Pull the basket, drawer or Fry Pot slowly out by its handle after shutdown, unplugging and thorough cooling, then remove the food and lift out the removable tray or rack in the order for your model. If the attachment still will not release normally, leave it in place.
NutriBullet CrispLite Air Fryer 6L
Pull the Cooking Basket slowly out by its handle after the air fryer has stopped, been unplugged and cooled thoroughly, then remove the food with a utensil and take out the 3-in-1 Tray; stop if a part resists normal removal.
- Press and hold the Power button until the air fryer turns off. Wait until the cooking action has stopped, unplug and let all parts cool thoroughly.
- Hold the Cooking Basket handle and remove the Cooking Basket slowly from the base; keep your face away from any remaining steam.
- With the Cooking Basket out and cool, remove the food with a utensil, then take out the 3-in-1 Tray. Do not yank a part that resists removal.
Is the tray sitting unevenly?
- Once the Cooking Basket is removed, empty it and check the position of the removable tray.
- Refit the tray securely so it sits level at the bottom of the Cooking Basket.
- Reinsert the empty, dry Cooking Basket by its handle until it is fully seated in the base. If it cannot seat normally, leave the appliance off for help.
Is food packed too high in the Cooking Basket?
- After you have safely removed the Cooking Basket, check for food packed up to the rim.
- Remove excess food with a utensil and divide it into smaller batches, leaving at least 50 mm between the food and the top of the Cooking Basket.
- Keep ingredients inside the basket and away from the heating element; if you cannot remove the basket normally, do not reach inside the base to clear it.
Is cooked-on food left on the removable parts?
- Wash the removed Cooking Basket and 3-in-1 Tray in warm soapy water and rinse; the top rack of the dishwasher is also allowed.
- Do not use metal or abrasive cleaning tools or oven cleaner on the ceramic-coated basket or tray.
- Wipe residue from the cooled base interior with a warm cotton cloth, then dry it with a dry cloth. NEVER submerge the main unit in water.
- Dry all parts thoroughly before refitting; if a clean part still will not come out or fit correctly, stop trying to force it.
Has a part warped or become damaged?
- Inspect the accessible Cooking Basket and removable tray for visible damage or distortion.
- Stop using a damaged detachable part and replace it with the correct genuine part before using the air fryer again.
- Avoid the dishwasher sanitise cycle: its heat can warp plastic. If the base or the attachment mounting is damaged, do not attempt a home repair.
Does the attachment belong to this air fryer?
- Check that the basket and tray were supplied for the NutriBullet CrispLite Air Fryer 6L or are the specified genuine replacements.
- Do not try to fit a tray or basket from another air fryer. Refit only the correct part in the Cooking Basket arrangement described above.
- If the original attachment still remains trapped after cooling, leave the air fryer unplugged and request assistance.
NutriBullet XXL Digital Air Fryer 7L
Pull the Cooking Basket slowly out by its handle after the air fryer has stopped, been unplugged and cooled thoroughly, then remove the food with a utensil and take out the Crisping Tray; stop if a part resists normal removal.
- Press Start/Stop to stop cooking. Wait until the cooking action has stopped, unplug and let all parts cool thoroughly.
- Hold the Cooking Basket handle and remove the Cooking Basket slowly from the base; keep your face away from any remaining steam.
- With the Cooking Basket out and cool, remove the food with a utensil, then take out the Crisping Tray. Do not yank a part that resists removal.
Is the tray sitting unevenly?
- Once the Cooking Basket is removed, empty it and check the position of the removable tray.
- Refit the tray securely so it sits level at the bottom of the Cooking Basket.
- Reinsert the empty, dry Cooking Basket by its handle until it is fully seated in the base. If it cannot seat normally, leave the appliance off for help.
Is food packed too high in the Cooking Basket?
- After you have safely removed the Cooking Basket, check for food packed up to the rim.
- Remove excess food with a utensil and divide it into smaller batches, leaving at least 50 mm between the food and the top of the Cooking Basket.
- Keep ingredients inside the basket and away from the heating element; if you cannot remove the basket normally, do not reach inside the base to clear it.
Is cooked-on food left on the removable parts?
- Wash the removed Cooking Basket and Crisping Tray in warm soapy water and rinse; the top rack of the dishwasher is also allowed.
- Use no metal or abrasive cleaning tools on the removable cooking parts.
- Wipe residue from the cooled base interior with a warm cotton cloth, then dry it with a dry cloth. NEVER submerge the main unit in water.
- Dry all parts thoroughly before refitting; if a clean part still will not come out or fit correctly, stop trying to force it.
Has a part warped or become damaged?
- Inspect the accessible Cooking Basket and removable tray for visible damage or distortion.
- Stop using a damaged detachable part and replace it with the correct genuine part before using the air fryer again.
- Avoid the dishwasher sanitise cycle: its heat can warp plastic. If the base or the attachment mounting is damaged, do not attempt a home repair.
Does the attachment belong to this air fryer?
- Check that the basket and tray were supplied for the NutriBullet XXL Digital Air Fryer 7L or are the specified genuine replacements.
- Do not try to fit a tray or basket from another air fryer. Refit only the correct part in the Cooking Basket arrangement described above.
- If the original attachment still remains trapped after cooling, leave the air fryer unplugged and request assistance.
NutriBullet Twin Drawer Air Fryer
Pull the Cooking Drawer slowly out by its handle after both drawers have stopped, the air fryer has been unplugged and all parts have cooled thoroughly, then remove the food with a utensil and take out the Crisping Tray; stop if a part resists normal removal.
- Select the drawer with L or R, then hold Start/Stop until its display turns off; stop the other drawer too before unplugging. Wait until the cooking action has stopped, unplug and let all parts cool thoroughly.
- Hold the Cooking Drawer handle and remove the Cooking Drawer slowly from the base; keep your face away from any remaining steam.
- With the Cooking Drawer out and cool, remove the food with a utensil, then take out the Crisping Tray. Do not yank a part that resists removal.
Is the tray sitting unevenly?
- Once the Cooking Drawer is removed, empty it and check the position of the removable tray.
- Refit the tray securely so it sits level at the bottom of the Cooking Drawer.
- Reinsert the empty, dry Cooking Drawer by its handle until it is fully seated in the base. If it cannot seat normally, leave the appliance off for help.
Is food packed too high in the Cooking Drawer?
- After you have safely removed the Cooking Drawer, check for food packed up to the rim.
- Remove excess food with a utensil and divide it into smaller batches, leaving at least 50 mm between the food and the top of the Cooking Drawer.
- Keep ingredients inside the basket and away from the heating element; if you cannot remove the basket normally, do not reach inside the base to clear it.
Is cooked-on food left on the removable parts?
- Wash the removed Cooking Drawer and Crisping Tray in warm soapy water and rinse; the top rack of the dishwasher is also allowed.
- Use no metal or abrasive cleaning tools on the removable cooking parts.
- Wipe residue from the cooled base interior with a warm cotton cloth, then dry it with a dry cloth. NEVER submerge the main unit in water.
- Dry all parts thoroughly before refitting; if a clean part still will not come out or fit correctly, stop trying to force it.
Has a part warped or become damaged?
- Inspect the accessible Cooking Drawer and removable tray for visible damage or distortion.
- Stop using a damaged detachable part and replace it with the correct genuine part before using the air fryer again.
- Avoid the dishwasher sanitise cycle: its heat can warp plastic. If the base or the attachment mounting is damaged, do not attempt a home repair.
Does the attachment belong to this air fryer?
- Check that the basket and tray were supplied for the NutriBullet Twin Drawer Air Fryer or are the specified genuine replacements.
- Do not try to fit a tray or basket from another air fryer. Refit only the correct part in the Cooking Drawer arrangement described above.
- If the original attachment still remains trapped after cooling, leave the air fryer unplugged and request assistance.
NutriBullet CrispLite Vision Air Fryer 8L
Pull the Cooking Basket slowly out by its handle after the air fryer has stopped, been unplugged and cooled thoroughly, then remove the food with a utensil and take out the 3-in-1 Tray; stop if a part resists normal removal.
- Press and hold the Power button until the air fryer turns off. Wait until the cooking action has stopped, unplug and let all parts cool thoroughly.
- Hold the Cooking Basket handle and remove the Cooking Basket slowly from the base; keep your face away from any remaining steam.
- With the Cooking Basket out and cool, remove the food with a utensil, then take out the 3-in-1 Tray. Do not yank a part that resists removal.
Is the tray sitting unevenly?
- Once the Cooking Basket is removed, empty it and check the position of the removable tray.
- Refit the tray securely so it sits level at the bottom of the Cooking Basket.
- Reinsert the empty, dry Cooking Basket by its handle until it is fully seated in the base. If it cannot seat normally, leave the appliance off for help.
Is food packed too high in the Cooking Basket?
- After you have safely removed the Cooking Basket, check for food packed up to the rim.
- Remove excess food with a utensil and divide it into smaller batches, leaving at least 50 mm between the food and the top of the Cooking Basket.
- Keep ingredients inside the basket and away from the heating element; if you cannot remove the basket normally, do not reach inside the base to clear it.
Is cooked-on food left on the removable parts?
- Wash the removed Cooking Basket and 3-in-1 Tray in warm soapy water and rinse; the top rack of the dishwasher is also allowed.
- Do not use metal or abrasive cleaning tools or oven cleaner on the ceramic-coated basket or tray.
- Wipe residue from the cooled base interior with a warm cotton cloth, then dry it with a dry cloth. NEVER submerge the main unit in water.
- Dry all parts thoroughly before refitting; if a clean part still will not come out or fit correctly, stop trying to force it.
Has a part warped or become damaged?
- Inspect the accessible Cooking Basket and removable tray for visible damage or distortion.
- Stop using a damaged detachable part and replace it with the correct genuine part before using the air fryer again.
- Avoid the dishwasher sanitise cycle: its heat can warp plastic. If the base or the attachment mounting is damaged, do not attempt a home repair.
Does the attachment belong to this air fryer?
- Check that the basket and tray were supplied for the NutriBullet CrispLite Vision Air Fryer 8L or are the specified genuine replacements.
- Do not try to fit a tray or basket from another air fryer. Refit only the correct part in the Cooking Basket arrangement described above.
- If the original attachment still remains trapped after cooling, leave the air fryer unplugged and request assistance.
NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L
Pull the Cooking Basket slowly out by its handle after the air fryer has stopped, been unplugged and cooled thoroughly, then remove the food with a utensil and take out the Wire Rack followed by the Crisping Tray; stop if a part resists normal removal.
- Press and hold the Power button until the air fryer turns off. Wait until the cooking action has stopped, unplug and let all parts cool thoroughly.
- Hold the Cooking Basket handle and remove the Cooking Basket slowly from the base; keep your face away from any remaining steam.
- With the Cooking Basket out and cool, remove the food with a utensil, then take out the Wire Rack followed by the Crisping Tray. Do not yank a part that resists removal.
Is the tray sitting unevenly?
- Once the Cooking Basket is removed, empty it and check the position of the removable tray.
- For the two-level setup, take out the Wire Rack before reseating the Crisping Tray flat at the bottom; replace the rack with its handles facing up.
- Reinsert the empty, dry Cooking Basket by its handle until it is fully seated in the base. If it cannot seat normally, leave the appliance off for help.
Is food packed too high in the Cooking Basket?
- After you have safely removed the Cooking Basket, check for food packed up to the rim.
- Remove excess food with a utensil and divide it into smaller batches, leaving at least 50 mm between the food and the top of the Cooking Basket.
- Keep ingredients inside the basket and away from the heating element; if you cannot remove the basket normally, do not reach inside the base to clear it.
Is cooked-on food left on the removable parts?
- Wash the removed Cooking Basket and Crisping Tray and Wire Rack in warm soapy water and rinse; the top rack of the dishwasher is also allowed.
- Use no metal or abrasive cleaning tools on the removable cooking parts.
- Wipe residue from the cooled base interior with a warm cotton cloth, then dry it with a dry cloth. NEVER submerge the main unit in water.
- Dry all parts thoroughly before refitting; if a clean part still will not come out or fit correctly, stop trying to force it.
Has a part warped or become damaged?
- Inspect the accessible Cooking Basket and removable tray for visible damage or distortion.
- Stop using a damaged detachable part and replace it with the correct genuine part before using the air fryer again.
- Avoid the dishwasher sanitise cycle: its heat can warp plastic. If the base or the attachment mounting is damaged, do not attempt a home repair.
Does the attachment belong to this air fryer?
- Check that the basket and tray were supplied for the NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L or are the specified genuine replacements.
- Do not try to fit a tray or basket from another air fryer. Refit only the correct part in the Cooking Basket arrangement described above.
- If the original attachment still remains trapped after cooling, leave the air fryer unplugged and request assistance.
Magic Bullet Air Fryer 2.5L
Pull the Fry Pot out by its handle while holding the cooled base down with your other hand after both dials are at 0, frying has stopped and the air fryer is unplugged, then remove the food and lift the Crisping Tray by its centre handle.
- Turn both the Timer and Temperature Dial to 0, wait for the frying action to stop, then unplug. Let the heating element and Fry Pot cool completely.
- Hold the cooled base down with one hand and grasp the Fry Pot handle firmly with the other; pull the Fry Pot out of the base.
- Remove the food with a utensil. Pull the Crisping Tray out using its centre handle, taking care around its sharp edges.
Is food caked onto the Fry Pot or Crisping Tray?
- Inspect the removed Fry Pot and tray and remove remaining food scraps.
- Rinse both parts with hot soapy water; wipe the exterior of the base with a clean damp cloth. NEVER submerge the main unit in water.
- Refit the cleaned tray level at the bottom of the pot. If the tray cannot be lifted by its centre handle, stop the attempt and seek help.
Is the Crisping Tray or Fry Pot out of position?
- Check that the tray is seated securely and level in the bottom of the Fry Pot.
- Holding the pot handle, push the Fry Pot into the base until it clicks; the outside should sit flush rather than stick out.
- If it will not sit flush with the correct tray fitted, do not operate the air fryer or keep forcing the pot.
Is the Fry Pot too full?
- When the pot is safely out, remove excess food with a utensil and cut large pieces small enough to fit without force.
- Leave about 50 mm of room at the top of the Fry Pot before refitting. If the pot is trapped, do not reach into the hot appliance to move food.
Is the pot, tray or handle damaged or the wrong part?
- Check accessible removable parts for visible damage and check that they belong to the Magic Bullet Air Fryer 2.5L.
- Stop using damaged detachable parts and replace them with the correct genuine replacements.
- If the Fry Pot remains stuck after the normal release steps, leave the appliance unplugged for assistance; do not dismantle the base.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet CrispLite Air Fryer 6L user guide (PDF)
The full steps for this model are in its user guide: NutriBullet XXL Digital Air Fryer 7L user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Twin Drawer Air Fryer user guide (PDF)
The full steps for this model are in its user guide: NutriBullet CrispLite Vision Air Fryer 8L user guide (PDF)
The full steps for this model are in its user guide: NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L user guide (PDF)
The full steps for this model are in its user guide: Magic Bullet Air Fryer 2.5L user guide (PDF)