Replace the complete blade assembly if its fixed gasket is loose or missing; for another cooking or food-prep seal, have the affected part identified for the correct fitting or replacement.
Before handling detachable parts, switch off, unplug and wait for moving parts to stop; let heated parts cool.
Need help identifying a replacement?
Have the full model name or product code and a clear photo of the affected part ready for our team. Keep the part out of use until the correct replacement or refitting instructions are identified.
Has liquid entered the motor base or electrical body?
If liquid has entered the motor base or electrical body, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Triple Prep System
Arrange a replacement NutriBullet Triple Prep System Extractor Blade assembly if its gasket is loose, missing or damaged, and keep the affected blade out of use. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Is the blade gasket missing or damaged?
- Power off the NutriBullet Triple Prep System, unplug it and wait for the blades to stop. If the sealed cup feels hot or warm, leave it in place for at least 30 minutes and longer if still warm; do not handle or remove it until completely cool.
- Once the cup is cool, detach it from the motor base. Point it away from your face and body and use a towel to slowly untwist the blade, releasing any remaining pressure; then inspect the Extractor Blade gasket without touching the cutting edges.
- Stop using the affected blade if the gasket is absent, split or damaged. Arrange the correct replacement blade assembly through support before blending again.
Is residue covering the blade or gasket area?
- Detach the Extractor Blade from the cup only after the contents are cool and the motor is stopped.
- Use a small brush or sponge dampened in soapy water to remove residue from the Extractor Blade.
- Inspect the cleaned blade before reuse. If a seal is still displaced or damaged, leave the blade out of service and chat with us for the matching replacement.
Is the blade-to-cup connection loose instead of the gasket?
- Inspect the NutriBullet Triple Prep System cup for cracks, cloudiness or other damage and replace a damaged cup.
- With an intact gasket and undamaged cup, twist the Extractor Blade onto the cup until tightly sealed.
- If the parts will not join securely, stop using that attachment and have the model and replacement part checked. Use genuine parts intended for the NutriBullet Triple Prep System.
NutriBullet Immersion Blender 800W
Which attachment has the loose or missing piece?
- Switch the NutriBullet Immersion Blender 800W off, unplug it and wait until the blade or whisk has fully stopped.
- Detach the motor body from the blending arm, whisk or chopping bowl attachment; inspect the attachment for damage without touching a blade edge. NEVER submerge the main unit in water.
- The blending arm is one single part. If its structure is damaged, replace the attachment; send a photo of any loose ring and its location to support to identify the correct part. Buy a replacement blending arm (Australia) or blending arm (New Zealand).
Did the piece appear while cleaning an attachment?
- Clean the whisk holder, chopping bowl lid and blending arm with warm, soapy water; do not soak them or put them in the dishwasher.
- Wash the chopping bowl, whisk, blending cup and chopping blade in warm, soapy water or the dishwasher, then let the parts dry thoroughly.
- Check the separated parts again. Do not resume using an attachment while a ring is missing, a part is damaged or the correct assembly is uncertain.
NutriBullet EveryGrain Cooker
Is food residue around the Sealing Panel?
- Unplug the NutriBullet EveryGrain Cooker and let it cool completely before cleaning. NEVER submerge the main unit in water.
- Wipe the Sealing Panel and Condensation Collector with a damp cloth or sponge and warm, soapy water; do not use steel wool.
- Remove the Steam Vent plug, rinse it with warm water and wipe inside the Steam Vent with a damp cloth.
- Check that visible food residue has been removed. If the Sealing Panel or any ring is still loose, keep the cooker off and provide support with a photo; cleaning is not a repair for a displaced or damaged part.
Does the Cooker Lid fail to close and lock?
- With the lid components intact, lower the Cooker Lid fully.
- Listen for the click that shows the lid is closed and locked.
- If the lid will not latch or a loose part prevents closure, stop using the cooker and request the correct replacement; do not force the lid.
Does liquid escape even though no part looks loose?
- Check the grain and liquid quantities against the Measuring & Cook Time Guide on pages 14โ15 of the user guide.
- Use the listed ratio for the grain you are preparing; too much liquid can cause leakage during cooking.
- If leakage continues with the correct quantities, or a seal or panel is visibly displaced, keep the cooker out of use and have that part checked.
NutriBullet Limitless Food Processor
Is the loose piece from the Work Bowl, Lid or blade attachment?
- Power off and unplug the NutriBullet Limitless Food Processor; wait until the blade or disc has completely stopped before removing attachments.
- Hold the blade by its plastic grip, away from the cutting edge, and inspect the Work Bowl, Lid and attachment for damage.
- Replace a damaged part with a genuine matching component; for a loose ring, send support a photo of the ring and where it came from before fitting a replacement.
Is the Lid loose rather than a separate ring?
- Clean detachable parts with warm, soapy water; remove food residue after every use and avoid steel wool or the dishwasher heat/sanitise cycle.
- With all parts intact, lock the Work Bowl onto the Motor Base by turning its handle clockwise until it clicks.
- Lock the Work Bowl Lid so its markings line up with the handle. If the Lid will not lock, or the ring is still missing or displaced, keep the processor off and have the affected part checked.
NutriBullet Baby
Replace the complete NutriBullet Baby extractor blade if its fixed gasket is loose, missing, worn or torn; do not fit a separate replacement ring. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Has the extractor-blade gasket come loose, split or gone missing?
- Unplug the NutriBullet Baby, wait for moving parts to stop, and detach the Short Cup or Batchbowl and extractor blade from the Motor Base.
- Inspect the gasket without pulling it out; before use it must be completely seated in the blade.
- If it has come loose or been removed, stop using the blade assembly and replace it. Attempting to remove the gasket can permanently damage the blade and cause leakage. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Was the blade washed in a dishwasher or sterilised with heat?
- Keep the extractor blade out of the dishwasher; hot dishwasher water can damage the outer seal.
- Do not sterilise the extractor blade or plastic parts in boiling water or steam, which can warp or damage them.
- Hand-wash the blade with warm, soapy water and rinse, keeping clear of sharp edges. If the gasket is already loose or damaged, replace the blade before further use. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Is the blade loose on the Short Cup or Batchbowl?
- With the gasket fully seated and the parts undamaged, twist the extractor blade onto the Short Cup or Batchbowl until sealed.
- Check the connection before placing the assembly on the Motor Base; use the Batchbowl with its Lid firmly in place.
- If the blade will not remain securely attached, keep that assembly out of use and arrange a matching replacement component.
Is the problem with a storage lid rather than the blade?
- For the Easy-Pop Freezer Tray, keep food below two-thirds full and snap every side of the Freezer Tray Lid closed.
- Use the Date-Dial Storage Cups for refrigerated food rather than freezing; do not fill them more than two-thirds full.
- If a lid or another part has broken or lost a piece, stop using the damaged part and request its matching replacement rather than applying the blade-gasket instructions to it.
NutriBullet Baby Steam + Blend
Is the Sealing Ring missing or loose around the blade assembly?
- Turn off and unplug the NutriBullet Baby Steam + Blend; let it cool for at least 10 minutes and wait for the Blending Blade and motor to stop before disassembly.
- Compare the loose piece and Blade Holder with the assembly diagram on printed pages 10โ11 of the user guide.
- Keep the ring with the Blade Holder and send support a photo of both sides of the part and its location so the correct fitting or replacement can be specified.
Is food residue around the Blade Holder or Work Bowl?
- Allow the appliance to cool completely before cleaning, and empty the Work Bowl.
- To remove the Blade Holder from the Work Bowl for cleaning, rotate the bottom of the Blade Holder; handle the Blending Blade only by a non-sharp area.
- Wash the Blade Holder and Blending Blade in warm, soapy water and dry thoroughly; do not put these two parts in the dishwasher.
- Check that residue is gone. If the ring remains loose, is damaged or is missing, do not test-run the appliance; arrange the correct replacement or fitting advice.
Is the Work Bowl Lid loose rather than the Sealing Ring?
- For intact, complete parts, lower the Blending Blade vertically onto the Blade Holder in the centre of the Work Bowl.
- Turn the Work Bowl Lid clockwise until secure; line up the Work Bowl black arrow with the Motor Base Unlock icon, then turn the bowl counter-clockwise to lock it.
- The bowl and lid must be firmly positioned before use. If a missing ring or damaged part prevents proper assembly, leave the appliance off until the part is replaced.
NutriBullet Ultra Plus+ Compact Kitchen System
Arrange a replacement NutriBullet Ultra Plus+ Compact Kitchen System Rapid Extractor Blade assembly if its gasket is loose, missing or damaged, and keep the affected blade out of use. Buy a replacement extractor blade (Australia) or extractor blade (New Zealand).
Is the blade gasket missing or damaged?
- Power off the NutriBullet Ultra Plus+ Compact Kitchen System, unplug it and wait for the blades to stop. If the sealed cup feels hot or warm, leave it in place for at least 30 minutes and longer if still warm; do not handle or remove it until completely cool.
- Once the cup is cool, detach it from the motor base. Point it away from your face and body and use a towel to slowly untwist the blade, releasing any remaining pressure; then inspect the Rapid Extractor Blade gasket without touching the cutting edges.
- Stop using the affected blade if the gasket is absent, split or damaged. Arrange the correct replacement blade assembly through support before blending again.
Is residue covering the blade or gasket area?
- Detach the Rapid Extractor Blade from the cup only after the contents are cool and the motor is stopped.
- Use a small brush or sponge dampened in soapy water to remove residue from the Rapid Extractor Blade.
- Inspect the cleaned blade before reuse. If a seal is still displaced or damaged, leave the blade out of service and chat with us for the matching replacement.
Is the blade-to-cup connection loose instead of the gasket?
- Inspect the NutriBullet Ultra Plus+ Compact Kitchen System cup for cracks, cloudiness or other damage and replace a damaged cup.
- With an intact gasket and undamaged cup, twist the Rapid Extractor Blade onto the cup until tightly sealed.
- If the parts will not join securely, stop using that attachment and have the model and replacement part checked. Use genuine parts intended for the NutriBullet Ultra Plus+ Compact Kitchen System.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Triple Prep System user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Immersion Blender 800W user guide (PDF)
The full steps for this model are in its user guide: NutriBullet EveryGrain Cooker user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Limitless Food Processor user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Baby user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Baby Steam + Blend user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Ultra Plus+ Compact Kitchen System user guide (PDF)