Wipe accessible food residue from the portable blender’s base with a cloth, wash its permitted detachable parts separately and keep the charging connection dry.
Is liquid getting into, or coming from inside, the base?
If liquid has entered the motor base or electrical housing, or dark or oily-looking liquid is coming from inside it, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Keep a rechargeable appliance disconnected from its charger; do not open the housing or run another cycle to test it.
If a leak continues after the checks, or the source is unclear, leave the appliance off and use the same help link. Include the full model name and where the liquid appeared.
If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.
NutriBullet Portable Blender / Portable Blender McLaren
Wipe the NutriBullet Portable Blender / Portable Blender McLaren Motor Base exterior with a damp cloth, gently rinse only the blade assembly and hand-wash the detached Cup and Lid with warm soapy water. Do not rinse the Motor Base.
- Turn the NutriBullet Portable Blender / Portable Blender McLaren off, disconnect its charging cable, and wait for the blades to stop before removing the Cup or Lid.
- Empty a cool cup, then remove the Cup and Lid for washing. If the contents are warm or pressurised, leave the cup alone until it has cooled for at least 30 minutes, longer if needed, before slowly opening the Lid away from your face and body.
- Hand-wash the Cup and Lid in warm soapy water and rinse them clean.
- Gently rinse only the blade assembly and wipe away food with a damp sponge or cloth, keeping fingers clear of its sharp edges. NEVER submerge the motor base in water. Do not run the motor base under water; wipe its exterior with a damp cloth instead.
- Dry the exterior with a clean cloth and allow all wet parts to dry thoroughly. Keep the charging connection dry before use or charging.
- Reattach the Cup with its alignment dots lined up with the Motor Base, fit the Lid and lock the Lid Latch upright. Store the blender upright with the Cup attached so the blades are covered.
Is food still stuck around the blade assembly?
- With the NutriBullet Portable Blender / Portable Blender McLaren off and disconnected, use a damp sponge or cloth to clean accessible residue around the blade without touching its cutting edges.
- The guide allows a gentle rinse of the blade assembly only. Keep the Motor Base out of the water stream.
- If residue cannot be reached without opening the motor housing or detaching the blade, leave those parts assembled and keep the blender out of use until support can advise.
Did cleaning reveal a damaged cup or blade?
- Check the clean NutriBullet Portable Blender / Portable Blender McLaren Cup for cracking or cloudiness and inspect the blade for bending or other damage.
- Replace a damaged detachable Cup before the next blend. A damaged integrated blade requires replacement advice; do not pull it out of the Motor Base.
- If a new spill appears after correct reassembly and filling below MAX, use the model-specific leak checks before any further blending.
NutriBullet Flip Stainless
Wipe food from the NutriBullet Flip Stainless motor assembly with a clean cloth and wash the detached Blending Cup with soap and water. The motor assembly must not be rinsed whole or put in the dishwasher.
- Unplug the NutriBullet Flip Stainless and leave it undisturbed for 90 seconds so it shuts down completely. Confirm the blades have stopped before taking it apart.
- Keep the Motor Base, Blade, and Lid on top when removing it from the Blending Cup; empty the cup and wash it with soap and water.
- To clean the blade, point the blade downward at an angle. Carefully rinse only the blade area, keeping a thumb or finger over the USB-C port and fingers away from the cutting edges.
- To clean the drinking spout, turn the blade upward and gently rinse only the sip hole with warm water, again shielding the USB-C port. Use the included Cleaning Brush for the straw, under the blades, the sip hole and the vent hole.
- Gently wipe and dry the Motor Base, Blade, and Lid and the outside of the USB-C port with a clean cloth. Rest the motor assembly upright with the Flip-Top Lid open and let the port become completely dry before charging.
- Refit the Blending Cup or Blade Cover for storage so the blades are protected. NEVER submerge the entire Motor Base, Blade, and Lid in water. Do not rinse the entire motor assembly, or put the entire Motor Base, Blade, and Lid in the dishwasher.
Does residue remain inside the Blending Cup?
- For ordinary food residue in an undamaged NutriBullet Flip Stainless with a dry charging connection, the guide also provides an automatic cleaning method.
- Rinse the cup, add one drop of dish soap and fill it halfway with water. For stubborn residue, let that mixture sit for a few minutes on each end of the cup before starting the cleaning cycle.
- Secure the motor assembly and close the Flip-Top Lid. Start a blend cycle, then flip and shake the blender to move the soapy water around.
- After the cycle ends, turn the blender right-side-up, open the drinking lid and empty it. Repeat once using fresh water without soap, then dry the motor assembly upright with the Flip-Top Lid open.
- Use this method only for the food-contact vessel; it does not clean or repair liquid inside the motor housing.
Is food trapped in the sip hole, vent hole or under the blade?
- Use the NutriBullet Flip Stainless Cleaning Brush on those accessible areas after shutdown, keeping clear of the sharp blade.
- Shield the USB-C port during the limited blade-area or sip-hole rinse described above. The whole Motor Base, Blade, and Lid assembly must stay out of the water.
- If the obstruction cannot be removed through the accessible openings, do not take the motor housing apart or run the blender to dislodge it.
NutriBullet Flex Portable / Flex Portable McLaren
Wipe spills from the NutriBullet Flex Portable / Flex Portable McLaren Motor Base with a damp cloth and hand-wash the detached Blade Block, Cup and Sip Lid in warm soapy water.
- Turn the NutriBullet Flex Portable / Flex Portable McLaren off, unplug its charging cable and wait for the blade to stop. Keep the Silicone Charge Port Cover in place while cleaning.
- Before detaching the Cup, check whether it feels hot or warm. If it does, leave it on the Motor Base without touching or opening it for at least 30 minutes, and longer until it is cool.
- Once the Cup is cool, slowly open the Sip Lid with Carry Loop away from your face and body and pour the contents into another vessel. Close the lid before taking the empty cup apart.
- Grip the Cup and Motor Base and gently twist the Cup off without pulling on the Sip Lid or pushing down. Stand the empty vessel upside down on the flat lid; twist the Blade Block clockwise to detach it, keeping hands clear of the sharp blades, then remove the Sip Lid counter-clockwise.
- Hand-wash the Blade Block, Blending Cup and Sip Lid with Carry Loop in warm soapy water, then rinse them. Wipe ingredient spills from the Motor Base with a damp cloth. NEVER submerge the motor base in water. Do not put the motor base under running water.
- Remove excess water from the lid’s gasket area and gently guide its gasket back into place if it moved. Allow the lid to air-dry fully and dry the Blade Block completely.
- Insert the Blade Block through the bottom of the Cup and twist counter-clockwise to its soft-stop. Refit the Sip Lid clockwise, click the Sip Cap shut, then gently twist the Cup and Blade Block into the Motor Base without force. Store upright with the blades covered by the Cup.
Did the Sip Lid gasket move or trap water during cleaning?
- Inspect the NutriBullet Flex Portable / Flex Portable McLaren Sip Lid with Carry Loop around its gasket before putting the lid away.
- Remove excess moisture and gently return a displaced gasket to its seat. Keep the lid open for air-drying so no moisture stays trapped around the sealing area.
- After the lid has dried, close the Sip Cap until it clicks. If the gasket or lid is damaged rather than displaced, replace the affected detachable part.
Is solid food still trapped in the Blade Block?
- Keep the NutriBullet Flex Portable / Flex Portable McLaren off with the charger unplugged. Complete the cooling and emptying steps above, then detach the Cup and stand the empty vessel upside down on the flat Sip Lid.
- Carefully remove the Blade Block clockwise and clear the accessible obstruction with the Blade Block removed. Do not put a hand or utensil inside the Cup to clear a blockage.
- Wash and dry the Blade Block before refitting it. If the blade is bent or damaged, stop using it and obtain the correct replacement instead of trying to straighten it.
Does the liquid come from the Motor Base rather than the Cup?
- Fluid escaping from the NutriBullet Flex Portable / Flex Portable McLaren Motor Base, especially with swelling, an unusual smell, overheating or a change in colour or shape, is a stop-use condition.
- Turn the blender off immediately, avoid touching the liquid and keep it away from skin, eyes, clothes and other surfaces. Do not open the housing or attempt to replace the battery.
- If battery fluid touches skin, eyes or clothes, immediately rinse the affected area with water and contact a doctor or other appropriate medical provider. Take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase) before any further use.
NutriBullet GO
Clean accessible food from the NutriBullet GO blade assembly with a damp sponge or cloth and hand-wash the detached Cup and lid with warm soapy water; keep the Motor Base out of direct running water and the motor-and-blade assembly out of the dishwasher.
- Turn the NutriBullet GO off and disconnect its USB cable. Wait until the motor and blades have completely stopped before handling the cup.
- For cool contents, invert the assembled blender so the Cup is upright, then twist the Motor Base anti-clockwise off the Cup. If the vessel feels warm, let it cool before carefully untwisting the blade with the opening away from your body.
- Empty the Cup and hand-wash it and its lid with warm soapy water, then rinse.
- Gently rinse only the blade assembly and carefully clean it with a damp sponge or cloth, keeping away from the sharp edges. NEVER submerge the motor base in water. Do not run the motor base directly under water; the blade assembly must not go in the dishwasher.
- Clean and dry spilled mixture on the blender and on the surrounding work surface before using it again. The guide says not to operate the NutriBullet GO when wet.
- Secure the Blade Cover onto the Motor Base when the Cup is removed for storage, and keep all parts together where they cannot be damaged.
Has mixture spread under or around the blender?
- The NutriBullet GO guide requires significant spillage on the appliance or work surface to be cleaned and dried before use continues.
- With the blender off, remove food from the accessible surfaces using the cleaning method above. Check the surface beneath and next to the blender is dry before putting the base back down.
- If the spill has entered the motor housing or charging slot, leave the blender off for support advice; cleaning the worktop does not remove liquid inside an electrical assembly.
Does food remain on the blade after rinsing?
- Clean accessible food from the NutriBullet GO blade assembly with a damp sponge or cloth while the motor is off.
- Keep the Motor Base outside the direct water stream and never put the motor-and-blade assembly in the dishwasher.
- If removal would require servicing or opening the Motor Base, stop there; the guide prohibits attempting to repair or service the appliance.
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Portable Blender / Portable Blender McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flip Stainless user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flex Portable / Flex Portable McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet GO user guide (PDF)