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My cooking or food prep appliance seems unsafe. What should I do?

  • Updated

Stop using an appliance that seems unsafe; keep damaged parts out of use and seek support for burning smells, electrical faults or damage before using it again. The model-specific checks explain when cleaning, refitting or cooling is appropriate and when the appliance must stay out of use.

Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.

Is the problem in the motor base, power connection or charging equipment?

If there is a burning smell, smoke, sparks, an electric shock, a damaged cord or plug, liquid inside or underneath an electrical base, damage after a drop, or a machine that will not switch off, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not run another test, charge it again, open the electrical housing or attempt a cord repair. An electrical base exposed to liquid needs assessment by a qualified person before reuse.

Use the supply specified on the rating label and in the model guide. Do not modify plugs or use voltage converters; where your model guide prohibits an external timer, connect to the permitted supply directly so a timer cannot restart the motor after overheating.

If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.

NutriBullet CrispLite Air Fryer 6L

Stop using your NutriBullet CrispLite Air Fryer 6L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Air Fryer 6L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Air Fryer 6L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Air Fryer 6L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the 3-in-1 Reversible Grill, Pizza & Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Air Fryer 6L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and 3-in-1 Reversible Grill, Pizza & Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Air Fryer 6L has been switched off, unplugged and cooled, remove the Cooking Basket, 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet XXL Digital Air Fryer 7L

Stop using your NutriBullet XXL Digital Air Fryer 7L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet XXL Digital Air Fryer 7L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. Buy a replacement basket (Australia) or basket (New Zealand).
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet XXL Digital Air Fryer 7L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet XXL Digital Air Fryer 7L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet XXL Digital Air Fryer 7L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet XXL Digital Air Fryer 7L has been switched off, unplugged and cooled, remove the Cooking Basket, Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet Twin Drawer Air Fryer

Stop using your NutriBullet Twin Drawer Air Fryer if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Drawer, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Drawer using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Drawer in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Drawer needs replacement before NutriBullet Twin Drawer Air Fryer is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet Twin Drawer Air Fryer cold and disconnected, remove the Cooking Drawer and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Drawer. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Drawer slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Drawer. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet Twin Drawer Air Fryer cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Drawer fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Drawer; remove food or packing material that obstructs the tray or container. Remove the packing inserts beneath both Cooking Drawers before first use.
  • Check the Crisping Tray is level, then slide the Cooking Drawer fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet Twin Drawer Air Fryer is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Drawer and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet Twin Drawer Air Fryer has been switched off, unplugged and cooled, remove the Cooking Drawer, Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet CrispLite Vision Air Fryer 8L

Stop using your NutriBullet CrispLite Vision Air Fryer 8L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Vision Air Fryer 8L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Vision Air Fryer 8L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Vision Air Fryer 8L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the 3-in-1 Reversible Grill, Pizza & Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Vision Air Fryer 8L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and 3-in-1 Reversible Grill, Pizza & Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Vision Air Fryer 8L has been switched off, unplugged and cooled, remove the Cooking Basket, 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L

Stop using your NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. For multi-layer cooking, fit the Crisping Tray first, then the Wire Rack with its handles facing up. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it. Clip the Cord Wrap/Wall Spacer into the receiver on the back before use; the spacer must be fitted.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L has been switched off, unplugged and cooled, remove the Cooking Basket, Crisping Tray and Wire Rack.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.
Is the air fryer connected through an unsuitable power accessory?
  • With the air fryer off, check the connection against the rating label and the user guide.
  • Use a suitable wall outlet directly; do not use an extension lead, power board or double adaptor. Do not use a plug adapter or voltage converter.
  • Keep the cord free of tangles and hot surfaces. If the plug, cord or outlet is damaged or hot, follow the electrical-fault check above and leave the air fryer disconnected.

NutriBullet Immersion Blender 800W

Stop using your NutriBullet Immersion Blender 800W if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the cup or chopping bowl cracked, cloudy or damaged?
  • After the NutriBullet Immersion Blender 800W has stopped, disconnect power and remove the blending arm or chopping-bowl assembly from the motor body. NEVER submerge the main unit in water.
  • Empty the vessel and wash it with warm soapy water so the plastic can be inspected. Check for cracks, crazing, cloudiness and damaged attachment points.
  • Replace the affected vessel if any of these signs remain after cleaning; refitting cannot repair damaged plastic. Use an attachment made for the NutriBullet Immersion Blender 800W.
Is the blending arm, S-blade, whisk or its coupling damaged?
  • With the motor body disconnected, detach the affected attachment. Hold the S-blade by its upper plastic section and keep fingers away from cutting edges.
  • Inspect the blade, whisk and coupling for wear or structural damage. If food residue is obscuring the parts, rinse it away with warm water; do not soak or dishwash the blending arm, whisk holder or chopping bowl lid.
  • A damaged attachment or a blade or whisk that remains obstructed after cleaning must stay out of service. Replace the affected attachment rather than forcing its coupling or trying to straighten a cutting part. Buy a replacement whisk (Australia) or whisk (New Zealand).
Does an undamaged attachment separate or fail to lock?
  • Place the NutriBullet Immersion Blender 800W motor body and attachment on a dry surface with the power disconnected.
  • For the blending arm, insert the motor body into the arm, push down and turn clockwise until locked. For the whisk, insert the whisk into its holder, then attach and lock the holder to the motor body the same way.
  • For the chopper, fit the S-blade onto the bowl centre pin by its plastic grip, lock it in place, then attach the lid to the motor body and lock the lid onto the loaded bowl.
  • Check for separation before switching on. If the attachment still will not lock securely, keep it out of use; do not hold a loose attachment in place while operating.
Has the motor stopped while hot, or have you been blending continuously?
  • For a hot motor that has stopped without the warning signs described above, unplug the NutriBullet Immersion Blender 800W and let it cool for one hour.
  • Keep each blending period only as long as needed, generally less than one minute, and allow at least five minutes between uses.
  • Resume only with undamaged, correctly assembled attachments and a suitable mixture. If normal operation does not return, leave the blender switched off for assistance.
Is thick food or residue stopping the blade or whisk?
  • Release the power button and wait for all movement to stop before disconnecting the NutriBullet Immersion Blender 800W.
  • For an overly thick mixture, add water or another recipe liquid, separate the mixture or remove some food. Rinse food buildup from the cutting area with warm water while keeping clear of sharp edges.
  • Use liquid with the blending arm; do not use that arm to grind dry grains, cereal or coffee. Remove fruit stones and hard cores, and cut larger or fibrous pieces down before blending.
  • Reassemble the cleaned attachment and try the reduced, loosened mixture. If it still stalls, stop instead of repeating attempts.
Is the chopping bowl warm or under pressure?
  • Stop chopping and leave a warm chopping bowl to cool completely before trying to open it.
  • Allow the contents to settle; when cool, detach and open the chopper with the opening directed away from your body.
  • Keep carbonated liquids and effervescent ingredients out of the chopping bowl, and avoid long runs that heat its contents. If the bowl cannot be opened normally after cooling, do not force it.
Is the blending arm throwing hot food or splashing?
  • Keep the arm in the mixture while releasing the power button; lift it only once the motor has completely stopped.
  • Check that the vessel is not above its MAX mark and leaves at least 100 mm of space at the top. Reduce the load if necessary.
  • For hot soup, use the blending arm in an open cooking pot. Submerge the blending head in the mixture and start on Low; do not blend near the liquid surface.
  • If you cannot keep the head submerged with that headroom, use a more suitable vessel before continuing.
Is heat building up around the motor body?
  • Move the stopped, disconnected NutriBullet Immersion Blender 800W to a flat, dry working area.
  • Keep the motor body away from the hot cooking surface and off newspapers, towels and other flammable materials. Only the blending arm or whisk may be immersed or used in food on the stovetop.
  • Use only attachments specified for the NutriBullet Immersion Blender 800W; if the motor body itself is damaged, follow the electrical-fault guidance above.

NutriBullet EveryGrain Cooker

Stop using your NutriBullet EveryGrain Cooker if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Pot or its non-stick coating damaged?
  • Let the NutriBullet EveryGrain Cooker cool completely, unplug it, and lift out the Cooking Pot.
  • If the surface is hidden by stuck food, soak the pot in warm soapy water. For stubborn residue, put dishwashing liquid on the residue for a few minutes before soaking; clean by hand without steel wool.
  • Check the clean pot for damage. Stop using a damaged pot and obtain a replacement made for the NutriBullet EveryGrain Cooker; do not put food or liquid directly into the Cooker Base. NEVER submerge the main unit in water.
  • Use the supplied Spatula or wood/plastic utensils with the replacement pot to protect the coating.
Is the lid, Steam Vent plug, Sealing Panel or Steaming Basket damaged?
  • With the NutriBullet EveryGrain Cooker unplugged and cold, identify the affected part before removing it for cleaning.
  • Wipe the Sealing Panel and Condensation Collector with a damp cloth and warm soapy water. Remove the Steam Vent plug, rinse it in warm water and wipe inside the vent; clean the Steaming Basket with warm soapy water.
  • If a part is broken or a plug is missing, keep the cooker out of service until the correct replacement is obtained. Do not improvise a steam-vent plug.
  • For an undamaged lid that merely appears loose, press it fully down: a click should confirm locking. If it will not lock, do not hold it shut to cook.
Are you concerned about hot steam, the pot or the heating plate?
  • Keep hands away from the steam vent during cooking and Keep Warm; use handles and oven mitts to handle the hot Cooking Pot or Steaming Basket.
  • End cooking with Start/Stop when necessary. Allow the NutriBullet EveryGrain Cooker to cool before removing parts, moving it or cleaning the heating plate.
  • Use the cooker on a stable, level surface with at least 200 mm of space above, below and on every side. Do not place it beside a hot burner or in an oven.
  • Heat from the cooking parts needs careful handling; a damaged lid or an unstable pot needs correction before further cooking.
Is hot liquid escaping through the lid vent?
  • Stop the cooking program and allow the NutriBullet EveryGrain Cooker to cool before inspecting the contents.
  • Check the grain-to-water ratio against the Measuring & Cook Time Guide and the corresponding Cooking Pot markings. Use the supplied rice scoop; it is not a standard measuring cup.
  • Reduce an overfilled load so it is below the highest pot marking. Clean food from the outside of the pot and remove external spills before placing the pot back in the base.
  • Press the lid fully shut until it clicks. If liquid still escapes with the correct quantity and a sound, locked lid, stop using the cooker for assistance.

NutriBullet Food Processor

Stop using your NutriBullet Food Processor if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Work Bowl, lid, food pusher or Blade Adaptor damaged?
  • Power off the NutriBullet Food Processor, unplug it and wait for the blades to stop before unlocking the Work Bowl Lid.
  • Remove blade attachments by their plastic areas before emptying the bowl. Wash the Work Bowl, lid, Food Pusher and Blade Adaptor with warm soapy water to inspect them clearly.
  • Replace any damaged component before using the processor. A cracked bowl, damaged lid lock or worn adaptor cannot be corrected by forcing the parts together.
  • Keep replacement plastic parts off dishwasher heat/sanitise cycles and avoid steel wool or other hard cleaning materials.
Is a blade or disc bent, worn or no longer rotating freely?
  • With the NutriBullet Food Processor disconnected, lift the blade or disc by its plastic grip and remove the Blade Adaptor from the bowl.
  • Clean food residue from the attachment using warm soapy water, keeping fingers clear of sharp edges. Inspect its structure for damage.
  • Keep a damaged attachment out of use and replace it with the matching NutriBullet Food Processor part.
  • Before later use, remove fruit stones, rinds and non-food objects; do not use the processor as an ice crusher.
Do sound bowl and lid parts fail to lock?
  • Position the undamaged Work Bowl on the disconnected NutriBullet Food Processor Motor Base and turn its handle clockwise until it clicks. NEVER submerge the motor base in water.
  • Fit the Work Bowl Lid and turn it until the arrow on the lid aligns with the arrow on the handle.
  • The bowl and lid should both remain locked. If the lid unlocks during operation, the processor stops and its blue button lights flash; stop using it if a lock is damaged or cannot stay engaged.
  • Do not bypass the lid interlock.
Is food jammed in the Feed Chute or packed beneath the disc?
  • Turn the NutriBullet Food Processor OFF, disconnect power and wait for complete blade stop.
  • Unlock the Work Bowl Lid and clear stuck food with the Food Pusher, a spatula or a spoon. Keep hands out of the chute and away from cutting edges.
  • If food is nearly touching the underside of the disc, remove the disc safely and empty the Work Bowl before continuing.
  • Reassemble both locks and feed gradually with the supplied pusher. Do not force food through; stop again if the obstruction returns.
Has processing stopped with three flashes, or has the motor been running too long?
  • If the NutriBullet Food Processor stops and the panel flashes three times, unplug it and leave it off for 15 minutes.
  • For normal use, follow the warning limit of one minute per processing interval and rest for at least one minute between intervals.
  • Keep clear air space around the base and reduce a heavy load before trying an undamaged processor again. If the stop repeats, leave it off for support.
Is the bowl overfilled or ejecting hot ingredients?
  • Stop the NutriBullet Food Processor and wait for the blade to stop before opening the Work Bowl.
  • Reduce liquid ingredients to the LIQUID MAX line or below. Keep your face and hands away from steam if the contents are hot.
  • Do not add hot liquid suddenly; it can be ejected by sudden steaming. Check the bowl and cover for damage after an overfill before assembling them again.
  • Only resume when the contents can be handled safely and both locks engage securely.

NutriBullet Limitless Food Processor

Stop using your NutriBullet Limitless Food Processor if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Work Bowl, lid, pusher or Endless Chute damaged?
  • With the NutriBullet Limitless Food Processor switched off and unplugged, wait for the blades to stop before removing its Work Bowl Lid.
  • Remove cutting attachments by their plastic grips, then clean the Work Bowl, lid, Food Pusher, Endless Chute and Slinger Disc with warm soapy water.
  • Inspect for cracks, damaged locking points or other wear. Replace a damaged part with the correct NutriBullet Limitless Food Processor component before reuse.
  • For future cleaning, use handwashing or the top dishwasher rack without heat/sanitise settings; keep steel wool and abrasive tools away from plastic.
Is the Chopping Blade, Reversible Slice/Shred Disc or Blade Adaptor damaged?
  • Disconnect the NutriBullet Limitless Food Processor and remove its lid only after cutting movement stops.
  • Use the top finger grip to lift each blade or disc; never tip the bowl so a blade falls into your hand. Clean around cutting surfaces with care, without touching sharp edges.
  • Replace a damaged attachment with a genuine part designed for the NutriBullet Limitless Food Processor.
  • Remove fruit stones, seeds, rinds and utensils before processing; avoid ice, coffee beans and dry grinding that can damage these parts.
  • Store blades and discs inside the Work Bowl with its lid fitted; do not leave them exposed on the Motor Base.
Are the bowl or lid locks failing to engage?
  • Place an undamaged Work Bowl on the disconnected NutriBullet Limitless Food Processor Motor Base and turn the handle clockwise until it clicks. NEVER submerge the motor base in water.
  • Fit the lid and align the markings on the lid and handle. Both pieces should remain locked without being held in place.
  • If the lid becomes unlocked during operation, the processor stops and blue button lights flash. Do not bypass the interlock or use a broken lid to restart.
  • Check both locks before lifting the assembled appliance by the lid handle.
Is food jammed in the Feed Chute or pressing against the disc?
  • Turn the NutriBullet Limitless Food Processor OFF, unplug it and wait for the blade or disc to stop.
  • Unlock the Work Bowl Lid. Remove stuck food with the Food Pusher, a spatula or a spoon while the motor is off.
  • If food has accumulated almost to the underside of the disc, remove the cutting attachment carefully and empty the bowl.
  • After reassembly, start the processor first and add food gradually. Guide food gently with the pusher; excessive force can seize the blade, overheat the motor or fracture the bowl.
  • If the same load jams again, stop and reduce it; do not push harder.
Are hot ingredients, an overfilled bowl or restricted ventilation making use unsafe?
  • Stop the NutriBullet Limitless Food Processor before opening the bowl, and wait for all moving parts to stop.
  • Do not process hot ingredients. Allow ingredients to cool before loading; hot liquid can be ejected by sudden steaming.
  • Keep liquid at or below LIQUID MAX and remove excess food. Place the base on a stable, level, dry surface with clear air space above, below and around it.
  • Refit the sound bowl and lid securely only after the load and working position are corrected. If abnormal heating persists, keep the processor out of use.

Still need help? Chat with us and give us your model name and product code.

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