Release the juicer's locking handle or arms, or turn its locking cover anticlockwise, after switching off, unplugging, waiting for all movement to stop and cooling where required, then lift off the unlocked parts in the model's removal order. If the attachment still will not release normally, leave it in place.
NutriBullet Juicer 800W
Release the Locking Handle by pulling it backwards out of the Basin Cover ears and lowering it after switching off, unplugging and waiting for the Sieve to stop, then lift the Pulp Basin straight up with its Cover and Sieve still inside.
- Turn the juicer OFF, unplug it and wait for the motor and Sieve to stop completely.
- Remove the Juice Pitcher from beneath the spout. Close the juice spout with its No-Drip Spout cover.
- Pull the Locking Handle backwards out of the ears on each side of the Basin Cover, then lower the handle.
- Lift the Pulp Basin straight up from the Motor Base with the Basin Cover and Sieve still inside, and take it to the sink.
- Lift the Food Pusher out, lift the Basin Cover vertically off, then gently lift the Sieve vertically from the Pulp Basin, holding its rim and keeping clear of the sharp teeth.
- Empty the Pulp Basin and remove pulp from the inside of the cover with the flat end of the Cleaning Brush. If a part does not lift normally, stop that removal attempt and check the causes below.
Is the Locking Handle still holding the Basin Cover?
- Check both sides of the Basin Cover: the Locking Handle must be clear of both ears before the cover and basin can come away.
- Use the handle-release sequence above instead of twisting the Basin Cover or pulling the Sieve while the basin is still on the Motor Base.
- For refitting, place the basin with its spout aligned to the dimpled side of the base, align the Sieve to the drive coupling and press until it clicks. Fit the cover with its ears aligned to the basin ears, then lock the handle into place.
- The basin should sit securely and the handle should hold both sides of the cover; if either cannot seat normally, check for residue or damage before reconnecting power.
Is food wedged in the Feed Chute?
- If the juicer is running normally and food simply stops descending, use only the supplied Food Pusher with gentle pressure; keep hands and utensils out of the chute.
- If the pusher does not move the food, switch OFF, unplug and wait for the Sieve to stop, then disassemble in the order above to remove the remaining food.
- Restart only after the parts are clean and refitted. Feed pieces gradually and wait for each piece to move into the Sieve before adding more; repeated jamming needs the load checks below.
Are the pieces too large, the chute overloaded or the ingredients unsuitable?
- After switching off and taking the juicer apart, check for large pieces, stone-fruit pits, thick rind or too much produce packed into the chute.
- Cut produce small enough to fit easily, remove citrus rind and large pits, and use fresh rather than frozen fruit or vegetables.
- Reassemble, start the motor before feeding produce, and add food at a pace the juicer can process without hard pressure. If the motor stopped during the jam, leave it unplugged for at least 15 minutes before attempting another run.
Has pulp dried onto the Sieve or blocked its holes?
- When the Sieve is removed, use the Cleaning Brush under running water to clear pulp from its mesh; keep your fingers away from the sharp teeth on its flat disc.
- If dry pulp remains, soak the detached Sieve in hot water for 30 minutes before brushing again. Hand-wash the cover and basin in warm, soapy water; keep the Motor Base out of the sink.
- The holes should be clear of pulp before refitting the Sieve until it clicks into place. If the mesh remains damaged or distorted after cleaning, replace the Sieve instead of trying to reshape it. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is a part warped, cracked, worn or from a different model?
- Inspect the Sieve for torn, crinkled or deformed mesh, and check the basin, cover and their locking points for damage. A damaged Sieve must not be used.
- Replace any damaged detachable part with the correct genuine part for the product code on the juicer. Do not use a dishwasher sterilise cycle, which may deform removable parts.
- If an intact part still refuses to release after the correct unlock and removal order, leave the juicer unplugged and request assistance rather than attempting repairs.
NutriBullet Cold Press Slow Juicer
Turn the Juice Bowl Cover anticlockwise to unlock and lift it off after switching off, unplugging, complete cooling and waiting for all parts to stop, then remove the Auger and lift the Juice Bowl off the Motor Base.
- Switch the power to OFF, unplug the juicer and let it cool completely. Wait for the motor and all parts of the grinding assembly to stop.
- Remove the Juice Container, close the juice spout with its spout cover, and remove the Pulp Container.
- Twist the Juice Bowl Cover anticlockwise to unlock it, then lift it off.
- Remove the Auger from the bowl, then lift the Juice Bowl off the Motor Base. Lift the Rotating Bowl Brush and Juicing Screen out together and slide the brush downwards to separate it from the screen.
- Remove the Food Pusher from the feed chute. If the lid or auger resists, leave the parts in place and use the matching food-jam or difficult-disassembly check below.
Did the juicer finish running but the parts are difficult to separate?
- If the fully assembled, intact juicer still runs, trapped food in the Auger and Juicing Screen may be making disassembly difficult. After finishing a batch, let it process the remaining food for about 30 seconds without adding more food.
- The guide also suggests pouring some water into the feed chute after juicing to help clear the remaining food. This is a finishing step while food remains to be processed, not a reason to run an empty juicer.
- Now switch OFF, unplug, cool completely and use the removal order above. If the parts still will not separate, stop trying and ask for assistance.
Has the juicer jammed and stopped operating?
- For a food jam, first make sure the intact juicer is fully reassembled with its lid locked and both containers in place. Set the power switch to OFF, wait for the Auger to stop completely, and reconnect power if the juicer was unplugged; press the RESET switch on the bottom of the Motor Base.
- After confirming the Auger is completely still, press and hold the power switch at REV for a few seconds. Return the switch to OFF and wait for the Auger to stop completely before switching to ON. Always pass through OFF and wait for a full stop between forward and reverse operation; keep the lid locked and hands out of the feed chute.
- If reverse does not clear the jam, switch OFF, unplug and wait for everything to stop and cool. Remove the food by disassembling the juicer, then clean and reassemble before trying again.
- If the juicer remains jammed or any part cannot be released normally, leave it unplugged.
Is food lodged in the feed chute or packed in too tightly?
- Use only the Food Pusher to move food down the chute while the assembled juicer is operating normally. Do not use fingers, utensils or hard pressure.
- If the food does not move, stop and follow the jam or disassembly sequence instead of packing more produce on top.
- Before refilling, cut pieces small enough to pass easily; slice foods with harder fibres and cut long celery or kale stems into roughly 10 cm pieces. Roll leafy vegetables and alternate soft produce with firmer produce.
- Wait until the previous pieces have moved through before adding the next pieces. If repeated blockages continue with correctly prepared food, stop and inspect the Auger and Juicing Screen.
Have hard pits, frozen produce or foods with little juice entered the auger?
- After switching OFF and removing the parts, check for pits, hard fruit cores, frozen pieces, or low-juice foods such as banana, avocado and coconut.
- Remove stones and hard cores, thaw frozen produce before juicing, and avoid hard fruits or thick vegetables rich in fibre and starch that the guide excludes.
- Refit only undamaged parts and restart with suitable prepared produce. If the Auger is damaged or still binds, do not run it again.
Has pulp dried onto the screen or blocked the pulp spout?
- Wash the detached parts in warm, soapy water. Use the small Cleaning Brush under running water on the Juicing Screen; wash the Auger by hand with a soft cloth rather than in a dishwasher.
- For the pulp spout, pull out the pulp plug and use the narrow end of the Cleaning Brush to remove trapped pulp, then run water through the bowl and spout.
- If pulp has dried hard onto a removable part, soak that detached part in hot water for 30 minutes to soften it. Keep the Motor Base dry apart from a damp-cloth wipe and avoid metal scourers.
- Before reassembly, return the pulp plug to its correct position in the pulp spout and let the cleaned parts dry thoroughly. The mesh and spout should be clear; do not continue if a damaged part still binds.
Are the screen, auger or lid being refitted out of position?
- With power disconnected, seat the Juice Bowl on the Motor Base. Fit the Juicing Screen into the Rotating Bowl Brush, then put both into the bowl; turn the assembly slightly if needed to seat it.
- Put the Auger into the screen on the centre axis, turning and pressing its head until it sits securely.
- Place the cover with its unlocked symbol aligned to the bowl arrow, then turn clockwise until the locked symbol aligns with the bowl’s triangle. To remove it, turn anticlockwise before lifting.
- If the parts will not seat in that order, lift them back out and check for trapped food or damage instead of using the lid to force the Auger down.
Is the Auger or another removable part damaged?
- Inspect the Auger and other separated parts after clearing food. Do not use a damaged Auger or attachments that are not recommended for the NutriBullet Cold Press Slow Juicer.
- Replace a damaged detachable part with the correct genuine replacement before reassembly. If a damaged piece remains trapped, leave it in place and request removal assistance.
- If the machine stopped because it overheated rather than because food was physically jammed, unplug it and allow at least 15 minutes to cool before another attempt.
NutriBullet Juicer Pro 1000W
Release the Locking Handle by pulling it backwards out of the Basin Cover ears and lowering it after switching off, unplugging and waiting for the Sieve to stop, then lift the Pulp Basin straight up with its Cover and Sieve still inside.
- Turn the juicer OFF, unplug it and wait for the motor and Sieve to stop completely.
- Remove the Juice Pitcher from beneath the spout. Close the juice spout with the No-Drip Spout cover.
- Pull the Locking Handle backwards out of the ears on each side of the Basin Cover, then lower the handle.
- Lift the Pulp Basin straight up from the Motor Base with the Basin Cover and Sieve still inside, and take it to the sink.
- Lift the Food Pusher out, lift the Basin Cover vertically off, then gently lift the Sieve vertically from the Pulp Basin, holding its rim and keeping clear of the sharp teeth.
- Empty the Pulp Basin and remove pulp from the inside of the cover with the flat end of the Cleaning Brush. If a part does not lift normally, stop that removal attempt and check the causes below.
Is the Locking Handle still holding the Basin Cover?
- Check both sides of the Basin Cover: the Locking Handle must be clear of both ears before the cover and basin can come away.
- Use the handle-release sequence above instead of twisting the Basin Cover or pulling the Sieve while the basin is still on the Motor Base.
- For refitting, place the basin with its spout aligned to the dimpled side of the base, align the Sieve to the drive coupling and press until it clicks. Fit the cover with its ears aligned to the basin ears, then lock the handle into place.
- The basin should sit securely and the handle should hold both sides of the cover; if either cannot seat normally, check for residue or damage before reconnecting power.
Is food wedged in the Feed Chute?
- If the juicer is running normally and food simply stops descending, use only the supplied Food Pusher with gentle pressure; keep hands and utensils out of the chute.
- If the pusher does not move the food, switch OFF, unplug and wait for the Sieve to stop, then disassemble in the order above to remove the remaining food.
- Restart only after the parts are clean and refitted. Feed pieces gradually and wait for each piece to move into the Sieve before adding more; repeated jamming needs the load checks below.
Is the narrow inner Food Pusher locked inside the wide pusher?
- Remove the complete Food Pusher from the chute after the motor stops. Grip the outer top edge with one hand and the bottom with the other.
- Twist the top clockwise to unlock and remove the narrow inner pusher. Leave the outer part in the chute for narrow produce, or use the full pusher for the wider chute.
- If food is caught between the two pusher sections, hand-wash the released parts with warm, soapy water and rinse them; replace a damaged pusher rather than forcing its locking parts. Buy a replacement food pusher (New Zealand).
Are the pieces too large, the chute overloaded or the ingredients unsuitable?
- After switching off and taking the juicer apart, check for large pieces, stone-fruit pits, thick rind or too much produce packed into the chute.
- Cut produce small enough to fit easily, remove citrus rind and large pits, and use fresh rather than frozen fruit or vegetables. Do not juice thicker foods with little juice, such as banana or avocado.
- Reassemble, start the motor before feeding produce, and add food at a pace the juicer can process without hard pressure. If the motor stopped during the jam, leave it unplugged for at least 15 minutes before attempting another run.
Has pulp dried onto the Sieve or blocked its holes?
- When the Sieve is removed, use the Cleaning Brush under running water to clear pulp from its mesh; keep your fingers away from the sharp teeth on its flat disc.
- If dry pulp remains, soak the detached Sieve in hot water for 30 minutes before brushing again. Hand-wash the cover and basin in warm, soapy water; keep the Motor Base out of the sink.
- The holes should be clear of pulp before refitting the Sieve until it clicks into place. If the mesh remains damaged or distorted after cleaning, replace the Sieve instead of trying to reshape it. Buy a replacement sieve/screen (Australia) or sieve/screen (New Zealand).
Is a part warped, cracked, worn or from a different model?
- Inspect the Sieve for torn, crinkled or deformed mesh, and check the basin, cover and their locking points for damage. A damaged Sieve must not be used.
- Replace any damaged detachable part with the correct genuine part for the product code on the juicer. Do not use a dishwasher sterilise cycle, which may deform removable parts.
- If an intact part still refuses to release after the correct unlock and removal order, leave the juicer unplugged and request assistance rather than attempting repairs.
NutriBullet Cold Press Batch Juicer
Unlock the Hopper by opening its Lid and turning its handle anticlockwise until the arrows no longer align after switching off, unplugging and waiting for the Auger to stop, then lift off the Hopper, pull the Auger straight up and lift off the Juicing Bowl.
- Turn the Dial to OFF, unplug the juicer and wait for the Auger and motor to stop completely.
- Open the Lid, grasp the Hopper handle and turn the Hopper anticlockwise until its arrows are no longer aligned. Lift the Hopper off.
- Pull the Auger straight up from the Juicing Bowl, then lift the bowl up and off the Motor Base.
- Empty the Hopper and Juicing Bowl before cleaning. If a part will not release in this order, keep the juicer switched off while you check the cause below.
Is the Lid closed or the Hopper still locked?
- Check that the Lid is open before attempting to turn the Hopper. The Hopper has a twist lock and is not removed by pulling against that lock.
- Use the anticlockwise unlock action above before lifting. If it does not turn normally, inspect the contents and use the food-jam check; do not use the handle to wrench the connection.
- For refitting, seat the bowl with its spouts aligned to the Motor Base notches, press the Auger fully down, and with the Lid open twist the Hopper clockwise until the orange dot is hidden. Close the Lid only after the Hopper is fitted.
Is the Auger not fully seated under the Hopper?
- If the Hopper is hard to fit or its Lid will not close after a cleaning attempt, unplug the juicer and remove the Hopper again.
- Place the Auger in the centre of the bowl and press down until it touches the bottom and locks into position. An incorrectly positioned Auger prevents the Hopper from closing.
- Refit the Hopper and close the Lid without forcing it. If the Auger cannot seat, check underneath it for food or damage before another attempt.
Are ingredients stuck around the Auger?
- For a food jam with no damaged parts, keep the Dial at OFF while reassembling the Auger, Hopper and collecting cups; close the Lid, then reconnect the power. Turn the Dial left to REVERSE to briefly move the Auger backwards and release the ingredients.
- If food remains caught, return the Dial to OFF, unplug and wait for the motor to stop before removing the Hopper and Auger with the steps above.
- Use the supplied 2-in-1 Pusher and Scraper Tool for food in the Hopper; never put your hand, fingers or another utensil into an attached Hopper.
- Clean the released parts and reassemble. If reverse and cleaning do not clear the jam, keep the juicer unplugged and request assistance.
Is the Hopper overloaded or filled with unsuitable food?
- Check for produce packed tightly into the Hopper, pieces that do not fit easily, hard pits, frozen ingredients or low-water foods such as banana, avocado, coconut or rhubarb.
- After disassembly, remove unsuitable ingredients. Cut pieces to fit without hard pushing, peel as needed and remove citrus rind and large stone-fruit pits before reloading.
- Feed the prepared food without overloading or excessive pressure. If the motor stopped from overheating, unplug the juicer and let it cool for at least 15 minutes before trying again.
Has dried pulp built up in the Auger, Hopper or bowl?
- Rinse the emptied removable parts and use the Cleaning Brush to scrub the Auger under running water. Hand-wash the Hopper and Juicing Bowl in warm, soapy water.
- Clean under the Juicing Bowl, including the Silicone Cover, spouts and Spout Cover. Push the Silicone Cover firmly back until it sits flush after washing.
- Use a damp cloth only on the Motor Base and avoid metal scourers or abrasive pads. Refit the clean Auger and Hopper using the alignment steps above; if a connection still resists, inspect it for deformation.
Is a removable part bent, cracked or heat-deformed?
- Inspect the Auger before each use and check the Hopper and bowl for cracks or deformation. Do not use a bent, cracked or otherwise damaged part.
- Stop using and replace the affected detachable part with the correct genuine replacement. Do not use boiling water, steam or a dishwasher sterilise cycle to try to release a stuck connection.
- If the damaged part cannot be removed normally, leave the juicer off and ask for assistance rather than attempting to repair it.
Magic Bullet Mini Juicer
Release both Locking Arms by pushing up from their bottoms after switching off, unplugging and waiting for the Sieve to stop, then lower the arms, pull the Pulp Bin away at an angle, lift off the Juice Bowl Cover and lift the Juice Bowl with its Sieve still inside.
- Switch the Magic Bullet Mini Juicer OFF, unplug it and wait for the motor and Sieve to stop completely.
- Tilt the Juice Cup slightly forward to separate its Lid opening from the Spout, then slide it out. Turn the Silicone Spout Cap upwards.
- Push up from the bottom of each Locking Arm to unlock it, then let both arms lower slowly away from the juicer.
- Grip the bottom of the Pulp Bin and pull it away at an angle until it snaps free; keep it angled as you slide it away from the Juice Bowl Cover.
- Lift off the Juice Bowl Cover. Lift the Juice Bowl from underneath, leaving the Sieve inside, then remove the Food Pusher and take the bowl and cover to the sink.
- Gently lift the Sieve vertically out by its top edges, avoiding the sharp teeth, then empty the remaining pulp. If something does not release normally, stop and use the matching check below.
Are one or both Locking Arms still clamped to the cover?
- Check both sides of the Motor Base; releasing only one arm leaves the Juice Bowl Cover clamped on the other side.
- With the Sieve completely stopped, push up at the bottom of the second Locking Arm and let it lower before lifting the cover.
- For refitting, seat the keyed Juice Bowl with its open side at the rear, align and click the Sieve onto its coupling, then place the cover with the Feed Chute above the Sieve. Raise each arm over the cover edge and snap its lower part down.
- Both arms should stand vertically and lock securely. If either cannot latch or release normally, check the cover alignment and replace damaged parts rather than forcing the arm.
Is the Pulp Bin still hooked under the rear of the cover?
- Check whether the top of the Pulp Bin is still tucked under the back edge of the Juice Bowl Cover.
- Use the angled release described above, empty the bin and wash it before reattaching. Do not allow the bin to overfill, as that can disrupt operation.
- To refit, tilt the Pulp Bin so the back of the cover slides into its top, then gently push its base until it snaps into place. If it will not seat, recheck the angle and clear pulp from the connection.
Is the Juice Cup caught around the Silicone Spout Cap?
- Do not pull the Juice Cup straight against the Spout. Check whether the Spout Cap is still slightly inside the hole in the Juice Cup Lid.
- After the Sieve stops, tip the cup forward a little to clear the Spout and slide it away. Turn the Spout Cap up to catch drips.
- When refitting, open the lid latch and angle the cup so its opening slides beneath the downward-facing Spout Cap, then sit the cup level. Stop if the Lid or Spout Cap is damaged.
Has food jammed the Feed Chute?
- If food stops moving while the assembled juicer runs normally, guide it with the supplied Food Pusher only, without excessive force.
- If it remains lodged, turn OFF, unplug and wait for the Sieve to stop; disassemble to remove the remaining food. Cut oversized pieces smaller, remove citrus rind and stone-fruit pits, and do not use frozen produce or low-juice foods such as banana or avocado.
- Reassemble and start the motor before adding food gradually. Wait for food to pass down the chute before adding more; if the motor overheated, allow 15 minutes unplugged before continuing.
Is dried pulp clogging the Sieve?
- Once the Sieve is out, brush it under running water with the supplied Cleaning Brush, starting outside and then cleaning inside; avoid its sharp teeth.
- If pulp has dried into the holes, soak the detached Sieve in hot water for 30 minutes before brushing to loosen the particles. Hand-wash the bowl, cover and pusher with warm, soapy water.
- Check that the mesh is clear before refitting the Sieve until it clicks onto its coupling. Use a damp cloth on the Motor Base. Persistent binding after cleaning needs assistance.
Is the Sieve, cover or another attachment damaged?
- Inspect the Sieve and protecting cover for damage or visible cracks, and check the Locking Arms and other removable parts for broken areas.
- Replace a damaged detachable part with the correct genuine replacement. Avoid a dishwasher heat-sanitation cycle, which can damage the parts.
- If the problem remains after proper disassembly, cleaning and refitting, stop using the juicer and ask for help; do not service the Motor Base yourself.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Juicer 800W user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Cold Press Slow Juicer user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Juicer Pro 1000W user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Cold Press Batch Juicer user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Mini Juicer user guide (PDF)