Release a latched lid by flipping its latch down and pressing its button, or open a drinking lid slowly to vent pressure before twisting off the top assembly, after shutdown, charger disconnection and any required cooling. If the attachment still will not release normally, leave it in place.
NutriBullet Portable Blender / Portable Blender McLaren
Lower the Lid latch and press its button, then slowly open the spout away from your body, empty the Cup and twist off the Lid after shutdown, charger disconnection and complete cooling (at least 30 minutes for a warm Cup); the available instructions give no Cup-to-base release direction, so leave that connection assembled if stuck.
- Press the Power button to stop a running blend, wait until the blades are still, turn the blender off and disconnect its charger.
- If the Cup is warm or hot, leave it untouched for at least 30 minutes; wait longer if it is still warm. Do not separate the Cup from the Motor Base or blend again while it cools.
- When the Cup is cool, flip the locking latch down and press the button on the Lid to uncover the drinking spout. Open slowly, pointing the opening away from your face and body, then pour the contents into another container.
- Twist off the Lid for washing. If the Cup will not come away from the Motor Base, leave that connection assembled and use the checks below; do not dismantle the blade assembly.
Is the Cup warm after blending?
- Check whether the ingredients were warmer than 21°C or the blender ran continuously for more than one minute. Either can build heat and pressure in the Cup.
- Use the cooling and spout-opening sequence above before attempting to empty or remove parts. The Cup must be cool to the touch before opening; if it remains warm, allow more time.
- For the next blend, use only room-temperature, refrigerated or frozen ingredients at 21°C or cooler and keep continuous blending to no more than one minute.
Did you blend fizzy ingredients or leave food sealed inside?
- Check for carbonated drinks or effervescent ingredients such as baking powder, baking soda or yeast, and whether the mixture has been left sealed for a prolonged time.
- Keep the Cup attached to the Motor Base while releasing pressure through the drinking spout after any required cooling. Open the Lid cautiously away from your body, then empty it.
- Do not blend the mixture again to try to loosen a connection. If the Lid cannot be opened carefully, stop the removal attempt.
Is the drinking-spout latch still locked?
- Look at the locking latch on top of the Lid. An upright latch is the locked position.
- With the motor stopped, flip the latch down before pressing the release button. The spout cover should open; the entire Lid can then be twisted off for cleaning after emptying.
- If the button or latch is damaged or refuses to move normally, stop using that Lid and replace the damaged part with the correct genuine replacement.
Are ingredients blocking the blade rather than the Cup connection?
- A flashing red light ring can accompany a blocked blade. Look for ingredients above MAX, too much ice, or too little liquid; also check that the dots on the Cup and Motor Base align.
- With the blender off, add sufficient liquid through the Lid opening without exceeding MAX, reseal the Lid and try another blend. If needed, stop blending and shake or turn the closed blender upside down to move the blockage.
- For a blockage that remains, switch off, disconnect the charger and wait for the blade to stop; use a utensil to remove the obstruction as directed in the guide, keeping fingers clear of the blade.
- Refit the Lid and align the Cup and Motor Base before trying again. If the blade still will not turn, stop using the blender instead of trying to remove its blade assembly.
Is food residue around the Lid or blade area?
- After emptying and separating the parts that release normally, hand-wash the Cup and Lid in warm, soapy water and rinse them clean.
- Gently rinse only the blade area and wipe it with a damp sponge or cloth, without touching the blades. Do not hold the base under running water.
- Refit the Cup with its alignment dot matched to the Motor Base and attach the Lid. If a connection still sticks after accessible residue has been removed, leave it assembled for support to assess.
Is a Cup, Lid or blade damaged or the wrong replacement?
- Inspect the Cup for cracks or cloudiness and the Lid and blade for wear or damage. Check that replacement attachments are made specifically for the NutriBullet Portable Blender.
- Stop using a damaged detachable part and replace it with the correct genuine part; do not force an unsuitable part into position.
- If the blade is bent or damaged, stop using the blender and ask for blade-replacement assistance before attempting to remove the blade.
NutriBullet Flip Stainless
Release pressure by slowly opening the Flip-Top Lid away from your face and body after disconnecting the charger, waiting 90 seconds for complete shutdown and checking that the blades have stopped, then twist the Motor Base, Blade and Lid off the upright Blending Cup together.
- Press the Power button to stop blending, disconnect the charging cable and leave the NutriBullet Flip Stainless NBPB07350AK undisturbed for 90 seconds so it shuts down completely; check that the blades have stopped.
- Place the Blending Cup upright on a clean, dry, level surface with the Motor Base, Blade, and Lid at the top.
- Slowly open the Flip-Top Lid with the drinking-spout opening pointed away from your face and body to release pressure. Keep clear of escaping gas or contents.
- Twist the Motor Base, Blade, and Lid off the Blending Cup as one assembly. Once removed, clean and dry it and fit its Blade Cover before storing; twist the To-Go Lid onto the Cup if you want to carry the drink.
Was the mixture warm, fizzy, over-blended or left sealed?
- Check for warm ingredients, a carbonated drink, effervescent supplements, more than one minute of consecutive blending, or food left sealed for a long time; each can build pressure.
- Do not try to unscrew the whole Motor Base, Blade, and Lid while it is still pressurised. After the motor is fully stopped, cautiously open the Flip-Top Lid away from your body to vent through the drinking spout.
- If the spout cover will not open carefully, stop trying to separate the assembly. For future blends, use ingredients at 21°C or cooler, no fizzy ingredients, and no more than one minute of consecutive blending.
Are the blades blocked by too much food, ice or too little liquid?
- A flashing yellow light can mean blocked blades. With the blender shut down and the top assembly removed, carefully dislodge food caught in the blade without touching its sharp edges.
- Reduce ingredients to below MAX, add sufficient liquid to meet the Cup markings, and keep ice to no more than 25% of the Cup volume. Remove stone-fruit pits before blending.
- Twist the Motor Base, Blade, and Lid back on and snap the Flip-Top Lid closed. Start the cycle with the motor at the top, then invert the blender after the blade starts turning so ingredients meet a moving blade.
- If it stalls again, stop and clear the blockage with the blender shut down rather than forcing its parts apart.
Is the Motor Base, Blade, and Lid incorrectly fitted?
- With the charger disconnected and the motor fully stopped, check that the correct Flip Blending Cup and its Motor Base, Blade, and Lid are used together.
- Twist the assembly onto the Cup securely and close the Flip-Top Lid. When you wake the blender, a fully white light ring confirms correct installation; flashing yellow means the fit or blade blockage still needs checking.
- If the assembly cannot be fitted or released normally, stop the attempt and check for damage instead of forcing the connection.
Is dried food obstructing the blade or drinking spout?
- After opening the cool Cup and removing the top assembly, wash the Cup with soap and water. Use the supplied Cleaning Brush around the blades, sip hole and vent hole to remove food.
- For the blade area, point the blade downward at an angle and carefully clean and rinse only that area, covering the USB-C port with a thumb or finger. For the drinking spout, point the blade up and use a gentle flow of warm water, still protecting the USB-C port.
- Wipe and dry the assembly and charging port with a clean cloth, then stand the motor upright with the Flip-Top Lid open. Reattach only after cleaning. NEVER submerge the entire Motor Base, Blade, and Lid in water. Do not rinse the complete powered assembly.
- If cleaning the accessible parts does not restore normal movement, stop using the affected part and ask for help with the remaining jam.
Is a red light being mistaken for a mechanical jam?
- A flashing red light can indicate overheating and automatic lockout rather than a physically stuck attachment.
- Discontinue use and allow the blender to cool. If it remains locked after 10 minutes, see our warranty article for assistance.
- Do not try to open the motor housing or remove the blade from its powered assembly to clear a lockout.
Is the blade, Cup or top assembly worn or damaged?
- Inspect the removable Cup and the Motor Base, Blade, and Lid for wear, cracks or a bent blade. Use only attachments made for the NutriBullet Flip.
- Replace a damaged detachable Cup or To-Go Lid with the correct genuine part before using it again.
- If the powered top assembly or its blade is damaged, stop using the blender and request replacement assistance; do not try to repair or separate the blade mechanism yourself.
NutriBullet Flex Portable / Flex Portable McLaren
Gently twist the emptied Cup off the Motor Base after shutdown, charger disconnection and cautious pressure release once completely cool (at least 30 minutes for a warm Cup), then close the Sip Cap and invert the Cup to unscrew the Blade Block clockwise, or unscrew the Sip Lid anticlockwise with its cap closed.
- Stop the cycle with the Power button, turn the blender off, unplug the charger and wait until every blade has stopped.
- If the Cup feels warm, leave it alone for at least 30 minutes and longer if needed; do not blend again while it cools. Once cool, slowly open the Sip Lid with Carry Loop away from your face and body and pour the contents into another container.
- Grip the Motor Base and Cup, then gently twist the Cup off the Motor Base. Do not press downward or grip the Sip Lid while detaching the Cup.
- Close the Sip Cap and stand the vessel upside down on the flat surface of the Sip Lid with Carry Loop. Twist the Blade Block clockwise to remove it from the Cup, keeping clear of the blades.
- To remove the Sip Lid with Carry Loop, keep its Sip Cap closed and twist the Lid anticlockwise.
Are you turning the Blade Block the wrong way or pushing down?
- Check which connection is resisting: the Cup-to-Motor-Base lock, the Blade Block at the bottom of the Cup, or the Sip Lid at the top.
- Use the separate removal directions above; the Blade Block and Sip Lid do not unscrew in the same direction. Hold the Cup and Motor Base for the motor connection, without downward pressure.
- For reassembly, make sure the Blade Block is completely dry, insert it blades-first through the bottom opening and twist steadily to the built-in soft-stop. Some friction is normal at this seal; do not force it past the stop.
- Place the Blade Block and Cup on the Motor Base and gently twist into place. If it does not lock normally, remove and inspect the parts before trying again.
Is pressure holding a warm or sealed Cup?
- Warm ingredients, fizzy ingredients, prolonged blending and food left sealed can build pressure. A warm Cup must not be pulled away from the Motor Base.
- Follow the cooling and cautious Sip Lid opening sequence above, then empty the Cup before removing the Blade Block. Keep the opening aimed away from people.
- If the Cup is still warm after 30 minutes, continue waiting; if the cool Lid still will not open without force, stop.
Are ingredients jammed around the blade?
- Stop blending, turn the blender off and unplug the charger. Wait for the blades to stop and follow the cooling steps above if the Cup feels warm. Check for overfilling, too much ice or insufficient liquid; add enough liquid while staying below MAX, close the Sip Lid securely and try blending again.
- If the blade remains obstructed, stop the cycle and turn the blender off. Wait for the blades to stop and let a warm Cup cool before detaching it from the Motor Base; shake or invert the sealed Cup to loosen the food.
- If necessary, keep the charger unplugged, remove the Motor Base, stand the vessel on its closed Sip Lid and detach the Blade Block. Carefully remove the blockage from the separated parts, avoiding the sharp edges; never put a hand or utensil inside the Cup to clear an obstruction.
- Reassemble the dry Blade Block and Cup, attach them to the Motor Base and test with suitable ingredients below MAX. A blockage that returns needs assistance rather than repeated forcing.
Is the Carry Loop covering the release button or the Sip Cap locked open?
- To open the Sip Spout, flip the Carry Loop away from the Sip Lid Cap, then press the release button.
- If the Sip Cap is locked in its fully open position, gently press it up and away from the Cup to release that lock.
- For removing the complete Sip Lid, first close the Sip Cap, then hold the Carry Loop and Sip Cap area with the nutribullet logo against your palm and pinch the hinge area for grip. Turn the Lid anticlockwise.
- On refitting, the Sip Cap should click when closed and its seal should engage; replace the Lid if its latch or seal is damaged.
Is food or a displaced Lid gasket obstructing the fit?
- After disassembly, hand-wash the Blade Block, Sip Lid with Carry Loop and Blending Cup in warm, soapy water, then rinse. Handle the Blade Block without touching its cutting edges.
- If the Sip Lid gasket moved during washing or drying, remove excess moisture from the gasket area and gently guide the gasket back into position.
- Wipe food from the Motor Base using a damp cloth and dry it. Do not run the Motor Base under water.
- Refit the fully dry Blade Block and Lid and check they seat normally. If the gasket is damaged or the connection still binds, stop using the affected part and obtain the correct replacement or assistance.
Is a part cracked, worn or unsuitable for the Flex?
- Inspect the Cup for cracks or cloudiness and the detachable Blade Block and Sip Lid for wear or damage.
- Use genuine attachments specifically designed for the NutriBullet Flex Portable. Stop using a damaged detachable part and replace it; do not make a different model’s part fit by forcing it.
- If a damaged part cannot be released normally, leave the blender off and ask for help with removal.
NutriBullet GO
Remove the Motor Base by slowly twisting it anticlockwise with the Cup underneath and the opening pointed away from your body, once the light is out, all blades have stopped and the Cup is cool.
- Press the Power button once to stop blending. Wait for the light to go out and all blades to stop before separating anything.
- If the Cup feels warm, let it cool before attempting to detach the blade and Motor Base assembly.
- Turn the blender upside down so the Cup is below the Motor Base, then slowly twist the base anticlockwise to remove it from the Cup, with the opening pointed away from your body.
- When the Motor Base is removed, screw its Blade Cover on for storage so the sharp blade is not exposed.
Is the Cup warm or pressurised?
- Check whether hot ingredients, a carbonated drink, more than one minute of continuous blending, or food left sealed may have built pressure.
- Keep the blender off and let a warm Cup cool before slowly untwisting the base away from your body. Do not run another blend to loosen the thread.
- Use cool or room-temperature ingredients next time, avoid carbonated drinks, and release pressure before leaving any blended mixture in the vessel. If the cooled assembly remains stuck, stop the attempt and request help.
Have food or unsuitable ingredients stopped the blade?
- Ten red flashes indicate food blocking the blades. Switch off and wait for the blade to stop, then use the removal sequence above.
- Remove excess food until all remaining ingredients are below MAX. The NutriBullet GO is not designed for ice or frozen fruit or vegetables; remove those ingredients and any stone-fruit pits, rind or peel.
- Reattach the Cup securely and test with suitable cool ingredients. If the blade still stalls with the load corrected, stop using the blender and ask for assistance.
Is the Cup not properly locked to the base?
- Check that you have the correct NutriBullet GO Cup and that it seats evenly on the base without damage.
- With the Cup upright, lower the inverted base onto its rim and twist the base clockwise until firmly fastened. Press and hold Power for three seconds to wake the blender; flashing blue shows the Cup is secured.
- Flashing red and blue means the Cup is not fully locked. Turn the blender off before correcting the fit; if the connection binds instead of fastening normally, leave it off and inspect the parts.
Is dried food left on the Cup or blade?
- Once the parts are separated, hand-wash the Cup and lid with warm, soapy water and rinse clean.
- Gently rinse the blade area and carefully clean it with a damp sponge or cloth, avoiding the sharp blades. Do not put the base directly under running water.
- Reassemble the cleaned Cup and base using the normal clockwise fit. If accessible food has been removed but the connection still sticks, stop using it and request help.
Is the Cup or blade assembly damaged?
- Inspect the Cup and blade assembly for visible damage and check that the attachments are intended for the NutriBullet GO.
- Stop using a damaged detachable Cup or cover and replace it with the correct part. Do not try to remove the blade from the Motor Base or repair the blender yourself.
- If the powered assembly is damaged or a stuck part cannot be removed normally, take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
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The full steps for this model are in its user guide: NutriBullet Portable Blender / Portable Blender McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flip Stainless user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flex Portable / Flex Portable McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet GO user guide (PDF)