Keep the charger disconnected while the charging port is wet, dry the outside carefully and follow your model’s charging and cleaning instructions before reconnecting power.
Is liquid getting into, or coming from inside, the base?
If liquid has entered the motor base or electrical housing, or dark or oily-looking liquid is coming from inside it, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Keep a rechargeable appliance disconnected from its charger; do not open the housing or run another cycle to test it.
If a leak continues after the checks, or the source is unclear, leave the appliance off and use the same help link. Include the full model name and where the liquid appeared.
If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Portable Blender / Portable Blender McLaren
Do not charge or operate the NutriBullet Portable Blender / Portable Blender McLaren while its charging connection is wet; wipe the exterior dry and let the blender and connection dry thoroughly.
- Keep the NutriBullet Portable Blender / Portable Blender McLaren switched off and do not connect its USB-C cable while the blender, cable or charging port is wet.
- If connected to external power, disconnect it only if you can do so safely with dry hands. Keep the blender and charger away from wet surroundings.
- Gently wipe water from the outside with a clean, dry cloth. Do not insert an object into the USB-C port; the guide allows only the proper charger in that opening.
- Allow the blender and charging connection to dry thoroughly before charging or operating it. Do not dry the blender in an oven, microwave or clothes dryer, or with a hair dryer.
- If liquid has entered the Motor Base, or the cable or housing is damaged, keep the blender off.
Did water reach the USB-C port during cleaning?
- The NutriBullet Portable Blender / Portable Blender McLaren Motor Base must be wiped. NEVER submerge the motor base in water. Do not place the Motor Base under running water.
- For later cleaning, wash the detached Cup and Lid separately and keep the motor housing outside the water stream when gently rinsing the blade area.
- Do not resume charging while any part of the connection remains wet.
Is the charging cable or Motor Base damaged as well as wet?
- Inspect the NutriBullet Portable Blender / Portable Blender McLaren cable and visible housing without opening the Motor Base.
- A damaged cable, a dropped or damaged Motor Base, or a malfunction needs support assessment. Keep a damaged assembly out of use even when the outside has dried.
NutriBullet Flip Stainless
Keep the NutriBullet Flip Stainless charger disconnected, pat the outside of the wet USB-C port dry and allow the port to air-dry completely with the motor assembly upright and Flip-Top Lid open.
- Do not connect the NutriBullet Flip Stainless charger while its USB-C port is wet. If it is connected, disconnect power only if it is safe to do so.
- Let the blender shut down by leaving it undisturbed for 90 seconds. Pat the outside of the wet port dry with a lint-free towel; do not push anything into the port.
- Leave the Motor Base, Blade, and Lid upright with the Flip-Top Lid open in a dry, well-ventilated place. Allow the USB-C port to air-dry completely before connecting the charger.
- Do not use a hair dryer, clothes dryer, oven or microwave to speed up drying. Keep water away from the USB-C port during later cleaning.
- If moisture entered the motor housing, or the USB-C connection is damaged or dirty inside, keep the charger disconnected.
Was the whole Motor Base, Blade, and Lid rinsed?
- The NutriBullet Flip Stainless allows a controlled rinse of only the blade area or drinking spout. NEVER submerge the entire Motor Base, Blade, and Lid in water. The whole motor assembly must never be rinsed.
- When cleaning the permitted areas, cover the USB-C port with a thumb or finger and keep the housing out of the water flow.
- If the entire assembly was immersed, do not assume the inside is safe because the outside has dried.
Is the USB-C port dirty or damaged?
- The NutriBullet Flip Stainless guide says not to charge through a wet, damaged or dirty USB-C port.
- Look at the opening without inserting cleaning tools. If dirt remains inside or the connector is damaged, leave charging stopped for support assessment; do not use the cable to scrape the port clean.
NutriBullet Flex Portable / Flex Portable McLaren
Keep the NutriBullet Flex Portable / Flex Portable McLaren charger disconnected, pat the outside of the wet charging connection dry and let the port air-dry fully before charging.
- Keep the NutriBullet Flex Portable / Flex Portable McLaren off and do not connect the charger while the blender, USB-C port or cable is wet.
- Disconnect any external power only if it is safe with dry hands. Pat moisture from the outside of the charging connection using a lint-free towel; do not insert anything into the port.
- Let the port air-dry fully before charging. Wipe the Motor Base gently with a clean cloth. Do not use a hair dryer, clothes dryer, oven or microwave for drying.
- During later cleaning, protect the hidden USB-C connection with its Silicone Charge Port Cover and wipe the Motor Base rather than rinsing it.
- If liquid has entered the housing, or the cable, charger or Motor Base is damaged, keep the blender out of use.
Was the Silicone Charge Port Cover open during cleaning?
- The NutriBullet Flex Portable / Flex Portable McLaren USB-C port is on the back of the Motor Base under its silicone cover.
- The cover protects against liquid ingress during cleaning. Use a damp cloth for ingredient contact on the base, with the cover in place, and wash the removable Cup, Blade Block and Sip Lid separately.
- After any water contact, the port must dry fully before a charger is inserted; closing the cover does not make a wet connection ready to charge.
Is the blender being handled or charged in a wet place?
- The NutriBullet Flex Portable / Flex Portable McLaren guide prohibits charging or handling the blender when wet, in a place that could get wet, or with wet hands.
- Keep the charger disconnected until the device, connection and surroundings are dry. NEVER submerge the motor base in water. Do not rinse the Motor Base to remove remaining food.
NutriBullet GO
Keep the wet NutriBullet GO off with its USB cable disconnected and clean and dry exterior spills; if water has entered the charging slot or Motor Base, keep the charger disconnected pending support advice.
- Keep the NutriBullet GO switched off and its USB cable disconnected while it is wet.
- Clean and dry any spill on the outside of the blender and the work surface beneath it. NEVER submerge the motor base in water. Do not immerse the cable, or run the base directly under water.
- Inspect the visible cable and housing for damage without opening the appliance. A damaged cable or a blender that has been dropped, damaged or is malfunctioning needs support assessment.
- If moisture has entered the charging slot or Motor Base, do not reconnect the charger or attempt a test blend.
Is the moisture on the outside, or has it entered the charging slot?
- The NutriBullet GO guide says not to operate when wet and to clean and dry significant spills before further use.
- Keep cleaning to the accessible outer surfaces. Do not insert a tool into the charging slot or take the Motor Base apart to remove water.
- For water inside the charging slot or housing, keep the USB cable disconnected until support has assessed the situation.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Portable Blender / Portable Blender McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flip Stainless user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flex Portable / Flex Portable McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet GO user guide (PDF)