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A part of my cooking or food prep appliance is damaged. What should I do?

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Stop using damaged parts; replace removable parts with the correct parts for your model and seek support for electrical damage. Check below to identify whether the problem is a damaged component, trapped residue or an incorrectly fitted part.

Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.

Is the problem in the motor base, power connection or charging equipment?

If there is a burning smell, smoke, sparks, an electric shock, a damaged cord or plug, liquid inside or underneath an electrical base, damage after a drop, or a machine that will not switch off, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not run another test, charge it again, open the electrical housing or attempt a cord repair. An electrical base exposed to liquid needs assessment by a qualified person before reuse.

Use the supply specified on the rating label and in the model guide. Do not modify plugs or use voltage converters; where your model guide prohibits an external timer, connect to the permitted supply directly so a timer cannot restart the motor after overheating.

If a check above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.

NutriBullet CrispLite Air Fryer 6L

Keep damaged parts of your NutriBullet CrispLite Air Fryer 6L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Air Fryer 6L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Air Fryer 6L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet XXL Digital Air Fryer 7L

Keep damaged parts of your NutriBullet XXL Digital Air Fryer 7L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet XXL Digital Air Fryer 7L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water. Buy a replacement basket (Australia) or basket (New Zealand).
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet XXL Digital Air Fryer 7L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet Twin Drawer Air Fryer

Keep damaged parts of your NutriBullet Twin Drawer Air Fryer out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Drawer, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Drawer using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Drawer in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Drawer needs replacement before NutriBullet Twin Drawer Air Fryer is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet Twin Drawer Air Fryer cold and disconnected, remove the Cooking Drawer and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Drawer. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet CrispLite Vision Air Fryer 8L

Keep damaged parts of your NutriBullet CrispLite Vision Air Fryer 8L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Vision Air Fryer 8L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Vision Air Fryer 8L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L

Keep damaged parts of your NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. NEVER submerge the main unit in water.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. For multi-layer cooking, fit the Crisping Tray first, then the Wire Rack with its handles facing up. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.

NutriBullet Immersion Blender 800W

Keep damaged parts of your NutriBullet Immersion Blender 800W out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the cup or chopping bowl cracked, cloudy or damaged?
  • After the NutriBullet Immersion Blender 800W has stopped, disconnect power and remove the blending arm or chopping-bowl assembly from the motor body. NEVER submerge the main unit in water.
  • Empty the vessel and wash it with warm soapy water so the plastic can be inspected. Check for cracks, crazing, cloudiness and damaged attachment points.
  • Replace the affected vessel if any of these signs remain after cleaning; refitting cannot repair damaged plastic. Use an attachment made for the NutriBullet Immersion Blender 800W.
Is the blending arm, S-blade, whisk or its coupling damaged?
  • With the motor body disconnected, detach the affected attachment. Hold the S-blade by its upper plastic section and keep fingers away from cutting edges.
  • Inspect the blade, whisk and coupling for wear or structural damage. If food residue is obscuring the parts, rinse it away with warm water; do not soak or dishwash the blending arm, whisk holder or chopping bowl lid.
  • A damaged attachment or a blade or whisk that remains obstructed after cleaning must stay out of service. Replace the affected attachment rather than forcing its coupling or trying to straighten a cutting part. Buy a replacement whisk (Australia) or whisk (New Zealand).
Does an undamaged attachment separate or fail to lock?
  • Place the NutriBullet Immersion Blender 800W motor body and attachment on a dry surface with the power disconnected.
  • For the blending arm, insert the motor body into the arm, push down and turn clockwise until locked. For the whisk, insert the whisk into its holder, then attach and lock the holder to the motor body the same way.
  • For the chopper, fit the S-blade onto the bowl centre pin by its plastic grip, lock it in place, then attach the lid to the motor body and lock the lid onto the loaded bowl.
  • Check for separation before switching on. If the attachment still will not lock securely, keep it out of use; do not hold a loose attachment in place while operating.

NutriBullet EveryGrain Cooker

Keep damaged parts of your NutriBullet EveryGrain Cooker out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Cooking Pot or its non-stick coating damaged?
  • Let the NutriBullet EveryGrain Cooker cool completely, unplug it, and lift out the Cooking Pot.
  • If the surface is hidden by stuck food, soak the pot in warm soapy water. For stubborn residue, put dishwashing liquid on the residue for a few minutes before soaking; clean by hand without steel wool.
  • Check the clean pot for damage. Stop using a damaged pot and obtain a replacement made for the NutriBullet EveryGrain Cooker; do not put food or liquid directly into the Cooker Base. NEVER submerge the main unit in water.
  • Use the supplied Spatula or wood/plastic utensils with the replacement pot to protect the coating.
Is the lid, Steam Vent plug, Sealing Panel or Steaming Basket damaged?
  • With the NutriBullet EveryGrain Cooker unplugged and cold, identify the affected part before removing it for cleaning.
  • Wipe the Sealing Panel and Condensation Collector with a damp cloth and warm soapy water. Remove the Steam Vent plug, rinse it in warm water and wipe inside the vent; clean the Steaming Basket with warm soapy water.
  • If a part is broken or a plug is missing, keep the cooker out of service until the correct replacement is obtained. Do not improvise a steam-vent plug.
  • For an undamaged lid that merely appears loose, press it fully down: a click should confirm locking. If it will not lock, do not hold it shut to cook.

NutriBullet Food Processor

Keep damaged parts of your NutriBullet Food Processor out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Work Bowl, lid, food pusher or Blade Adaptor damaged?
  • Power off the NutriBullet Food Processor, unplug it and wait for the blades to stop before unlocking the Work Bowl Lid.
  • Remove blade attachments by their plastic areas before emptying the bowl. Wash the Work Bowl, lid, Food Pusher and Blade Adaptor with warm soapy water to inspect them clearly.
  • Replace any damaged component before using the processor. A cracked bowl, damaged lid lock or worn adaptor cannot be corrected by forcing the parts together.
  • Keep replacement plastic parts off dishwasher heat/sanitise cycles and avoid steel wool or other hard cleaning materials.
Is a blade or disc bent, worn or no longer rotating freely?
  • With the NutriBullet Food Processor disconnected, lift the blade or disc by its plastic grip and remove the Blade Adaptor from the bowl.
  • Clean food residue from the attachment using warm soapy water, keeping fingers clear of sharp edges. Inspect its structure for damage.
  • Keep a damaged attachment out of use and replace it with the matching NutriBullet Food Processor part.
  • Before later use, remove fruit stones, rinds and non-food objects; do not use the processor as an ice crusher.
Do sound bowl and lid parts fail to lock?
  • Position the undamaged Work Bowl on the disconnected NutriBullet Food Processor Motor Base and turn its handle clockwise until it clicks.
  • Fit the Work Bowl Lid and turn it until the arrow on the lid aligns with the arrow on the handle.
  • The bowl and lid should both remain locked. If the lid unlocks during operation, the processor stops and its blue button lights flash; stop using it if a lock is damaged or cannot stay engaged.
  • Do not bypass the lid interlock.

NutriBullet Limitless Food Processor

Keep damaged parts of your NutriBullet Limitless Food Processor out of use; replace damaged removable parts with the correct components and seek support for electrical damage.

Is the Work Bowl, lid, pusher or Endless Chute damaged?
  • With the NutriBullet Limitless Food Processor switched off and unplugged, wait for the blades to stop before removing its Work Bowl Lid.
  • Remove cutting attachments by their plastic grips, then clean the Work Bowl, lid, Food Pusher, Endless Chute and Slinger Disc with warm soapy water.
  • Inspect for cracks, damaged locking points or other wear. Replace a damaged part with the correct NutriBullet Limitless Food Processor component before reuse.
  • For future cleaning, use handwashing or the top dishwasher rack without heat/sanitise settings; keep steel wool and abrasive tools away from plastic.
Is the Chopping Blade, Reversible Slice/Shred Disc or Blade Adaptor damaged?
  • Disconnect the NutriBullet Limitless Food Processor and remove its lid only after cutting movement stops.
  • Use the top finger grip to lift each blade or disc; never tip the bowl so a blade falls into your hand. Clean around cutting surfaces with care, without touching sharp edges.
  • Replace a damaged attachment with a genuine part designed for the NutriBullet Limitless Food Processor.
  • Remove fruit stones, seeds, rinds and utensils before processing; avoid ice, coffee beans and dry grinding that can damage these parts.
  • Store blades and discs inside the Work Bowl with its lid fitted; do not leave them exposed on the Motor Base.
Are the bowl or lid locks failing to engage?
  • Place an undamaged Work Bowl on the disconnected NutriBullet Limitless Food Processor Motor Base and turn the handle clockwise until it clicks.
  • Fit the lid and align the markings on the lid and handle. Both pieces should remain locked without being held in place.
  • If the lid becomes unlocked during operation, the processor stops and blue button lights flash. Do not bypass the interlock or use a broken lid to restart.
  • Check both locks before lifting the assembled appliance by the lid handle.

Still need help? Chat with us and give us your model name and product code.

The full steps for this model are in its user guide: NutriBullet CrispLite Air Fryer 6L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet XXL Digital Air Fryer 7L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Twin Drawer Air Fryer user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Vision Air Fryer 8L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Immersion Blender 800W user guide (PDF)

The full steps for this model are in its user guide: NutriBullet EveryGrain Cooker user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Food Processor user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Limitless Food Processor user guide (PDF)

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