it before it is full; close the spout only after juicing is stopped and the pitcher is removed.
Is residue hiding damage or has a part warped during cleaning?
- Rinse the removed parts and use the Cleaning Brush to clear the Sieve under running water, keeping away from the sharp teeth. For dried pulp on the Sieve, the guide allows a 30-minute hot-water soak before brushing.
- Do not use a dishwasher sterilise cycle, which can deform parts. Wipe the Motor Base with a clean damp cloth only.
- Inspect the clean parts. Replace cracks, distorted mesh or warped parts; cleaning cannot repair a structural fault.
NutriBullet Cold Press Batch Juicer
Keep damaged parts of your NutriBullet Cold Press Batch Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Auger cracked, bent, chipped or damaged?
- Turn NutriBullet Cold Press Batch Juicer off, unplug and wait for the Auger to stop completely and cool before handling.
- Open the Lid, turn the Hopper anticlockwise until the arrows separate and lift it off. Lift out the Auger, then lift off the Juicing Bowl.
- Inspect the removed Auger before reuse. Replace it if damaged; do not attempt to bend it back, glue it or run it with missing material.
Is the Juicing Bowl, Hopper and Lid or a collection container damaged?
- With the machine disconnected and the Auger removed, check the Juicing Bowl, Hopper and Lid, juice container and pulp container for cracks or damaged locking edges.
- Replace the affected detachable part with the correct part for the product code. Do not use a broken container or try to hold a lid shut by hand.
- For intact replacements, align the bowl spouts with the Motor Base notches and press the bowl down. Fit the Auger firmly, open the Lid and twist the Hopper clockwise until its orange dot is no longer visible, then close the Lid. If the parts will not seat securely, keep the juicer off.
Is the pulp seal, spout cover or outlet damaged or misplaced?
- After lifting off the Juicing Bowl, inspect the Silicone Cover underneath, the spouts and Spout Cover. Clean these areas, then push an undamaged Silicone Cover fully back until it sits flush.
- Check the juice outlet and its cover for a crack or broken hinge. If the plug, cover or bowl is torn, worn or damaged, keep that part out of use and ask for a correctly matched replacement.
- After an intact assembly is refitted, place both collection containers under their outlets and open the juice outlet for dispensing. If leakage continues with correct assembly, stop and arrange assessment.
NutriBullet CrispLite Air Fryer 6L
Keep damaged parts of your NutriBullet CrispLite Air Fryer 6L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Basket, handle or front damaged?
- Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
- Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
- A damaged Cooking Basket needs replacement before NutriBullet CrispLite Air Fryer 6L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
- With NutriBullet CrispLite Air Fryer 6L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
- Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
- Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
- If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
NutriBullet XXL Digital Air Fryer 7L
Keep damaged parts of your NutriBullet XXL Digital Air Fryer 7L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Basket, handle or front damaged?
- Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
- Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
- A damaged Cooking Basket needs replacement before NutriBullet XXL Digital Air Fryer 7L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water. Buy a replacement basket (Australia) or basket (New Zealand).
Is the Crisping Tray bent, damaged or sitting unevenly?
- With NutriBullet XXL Digital Air Fryer 7L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
- Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
- Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
- If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
NutriBullet Twin Drawer Air Fryer
Keep damaged parts of your NutriBullet Twin Drawer Air Fryer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Drawer, handle or front damaged?
- Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
- Remove the cooled Cooking Drawer using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Drawer in place until it is cool rather than lifting hot food with it.
- A damaged Cooking Drawer needs replacement before NutriBullet Twin Drawer Air Fryer is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
- With NutriBullet Twin Drawer Air Fryer cold and disconnected, remove the Cooking Drawer and lift out the Crisping Tray.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Drawer. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
- Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
- Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
- If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
NutriBullet CrispLite Vision Air Fryer 8L
Keep damaged parts of your NutriBullet CrispLite Vision Air Fryer 8L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Basket, handle or front damaged?
- Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
- Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
- A damaged Cooking Basket needs replacement before NutriBullet CrispLite Vision Air Fryer 8L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
- With NutriBullet CrispLite Vision Air Fryer 8L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
- Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
- Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
- If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L
Keep damaged parts of your NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Basket, handle or front damaged?
- Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
- Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
- A damaged Cooking Basket needs replacement before NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
- With NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. For multi-layer cooking, fit the Crisping Tray first, then the Wire Rack with its handles facing up. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
- Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
- Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
- If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
NutriBullet Immersion Blender 800W
Keep damaged parts of your NutriBullet Immersion Blender 800W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup or chopping bowl cracked, cloudy or damaged?
- After the NutriBullet Immersion Blender 800W has stopped, disconnect power and remove the blending arm or chopping-bowl assembly from the motor body. NEVER submerge the main unit in water.
- Empty the vessel and wash it with warm soapy water so the plastic can be inspected. Check for cracks, crazing, cloudiness and damaged attachment points.
- Replace the affected vessel if any of these signs remain after cleaning; refitting cannot repair damaged plastic. Use an attachment made for the NutriBullet Immersion Blender 800W.
Is the blending arm, S-blade, whisk or its coupling damaged?
- With the motor body disconnected, detach the affected attachment. Hold the S-blade by its upper plastic section and keep fingers away from cutting edges.
- Inspect the blade, whisk and coupling for wear or structural damage. If food residue is obscuring the parts, rinse it away with warm water; do not soak or dishwash the blending arm, whisk holder or chopping bowl lid.
- A damaged attachment or a blade or whisk that remains obstructed after cleaning must stay out of service. Replace the affected attachment rather than forcing its coupling or trying to straighten a cutting part. Buy a replacement whisk (Australia) or whisk (New Zealand).
Does an undamaged attachment separate or fail to lock?
- Place the NutriBullet Immersion Blender 800W motor body and attachment on a dry surface with the power disconnected.
- For the blending arm, insert the motor body into the arm, push down and turn clockwise until locked. For the whisk, insert the whisk into its holder, then attach and lock the holder to the motor body the same way.
- For the chopper, fit the S-blade onto the bowl centre pin by its plastic grip, lock it in place, then attach the lid to the motor body and lock the lid onto the loaded bowl.
- Check for separation before switching on. If the attachment still will not lock securely, keep it out of use; do not hold a loose attachment in place while operating.
NutriBullet EveryGrain Cooker
Keep damaged parts of your NutriBullet EveryGrain Cooker out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cooking Pot or its non-stick coating damaged?
- Let the NutriBullet EveryGrain Cooker cool completely, unplug it, and lift out the Cooking Pot.
- If the surface is hidden by stuck food, soak the pot in warm soapy water. For stubborn residue, put dishwashing liquid on the residue for a few minutes before soaking; clean by hand without steel wool.
- Check the clean pot for damage. Stop using a damaged pot and obtain a replacement made for the NutriBullet EveryGrain Cooker; do not put food or liquid directly into the Cooker Base. NEVER submerge the main unit in water.
- Use the supplied Spatula or wood/plastic utensils with the replacement pot to protect the coating.
Is the lid, Steam Vent plug, Sealing Panel or Steaming Basket damaged?
- With the NutriBullet EveryGrain Cooker unplugged and cold, identify the affected part before removing it for cleaning.
- Wipe the Sealing Panel and Condensation Collector with a damp cloth and warm soapy water. Remove the Steam Vent plug, rinse it in warm water and wipe inside the vent; clean the Steaming Basket with warm soapy water.
- If a part is broken or a plug is missing, keep the cooker out of service until the correct replacement is obtained. Do not improvise a steam-vent plug.
- For an undamaged lid that merely appears loose, press it fully down: a click should confirm locking. If it will not lock, do not hold it shut to cook.
NutriBullet Food Processor
Keep damaged parts of your NutriBullet Food Processor out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Work Bowl, lid, food pusher or Blade Adaptor damaged?
- Power off the NutriBullet Food Processor, unplug it and wait for the blades to stop before unlocking the Work Bowl Lid.
- Remove blade attachments by their plastic areas before emptying the bowl. Wash the Work Bowl, lid, Food Pusher and Blade Adaptor with warm soapy water to inspect them clearly.
- Replace any damaged component before using the processor. A cracked bowl, damaged lid lock or worn adaptor cannot be corrected by forcing the parts together.
- Keep replacement plastic parts off dishwasher heat/sanitise cycles and avoid steel wool or other hard cleaning materials.
Is a blade or disc bent, worn or no longer rotating freely?
- With the NutriBullet Food Processor disconnected, lift the blade or disc by its plastic grip and remove the Blade Adaptor from the bowl.
- Clean food residue from the attachment using warm soapy water, keeping fingers clear of sharp edges. Inspect its structure for damage.
- Keep a damaged attachment out of use and replace it with the matching NutriBullet Food Processor part.
- Before later use, remove fruit stones, rinds and non-food objects; do not use the processor as an ice crusher.
Do sound bowl and lid parts fail to lock?
- Position the undamaged Work Bowl on the disconnected NutriBullet Food Processor Motor Base and turn its handle clockwise until it clicks.
- Fit the Work Bowl Lid and turn it until the arrow on the lid aligns with the arrow on the handle.
- The bowl and lid should both remain locked. If the lid unlocks during operation, the processor stops and its blue button lights flash; stop using it if a lock is damaged or cannot stay engaged.
- Do not bypass the lid interlock.
NutriBullet Chill
Keep damaged parts of your NutriBullet Chill out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Pint Cup, Blade Block, Blade Shaft or Blade Cover damaged?
- Disconnect the NutriBullet Chill and wait for movement to stop. Hold the cup assembly by the Pint Cup and Blade Block together, not by the Blade Shaft.
- Inspect the Pint Cup for cracks and the Blade Block, shaft and cover for visible damage. Keep fingers away from the blade; use the plastic grip to handle the blade assembly.
- Clean removable parts with warm soapy water so you can distinguish residue from damage. Do not use steel wool, abrasive cleaners or the dishwasher sanitise cycle.
- Replace the damaged part with a NutriBullet Chill part before further use. Attach the Blade Cover for storage; do not leave an exposed blade on the Motor Base.
Did an unsuitable ingredient or utensil strike the blade?
- Remove the NutriBullet Chill Pint Cup assembly only after the machine has stopped and is unplugged.
- Check whether a utensil, loose nut, sweet, fruit piece, ice cube or solid frozen liquid was included. These loads can damage the blade or cup; do not try another cycle to break them down.
- Inspect the emptied cup and blade assembly for damage and keep affected components out of use.
- For the replacement setup, use a suitable frozen recipe, freeze it level and add toppings only after processing. Keep the recipe within the fill marks and never process an empty cup.
NutriBullet Limitless Food Processor
Keep damaged parts of your NutriBullet Limitless Food Processor out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Work Bowl, lid, pusher or Endless Chute damaged?
- With the NutriBullet Limitless Food Processor switched off and unplugged, wait for the blades to stop before removing its Work Bowl Lid.
- Remove cutting attachments by their plastic grips, then clean the Work Bowl, lid, Food Pusher, Endless Chute and Slinger Disc with warm soapy water.
- Inspect for cracks, damaged locking points or other wear. Replace a damaged part with the correct NutriBullet Limitless Food Processor component before reuse.
- For future cleaning, use handwashing or the top dishwasher rack without heat/sanitise settings; keep steel wool and abrasive tools away from plastic.
Is the Chopping Blade, Reversible Slice/Shred Disc or Blade Adaptor damaged?
- Disconnect the NutriBullet Limitless Food Processor and remove its lid only after cutting movement stops.
- Use the top finger grip to lift each blade or disc; never tip the bowl so a blade falls into your hand. Clean around cutting surfaces with care, without touching sharp edges.
- Replace a damaged attachment with a genuine part designed for the NutriBullet Limitless Food Processor.
- Remove fruit stones, seeds, rinds and utensils before processing; avoid ice, coffee beans and dry grinding that can damage these parts.
- Store blades and discs inside the Work Bowl with its lid fitted; do not leave them exposed on the Motor Base.
Are the bowl or lid locks failing to engage?
- Place an undamaged Work Bowl on the disconnected NutriBullet Limitless Food Processor Motor Base and turn the handle clockwise until it clicks.
- Fit the lid and align the markings on the lid and handle. Both pieces should remain locked without being held in place.
- If the lid becomes unlocked during operation, the processor stops and blue button lights flash. Do not bypass the interlock or use a broken lid to restart.
- Check both locks before lifting the assembled appliance by the lid handle.
NutriBullet Baby
Keep damaged parts of your NutriBullet Baby out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Short Cup, Batchbowl, lid or storage cup damaged or warped?
- Unplug the NutriBullet Baby and wait for blade movement to stop before removing the affected cup or Batchbowl.
- Empty the part and wash it with warm soapy water. Inspect the plastic, lid and attachment points for damage; replace the affected part rather than trying to force a distorted lid or cup into place.
- Do not microwave NutriBullet Baby parts or sterilise them with boiling water or steam; these methods can warp the plastic.
- Use a freezer-safe container for freezing food rather than the Date-Dial Storage Cups, and fill those storage cups no more than two-thirds full.
Is the extractor blade loose or damaged, or is its seal torn or missing?
- With the NutriBullet Baby disconnected, remove the cooled vessel and untwist the blade attachment without touching its edges.
- Inspect the blade assembly and its factory-fitted seal. Do not pull the seal out or try to press a removed seal back into service.
- Replace the entire blade attachment if the blade is loose or damaged or the seal has been removed, worn, torn or loosened. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- Hand-wash the replacement blade; keep it out of the dishwasher and avoid boiling or steam sterilisation.
Is a cup tab broken or does the cup fail to fit?
All three cup tabs must be intact before the NutriBullet Baby is used.
- Unplug the Motor Base and wait for blade movement to stop before removing the cup assembly.
- Check all three tabs on the side of the cup. If any tab is broken, damaged or missing, replace the cup; do not force it into the base.
- With the base still unplugged, use a damp rag to wipe the accessible inside and outside of the base, including around the actuator buttons.
- Allow the base to dry completely before refitting an undamaged cup and blade. If the assembly still will not attach normally, keep it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Do undamaged parts fail to attach securely?
- Check the NutriBullet Baby cup and extractor blade before placing the assembly on the unplugged Motor Base.
- Align the blade squarely with the cup and hand-tighten it securely. Use only parts intended for the NutriBullet Baby.
- For the Batchbowl, fit its lid firmly and keep the vented lid cap inserted and locked.
- If the cup, blade or lid will not fasten normally, do not run the blender or bypass the interlock. Identify and replace the damaged component before further blending. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
NutriBullet Baby Steam + Blend
Keep damaged parts of your NutriBullet Baby Steam + Blend out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Work Bowl, integrated handle, lid or Water Reservoir Cap damaged?
- Turn off and unplug the NutriBullet Baby Steam + Blend. Let the Work Bowl cool for at least 10 minutes and wait for the motor and blade to stop before disassembling.
- Wash the Work Bowl and Work Bowl Lid with warm soapy water, then dry them and inspect the bowl, handle, lid and attachment points.
- Keep a cracked or damaged part out of use and obtain the matching replacement. Do not use the Work Bowl as a serving cup or force a damaged lid closed.
- Avoid sudden temperature changes, boiling-water immersion, microwaves, ovens and stovetop heat that can crack or damage these parts.
Is the Blending Blade or Blade Holder damaged or fouled with food?
- After the disconnected NutriBullet Baby Steam + Blend has cooled, lift the Blending Blade vertically by a non-sharp area.
- To remove the Blade Holder from the Work Bowl, rotate the bottom of the holder. Hand-wash the blade and holder in warm soapy water and dry thoroughly; keep them out of the dishwasher.
- Inspect the cleaned blade and holder. Replace a damaged Blending Blade or affected holder before use; the loose, sharp cutting blades must not be handled by their edges.
- For reassembly, lower the Blending Blade vertically onto the Blade Holder in the centre of the Work Bowl and secure it in place.
Are the bowl and lid undamaged but incorrectly positioned?
- With the NutriBullet Baby Steam + Blend unplugged, twist the Work Bowl Lid clockwise onto the Work Bowl until secure.
- Line up the black arrow near the bottom of the bowl with the Unlock icon on the Motor Base. Hold the base and turn the Work Bowl counter-clockwise to lock it.
- The appliance should not be operated with an open or loose lid. Six beeps can indicate an incorrectly installed bowl; refit the sound parts rather than bypassing the interlock.
- If the bowl or lid cannot stay locked, keep the appliance stopped and replace the damaged part.
Magic Bullet To Go 200W
Keep damaged parts of your Magic Bullet To Go 200W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup cracked, cloudy, discoloured or missing a tab?
- Unplug the Magic Bullet To Go 200W and remove its cup only after the blade has stopped.
- Wash and inspect the cup wall, rim and side tabs for cracks, crazing, cloudiness, discolouration and other wear.
- Replace a cup with any of these defects; do not use damaged tabs to operate the base or continue blending with a cracked cup.
- Keep Magic Bullet To Go 200W cups and accessories out of the microwave to prevent further damage.
Is the extractor blade loose or damaged, or has its seal moved?
- With the Magic Bullet To Go 200W disconnected and the cup cool, untwist the blade attachment while keeping fingers away from the cutting edges.
- Inspect the blade and its seal. If the blade is loose or damaged, or the seal has been removed, stop using the attachment and replace it. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- Do not remove or separately refit the blade seal. Hand-wash the new attachment rather than putting it in the dishwasher, where heat can damage the seal.
- If use has become unusually noisy or vibrates more, inspect both the cup and blade for wear before choosing the replacement part.
Did dry blending, hard items or an overfilled cup damage the attachment?
- Remove the stopped Magic Bullet To Go 200W cup and inspect its contents for a spoon, hard objects or a dry load.
- Empty the cup, then inspect the cup and blade for damage. Replace affected components before making another drink. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- For future blends, add liquid and keep all ingredients within the MAX line. Do not run the cup empty or use the blender to crush hard items without liquid.
- Fit the sound blade squarely and hand-tighten it to the cup before placing the assembly on the base.
Magic Bullet Value Pack 200W
Keep damaged parts of your Magic Bullet Value Pack 200W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup cracked, cloudy, discoloured or missing a tab?
- Unplug the Magic Bullet Value Pack 200W and remove its cup only after the blade has stopped.
- Wash and inspect the cup wall, rim and side tabs for cracks, crazing, cloudiness, discolouration and other wear.
- Replace a cup with any of these defects; do not use damaged tabs to operate the base or continue blending with a cracked cup.
- Keep Magic Bullet Value Pack 200W cups and accessories out of the microwave to prevent further damage.
Is the extractor blade loose or damaged, or has its seal moved?
- With the Magic Bullet Value Pack 200W disconnected and the cup cool, untwist the blade attachment while keeping fingers away from the cutting edges.
- Inspect the blade and its seal. If the blade is loose or damaged, or the seal has been removed, stop using the attachment and replace it. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- Do not remove or separately refit the blade seal. Hand-wash the new attachment rather than putting it in the dishwasher, where heat can damage the seal.
- If use has become unusually noisy or vibrates more, inspect both the cup and blade for wear before choosing the replacement part.
Did dry blending, hard items or an overfilled cup damage the attachment?
- Remove the stopped Magic Bullet Value Pack 200W cup and inspect its contents for a spoon, hard objects or a dry load.
- Empty the cup, then inspect the cup and blade for damage. Replace affected components before making another drink. Buy a replacement cross blade (Australia) or cross blade (New Zealand).
- For future blends, add liquid and keep all ingredients within the MAX line. Do not run the cup empty or use the blender to crush hard items without liquid.
- Fit the sound blade squarely and hand-tighten it to the cup before placing the assembly on the base.
Magic Bullet Blender Combo
Keep damaged parts of your Magic Bullet Blender Combo out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Cup, Pitcher, Pitcher Lid or Vented Lid Cap cracked or damaged?
- Return the Magic Bullet Blender Combo dial to HOME, disconnect power and wait for the blades to stop. If the sealed Cup is warm, leave it on the base for at least 30 minutes and longer until completely cool; then remove it slowly, point it away from your body, cover the blade attachment with a towel and untwist gently.
- Empty the cooled vessel and wash the Cup, Pitcher, lid and cap with soap and water. Inspect for cracks, cloudiness, warped plastic and damaged fastening points.
- Replace an affected part with the correct Magic Bullet Blender Combo component. Do not use a cracked cup, a damaged pitcher or a lid that cannot fasten securely.
- Keep replacement parts out of the freezer, microwave, oven, air fryer and boiling water; avoid the dishwasher bottom rack and heat/sanitise cycle.
Is the Cross Blade damaged, stiff, or missing its seal?
- With the Magic Bullet Blender Combo unplugged and the vessel completely cool, untwist the Cross Blade from the Cup or Pitcher; use the Pitcher’s direction indicator when loosening its blade.
- Inspect the blade and seal without touching the cutting edges. A damaged blade, a blade that does not rotate freely, or a missing, displaced or damaged gasket means the attachment must stay out of use.
- Obtain the matching replacement Cross Blade or replacement advice. Do not remove the seal or try to replace it by itself.
- Clean a sound blade attachment under lukewarm water. Do not use it to crush ice or grind dry grains, cereal or coffee.
Does the blade or lid fail to fasten even though it looks undamaged?
- Check that every attachment is intended for the Magic Bullet Blender Combo.
- Align and securely tighten the Cross Blade to the Cup or Pitcher. On the Pitcher, install the vented Pitcher Lid and twist its cap closed before starting.
- Check the lid’s vent slots are clear and that no component needs force to seat correctly.
- If fastening remains insecure, keep the assembly stopped and arrange the correct replacement; do not defeat the interlock or hold a loose lid down while blending.
Magic Bullet Mini Juicer
Keep damaged parts of your Magic Bullet Mini Juicer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Sieve cracked, bent or damaged?
- Turn the Magic Bullet Mini Juicer OFF, unplug it and wait for the Sieve to stop completely before releasing the Locking Arms.
- Remove the Juice Bowl Cover, then lift the Juice Bowl from the base with the Sieve inside. Lift the Sieve vertically out, holding its top edges rather than its sharp teeth.
- Clean the Sieve with the supplied Cleaning Brush under running water. Inspect it for cracks, bends or other damage.
- Replace a damaged Sieve before juicing; do not straighten it or run the motor to test it. If pulp is merely blocking sound mesh, soak it in hot water for 30 minutes and brush again.
Is the Juice Bowl, cover, Juice Cup, Pulp Bin or a locking part broken?
- After the Magic Bullet Mini Juicer is disconnected and stationary, remove the Juice Cup and turn the Silicone Spout Cap upward to catch residual drips.
- Release both Locking Arms, detach the Pulp Bin by pulling its bottom outward at an angle, and lift away the cover and Juice Bowl.
- Wash the removable parts with warm soapy water and check for cracks or broken attachment points. Do not use a damaged protecting cover or force broken locking parts into position.
- Replace the affected component before reuse. Keep these parts out of microwaves, ovens, stovetop pots, boiling water and the dishwasher heat-sanitation cycle.
Do undamaged parts fail to seat or lock?
- With the Magic Bullet Mini Juicer unplugged, seat the Juice Bowl on the Motor Base in its keyed position, open side facing the rear.
- Align the Sieve with the motor drive coupling and push down until it clicks, gripping its top edges and avoiding the teeth.
- Place the Juice Bowl Cover with its Feed Chute over the Sieve and Pulp Chute at the back. Attach both Locking Arms in their upright locked position and fit the Pulp Bin.
- If a part cannot seat or a locking arm cannot stay engaged, do not operate the juicer; replace damaged hardware rather than bypassing its lock.
Magic Bullet Kitchen Express 250W
Keep damaged parts of your Magic Bullet Kitchen Express 250W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, Work Bowl, lid or food pusher damaged?
- Turn the Magic Bullet Kitchen Express 250W knob to OFF, unplug it and wait for all movement to stop.
- If using the Work Bowl, remove its lid by turning counter-clockwise and lift out the blade before emptying the bowl. Inspect the cleaned cup, bowl, lid and pusher for damage.
- Replace a damaged component with the correct Magic Bullet Kitchen Express 250W part.
- Hand-wash removable parts in warm soapy water or use the top dishwasher rack; never use a sanitise cycle, which can warp the cup or bowl.
Is the Cross Blade, Chopping Blade or disc damaged?
- With the Magic Bullet Kitchen Express 250W disconnected, wait for complete blade stop before removing a cutting attachment.
- Handle discs through their two large finger holes and keep hands away from cutting edges. Clean removable blades with warm soapy water to inspect them.
- Keep bent, damaged or worn cutting parts out of use and obtain the matching replacement; do not try to repair a blade or disc.
- Remove fruit stones, seeds, rinds and non-food items before later use. Do not use the appliance as an ice crusher.
Are the bowl, lid or cup failing to engage the lock?
- Inspect the Magic Bullet Kitchen Express 250W attachments with the base unplugged.
- For the Work Bowl, turn the lid clockwise to lock it, then place the bowl on the base and turn clockwise to lock. For the cup, securely twist on the Cross Blade, invert the sealed assembly and turn it clockwise onto the base.
- If intact tabs are blocked by dried food at the base actuator area, remove the attachment and use a small brush to clean the actuator area while power remains disconnected.
- Both assemblies must lock normally. If a tab or lock is damaged, replace the affected part; do not bypass the cover interlock.
Magic Bullet Air Fryer 2.5L
Keep damaged parts of your Magic Bullet Air Fryer 2.5L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the Fry Pot, handle or front damaged?
- Turn both the Timer and Temperature Dial to 0, unplug and wait until the heating element has cooled completely.
- Remove the cooled Fry Pot using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Fry Pot in place until it is cool rather than lifting hot food with it.
- A damaged Fry Pot needs replacement before Magic Bullet Air Fryer 2.5L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
- With Magic Bullet Air Fryer 2.5L cold and disconnected, remove the Fry Pot and lift out the Crisping Tray using its centre handle, keeping clear of its sharp edges.
- Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
- Fit an undamaged Crisping Tray flat and securely in the bottom of the Fry Pot. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the mark food residue or damage to the cooking part?
- With the Fry Pot cold and removed, lift the Crisping Tray by its centre handle and remove remaining food scraps.
- Rinse the Fry Pot and Crisping Tray with hot soapy water; wipe the outside of the Base with a clean damp cloth. NEVER submerge the main unit in water.
- Inspect after cleaning. If a crack, loose handle or damaged surface remains, replace the affected part and keep the air fryer out of service until it is fitted correctly.
NutriBullet Ultra Plus+ Compact Kitchen System
Keep damaged parts of your NutriBullet Ultra Plus+ Compact Kitchen System out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Is the processor work bowl, lid, blade or disc damaged?
The Processor Attachment has its own work bowl, lid, chopping blade and reversible slice/shred disc.
- Disconnect the base and wait for all moving parts to stop. Remove the Work Bowl Lid before trying to disengage the Work Bowl from the motor base.
- Lift the blade or disc by its centre plastic area before removing food; never tip the bowl to drop the blade or disc into your hand. Inspect the bowl, lid, blade and disc for cracks or other damage.
- Replace any damaged attachment component. When reassembling sound parts, align the lid and bowl arrows; the bowl should click securely into place. For the disc, align its hash marks with the blade adapter and check that it sits nearly flush with the bowl rim.
Has the food pusher been forced or the feed chute overloaded?
Too much force can stop the processor blade or disc, overheat the motor, or fracture the work bowl.
- Turn off and disconnect the base, then wait until the blade or disc is fully stopped before clearing the feed chute.
- Remove excess ingredients and inspect the work bowl and attachment for cracks. Replace damaged pieces rather than reusing them with a smaller load.
- For a sound attachment, keep food below the bowl MAX mark and feed slowly using only the supplied Food Pusher. Do not use PULSE with the Work Bowl; do not grind dry grains, cereal or coffee with the processor blade or disc.
Was the Coffee & Dry Spice Grinder used with liquid, moisture or ice?
The grinder attachment is for dry or dehydrated ingredients; liquid, moist food and ice can damage it.
- Disconnect the base and wait until the grinder blade is completely stopped before removing the attachment.
- Open the Grinding Cup and check for unsuitable ingredients, foreign objects or visible damage. Replace a damaged cup or grinder blade assembly.
- Use only dry or dehydrated coffee/spice ingredients and short one-to-two-second pulses with sound parts. Keep the grinder out of the microwave, oven, air fryer and off the stovetop; do not store it in a fridge or freezer.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet 600 Mega Pack
Keep damaged parts of your NutriBullet 600 Mega Pack out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim. Inspect all three side tabs for cracks, missing pieces, rounding or breakage.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the extractor blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete extractor blade if the housing is cracked or broken, the assembly is loose or the blade is damaged. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the extractor blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Do not remove or separately refit the gasket; replace the complete blade assembly if it is loose, torn, displaced or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Hand-wash the extractor blade. Do not microwave the parts.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or extractor blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow the contents to cool fully before opening the cup carefully, pointed away from your body.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Is the damaged part the extra milling blade?
The extra milling blade is for dry ingredients and must not be confused with the extractor blade used for liquid blending.
- Identify the attachment as the milling blade and note the full 600 Mega Pack product code from the base label.
- Keep a damaged milling blade out of service and obtain a matching replacement; do not transfer operating limits from a different Mega Pack.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Turbo 1000 Deluxe Set
Keep damaged parts of your NutriBullet Turbo 1000 Deluxe Set out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
NutriBullet Turbo Ultimate Pack
Keep damaged parts of your NutriBullet Turbo Ultimate Pack out of use; replace damaged removable parts with the correct components and seek support for electrical damage.
Is the cup, its rim or a locking tab damaged?
Damage to the cup can prevent secure attachment and may allow the cup to separate from the base.
- After the motor has stopped and the cup has cooled, lift the cup and blade assembly off the disconnected base; unscrew the blade only when the contents are cool.
- Hand-wash the cup, rinse it and inspect the rim and sides for cracks, fine crazing, chips or a damaged rim; also look for cloudiness or distortion.
- Replace the cup if any of these defects remain after washing. The replacement must have an intact rim and locking surfaces and match the full model on the rating label; do not force a damaged cup into position.
Is the blade assembly loose, cracked, bent or worn?
The blade assembly is a replaceable component; damaged blades or blade housings are not corrected by running another blend.
- Remove the cooled cup assembly from the disconnected base, then separate the Rapid Extractor Blade from the cup while keeping your fingers away from the cutting edges.
- Look over the blade and its housing for damage. Hand-clean food residue with soapy water and a small brush or sponge, then rinse and dry both sides completely.
- Replace the complete Rapid Extractor Blade if the housing is cracked or broken, the assembly is loose or the blade is damaged or does not rotate freely. A clean appearance does not make a damaged blade usable.
Has the blade gasket come loose, gone missing or been damaged?
The sealing area belongs to the blade assembly. A worn or displaced seal can let liquid escape.
- With the Rapid Extractor Blade detached and clean, look at the seal around the inside of its rim; do not use a knife or other tool to lift it.
- The seal must be present and seated evenly, without tears or a loose section. Replace the blade assembly if the gasket is missing or damaged.
- Fit only the correct replacement blade to an undamaged cup. If the blade cannot be tightened securely by hand, keep that cup and blade assembly out of use.
Has heat or the dishwasher changed the shape of a part?
Heating the cup or using a dishwasher sanitise cycle can warp plastic and spoil its fit.
- Let the affected part cool, then compare its rim, threads and shape with their original condition; inspect for warping and cracks.
- Replace a distorted or cracked cup or lid. Do not try to reshape it with hot water or continue using it because the lid can still be screwed on.
- Wash cups and to-go lids on the top rack only, without the heat/sanitise cycle, or hand-wash them. Wash the Rapid Extractor Blade on the top rack of the dishwasher or by hand; do not use a heat or sanitise cycle. Do not microwave the parts. Keep the parts out of ovens, air fryers, stovetop pots and boiling water, and do not freeze the cup.
Did a hard ingredient, utensil or early removal damage the blade or drive?
Hard objects and removing the cup before the blades stop can damage the blade, blade coupling or motor gear.
- Check whether a spoon or another non-food object was in the cup, whether the extractor blade was used without liquid, or whether the cup was lifted while the motor was still turning.
- Once everything is stopped and disconnected, remove the cup assembly and inspect the cup, blade and visible coupling for broken or worn areas; keep fingers away from the blade edges.
- Replace the damaged detachable cup or blade assembly. If the visible drive on the base is damaged, leave the appliance disconnected for assessment; do not dismantle the base.
- For future blends, remove utensils before loading, add liquid for extraction, and wait for a complete stop before lifting the cup.
Is the part from the correct model?
A similar-looking cup or blade may be the wrong attachment.
- Read the full product code on the base label and identify the damaged cup, lid or Rapid Extractor Blade before choosing a replacement.
- Match the replacement to that exact model rather than choosing it by capacity or appearance. Use genuine NutriBullet attachments intended for that model.
- After fitting an undamaged matching part, its threads and locking surfaces should engage securely without force. If they do not, leave the assembly off the base and have the fit checked.
Has the cup become hot, swollen, stuck or separated?
Hot ingredients, long blending, carbonation and food left sealed can build pressure inside a blending cup.
- Leave a hot or warm sealed cup alone; do not continue blending or try to open it.
- Allow at least 30 minutes for the cup to cool; if it is still warm, wait longer. Do not apply heat, force or pry the cup from the blade.
- Only once completely cool, disengage the cup slowly; point it away from your face and body and use a towel to slowly untwist it from the Rapid Extractor Blade.
- If the cup remains stuck, leave it out of use; do not leave sealed food standing for a long period. Inspect the cooled parts for cracks or distortion before deciding which part needs replacing.
- For future cup blending, stay below MAX, use cool non-carbonated ingredients, follow the blend-cycle limits and avoid leaving food sealed with the blade attached.
Has repeated use or blocked airflow overheated the motor?
Prolonged runs, an excessive load and blocked ventilation can strain the motor and contribute to damage.
- Check what happened before the problem: repeated cycles, an overfilled cup, too little liquid, or cloth or paper beneath the base.
- With the appliance disconnected, clear objects from around the ventilation openings and inspect accessible parts for damage; do not open the motor base.
- A cooling delay does not repair a damaged motor or part. Keep damaged equipment out of use for assessment, and follow the model’s cycle and loading limits with any approved replacement.
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