A loose charging connection, unsuitable charging equipment or an unfinished charge can leave a rechargeable NutriBullet with little or no charge. Use the checks for your model below; a charged blender that will not run may instead need its Cup refitted, a blockage cleared or time to cool.
The charge lights and controls below differ between models.
Checks for every rechargeable model
Is the charging connection loose or unpowered?
- Place the blender on a dry, level surface. Check that both ends of the supplied cable are fully connected, using the charging equipment specified in your model section.
- Make sure the USB power source is powered. If you are using a wall power supply, check that it is plugged into the outlet and the outlet is switched on.
- Look for the model's charging light below. A light that shows charging means power is reaching the blender; allow it to reach the full-charge indication before judging how long the charge lasts.
Is the charging port wet, blocked or damaged?
- Do not connect a wet cable or charge a wet blender. With the charger disconnected, check the port and cable for moisture, debris, bent connectors, fraying or other damage. Do not force a connector into the port or insert tools to clear it.
- For moisture on the outside, gently wipe with a clean, dry cloth and leave everything to dry fully before connecting the charger.
- If the cable or charging port is damaged, leave the blender out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
- If debris remains inside the port, or the correct undamaged charging equipment still gives no charging response after the model checks, leave the blender out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Send the model name, the light pattern and the checks you have completed.
Is the motor housing unusually hot, leaking, swollen or damaged?
- If liquid has entered the motor housing, or the motor housing has unusual heat, swelling, a changed colour or shape, an unusual smell, smoke or sparks, stop using it and unplug it only if it is safe to do so. Keep clear of any leaking battery fluid.
- Leave it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not open or repair the motor housing or battery, or treat these warning signs as a normal cooling pause.
If a step directs you to support, or the charging problem continues after the checks for your model, take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Include the model code, light pattern and checks you have completed.
NutriBullet Portable Blender / NutriBullet Portable Blender McLaren
A loose charging connection, unsuitable power supply or unfinished charge can leave the NutriBullet Portable Blender / NutriBullet Portable Blender McLaren with little or no charge; extreme heat or cold can also drain the battery.
Are you using the NutriBullet Portable Blender cable and the correct power supply?
- Connect the smaller end of the supplied USB-C cable to the charging slot below the Power button on the front of the Motor Base. Connect the larger end to an approved, certified general-purpose power supply with 100–240 V input and 5 V, 2 A maximum output.
- Fully unwind the cable and keep the connectors clear of a wall or other surface that could bend them. If the exterior is wet, let it dry before charging; never use a hair dryer, clothes dryer, oven or microwave to dry the blender. Do not use a rapid charger or a higher-wattage charger.
- The LEDs should progress clockwise from blinking to solid blue. If they do not, revisit the connection and port checks above instead of trying a more powerful charger.
Has charging finished, or is the blender just asleep?
- Allow 60–90 minutes for a full charge. All six LEDs solid blue indicate full charge; LED 1 flashing red means low power.
- After charging, disconnect the cable. If using a wall power supply, switch off and unplug the power supply before disconnecting the USB cable.
- Press Power once to wake the blender; a solid blue ring means it is ready. The lights switch off after two minutes of inactivity, so an unlit ring alone does not show that the battery has gone flat.
- Press and hold Power for two seconds to check remaining battery level. If LED 1 returns to flashing red soon after a completed charge, follow the temperature and repeated-blending checks below.
Has heat, cold or repeated blending affected the charge or stopped the motor?
- Keep the blender out of a parked car, direct sunlight and extreme heat or cold. Store and charge it at 10–40°C; extreme temperatures can drain or damage the battery.
- A solid red ring means overheating. Red lights alternating between the top and bottom mean too many blends. Pause and allow the blender to cool before the next use; do not exceed nine cycles within six minutes or one minute of continuous blending.
- If the Cup is hot or warm, stop blending and leave it where it is. Do not touch it, let others touch it, open it or separate it from the Motor Base; the contents may be pressurised. Allow at least 30 minutes, and longer until completely cool, before opening the Lid.
- Only once the Cup is fully cool, slowly open the Lid pointed away from your face and body, then pour the contents into a separate vessel. This hot-cup procedure applies even if the motor has already cooled.
- The published figure is 15+ blending cycles per full charge. Check performance after the full blue charge indication, using ingredients below the MAX line with enough liquid. Do not keep running cycles to test a battery that is rapidly losing charge.
- If rapid discharge continues, leave the blender out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). The Portable Blender batteries are not replaceable.
Is a flashing red ring caused by the cup or blocked blades?
- For the general-error flashing red ring, turn the blender off, disconnect the charger and wait for the blades to stop. Check that the Cup is secured to the Motor Base with the two alignment dots lined up.
- If food is obstructing the blades, add more liquid without exceeding MAX, close the Lid securely and gently shake or invert the blender to release the obstruction.
- If food remains stuck, keep the power off and charger disconnected, remove the Cup and use a utensil to clear the blade area without touching the sharp edges. Refit the Cup and Lid before restarting.
- Wake the blender and press Power again to start a 20-second cycle. A circulating blue ring shows blending; if the error remains after correct assembly and clearing, stop and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
NutriBullet Flip Stainless
The NutriBullet Flip Stainless stops charging while it blends, so repeated cycles or an unfinished charge can leave it with little or no charge.
Are you using the supplied NutriBullet Flip Stainless cable and charging block?
- Connect the supplied USB-C Charging Cable to the USB-C charging port on the Motor Base, Blade, and Lid, and use only the supplied Power Supply. If the port is wet, pat it dry with a lint-free cloth and leave it to air dry in a well-ventilated area; do not use a hair dryer, clothes dryer, oven or microwave. NEVER submerge the entire Motor Base, Blade, and Lid in water.
- Use a standard wall outlet. Do not use a rapid charger, a higher-wattage charger, a voltage converter, a generator or an inverter. If charging from an automobile lighter port, disconnect the blender before starting the car to avoid a power surge.
- When connected, flashing red means it needs more charge and must not be used to blend; flashing yellow means low charge; flashing green means it is ready for normal use. Solid green is the full-charge indication.
Was the first charge long enough, or has the full-charge light gone out?
- Before first use, charge for at least two hours as directed in the user guide.
- If the green light has gone out after a long time plugged in, the blender may have been fully charged for over 12 hours. Disconnect the charger and press Power once: white means ready for normal use, yellow means low charge, and red means recharge before blending.
- Allow the ring to finish illuminating before pressing Power again for a 30-second cycle. A ring that goes dark after 90 seconds of inactivity is normal sleep mode.
- If waking still shows red after a full charging attempt, check the cable and port and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase) if the problem continues.
Are you blending while plugged in or storing the NutriBullet Flip Stainless in heat or cold?
- Pause blending and let the charge finish. The NutriBullet Flip Stainless stops charging during each blending cycle, so repeated cycles can drain the battery even while it is plugged in.
- Keep the Motor Base, Blade, and Lid in a dry, temperature-controlled place. Do not refrigerate or freeze the assembled blender; store and charge at 10–40°C, away from direct sunlight and heat sources.
- The published full-charge figure is 14+ 30-second cycles. If the battery quickly returns to red after reaching solid green without repeated use, stop using the blender and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase); the NutriBullet Flip Stainless batteries are not replaceable.
Is a yellow use-error light being mistaken for a charging fault?
- If yellow flashes during use, disconnect the charger and leave the blender undisturbed for 90 seconds so it shuts down. Wait for the blades to stop before adjusting parts.
- Check that the Blending Cup is tightened onto the Motor Base, Blade, and Lid. Continue tightening until the light ring turns white; do not try to remove the Cup during a cycle.
- For a blocked blade, detach the Cup after shutdown and carefully dislodge the ingredients without touching the blade edges. Use enough liquid, keep all ingredients below MAX and refit the Cup securely.
- Start with the Motor Base, Blade, and Lid on top, then follow the blending sequence. If the yellow use-error returns with the Cup secure and blades clear, leave the blender out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Is a red functional-error light caused by overheating and lockout?
- If red flashes during use, immediately stop blending and leave the Power button untouched for at least 90 seconds to let the NutriBullet Flip Stainless shut down automatically.
- Allow the blender to cool. Do not blend for more than one minute continuously or run consecutive cycles exceeding one minute in total.
- If the NutriBullet Flip Stainless remains locked after 10 minutes of cooling, do not keep trying to restart it; take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
NutriBullet Flex Portable / NutriBullet Flex Portable McLaren
A loose charging connection, unsuitable power supply or unfinished charge can leave the NutriBullet Flex Portable / NutriBullet Flex Portable McLaren with little or no charge.
Is the AU NutriBullet Flex Portable McLaren connected to the correct charging supply?
- For product code NBPB07222PA-MC, use the supplied USB-C cable with a power supply certified for information technology equipment (ITE) rated 5 V, 2 A maximum. Never use a rapid charger or a higher-wattage charger.
- Check the cable, power source and charging port using the shared checks on this page. Use the user guide supplied with your blender to read its charging lights; if it still will not charge, leave it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Standard NutriBullet Flex Portable: the four-light LED Battery Bar shows charge level; the Power button's light ring shows assembly and motor errors. Follow the checks below for the standard edition.
Have you uncovered the charging port and connected the correct supply?
- Lift the silicone charge-port cover on the back of the Motor Base. If the port is wet, pat it dry with a lint-free cloth and let it air dry fully; never use a hair dryer, clothes dryer, oven or microwave. Plug the smaller end of the supplied USB-C cable into the hidden slot and the larger end into the power source.
- For wall charging, use a power supply certified for information technology equipment (ITE) rated 5 V, 2 A maximum output, for a 100–240 V AC, 50–60 Hz supply. Do not use a rapid charger, higher-wattage charger, voltage converter, generator or inverter.
- If your power supply has folding prongs, fully extend them before plugging it into the outlet. Keep the cord straight at the connectors. When using an automobile lighter port, unplug the NutriBullet Flex Portable before starting the car.
- Look at the Battery Bar: orange flashing LED 1 means active charging from 0%. If there is no response, check both connections and the port before the next attempt.
Is the battery still charging, or are you reading the Power light ring?
- Allow up to two hours for a full charge. A flashing white first bar means 0–25%; subsequent flashing bars show progress through 25–50%, 50–75% and 75–99%.
- Four solid white battery bars mean fully charged. Solid orange LED 1 means low battery; solid red LED 1 means charge is needed; blinking red LED 1 means the battery is depleted and cannot operate.
- Disconnect the cable after charging. Press Power once and wait about one second for the wake animation and battery display. Press it again to start a 30-second cycle.
- The ring goes out after 90 seconds of inactivity. Wake the NutriBullet Flex Portable again to read the Battery Bar before deciding that it has lost charge.
Is charging being paused by blending, or has storage affected the battery?
- Let charging finish without running further cycles. Charging pauses while the motor runs; when Battery Bar LED 1 turns white, the NutriBullet Flex Portable can complete a blend cycle, but this does not mean the battery is full.
- Store and charge at 10–40°C. Keep the Motor Base out of parked cars, the freezer and direct sunlight; extreme heat or cold can drain and damage the battery.
- If the four white bars quickly fall to the low-battery indication after a completed charge, stop using the NutriBullet Flex Portable and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not open the Motor Base: its batteries are not replaceable.
Is the red ring an overheating stop rather than an empty battery?
- A ring that flashes red for three seconds and then stays solid red means overheating. Pause and allow the NutriBullet Flex Portable to cool until blending can resume.
- If the Cup is hot or warm, stop blending and leave it where it is, untouched by you or anyone else. Do not open it or separate it from the Motor Base because the contents may be pressurised; wait at least 30 minutes, and longer until completely cool.
- Once fully cool, slowly open the Sip Lid with Carry Loop, pointing it away from your face and body, and pour the contents into a separate vessel. A cooled motor alone does not make a warm Cup ready to open.
- Do not blend continuously for more than one minute or run consecutive cycles exceeding one minute in total. Avoid restart attempts while the red ring remains on.
- If the NutriBullet Flex Portable does not recover after cooling, leave it switched off and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase) instead of treating the lockout as a need for a stronger charger.
Does the light ring flash orange because the Blade Block is not locked?
- Three orange flashes mean an incomplete Blade Block lock. Turn off the NutriBullet Flex Portable, unplug the charger and wait for all movement to stop.
- Place the Blade Block and Cup on top of the Motor Base and gently twist clockwise into place. Do not force the connection.
- A correct lock makes the ring illuminate white clockwise, then flash twice. Wake the NutriBullet Flex Portable and start the cycle only after that indication; if it keeps showing three orange flashes, leave it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Do six orange flashes mean the Cup has moved or ingredients are stuck?
- Stop the blender and disconnect charging power. Six orange flashes can mean the Cup is not properly attached, was disengaged during blending, or food is obstructing the blade.
- Remove the Cup and Blade Block together from the Motor Base, keeping them assembled, and gently shake or invert them to dislodge food. Add more liquid through the Sip Lid if needed, without exceeding MAX, then close the lid and refit the assembly clockwise onto the Motor Base.
- If the blockage persists, switch off and unplug, remove the Motor Base and place the vessel upside down on the flat Sip Lid with Carry Loop. Carefully twist the Blade Block clockwise to detach it, then remove the blockage without touching the blades. Never insert a hand or utensil inside the Cup to clear an obstruction.
- Refit the completely dry Blade Block into the bottom of the Cup, twisting to the built-in soft stop; refit the Motor Base gently. The white lock indication should return before blending. If six orange flashes recur, stop and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
NutriBullet GO
A loose connection, unpowered USB source or unfinished charge can leave the NutriBullet GO with little or no charge. Its red flashes during use describe separate battery, blade and temperature conditions.
Is the supplied NutriBullet GO cable connected to a powered USB source?
- Plug the smaller end of the included USB-C cable into the slot below the Power button on the front of the Motor Base.
- Plug the larger end into a powered USB slot, such as a computer or a USB power adapter connected to a power outlet. The NutriBullet GO's charging input is 5 V, 2 A, 10 W.
- A solid red light shows charging. Allow a first full charge, which the guide says should take under five hours; solid blue while plugged in means fully charged.
- If it stays uncharged after that period, revisit the powered-source, cable and port checks above. Do not alter the charging cord or attempt to service the NutriBullet GO.
Is the NutriBullet GO asleep, low on battery or waiting for the double press?
- Once charging is complete, disconnect the USB cable. With the Cup locked onto the Motor Base, hold Power for three seconds to wake the NutriBullet GO.
- The blue light flashes for 30 seconds when it is ready. Press Power twice in quick succession during this time to start blending; blue stays on during the automatic 30-second cycle.
- If the ready light times out, repeat the three-second wake step. A red light flashing for 30 seconds instead means low battery and calls for charging.
- If the low-battery signal quickly returns after solid blue confirmed a full charge, stop using the NutriBullet GO and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not try to repair the appliance.
Are red and blue flashes showing that the Cup is not fully locked?
- Turn off the NutriBullet GO and wait until the blades have stopped. Keep your hands clear of the blade assembly.
- Hold the Motor Base upside down, lower it onto the Cup rim and twist clockwise to fasten it firmly. Do not exceed the Cup's 300 ml MAX fill line.
- Wake the NutriBullet GO again: flashing blue means the Cup is locked and the blender is ready. If red and blue still flash after secure assembly, leave it out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Do ten red flashes mean food is blocking the blades?
- Press Power to turn off the NutriBullet GO and wait for all movement to stop. Turn the Cup, blade and base assembly upside down, then detach the Cup from the base.
- Remove excess food from the Cup so the remaining ingredients stay below MAX. Use cool food and liquid; the NutriBullet GO is not designed for ice, frozen fruit or frozen vegetables. Remove hard fruit stones and seeds.
- Refit and lock the Cup before waking and starting a cycle. If the ten-flash signal returns after reducing the load, stop trying to blend and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Does the motor stop after three seconds with an empty Cup?
- Do not run the NutriBullet GO empty to test the battery: the motor automatically stops after three seconds when activated with an empty Cup.
- Turn it off, wait for the blades to stop, then add cool food and liquid below MAX. Lock the Cup onto the Motor Base before waking the blender and double-pressing Power for a normal cycle.
Do five red flashes mean the NutriBullet GO needs to cool down?
- Stop blending and allow the NutriBullet GO to cool before running it again. Do not run more than two consecutive cycles or more than one minute continuously.
- If the Cup feels warm, leave it closed until it has cooled before attempting to detach the blade assembly.
- If the five-flash warning continues after cooling, keep the NutriBullet GO out of use and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase).
Still need help? Chat with us and give us your model name and product code.
The full steps for this model are in its user guide: NutriBullet Portable Blender / NutriBullet Portable Blender McLaren user guide (PDF)
The full steps for this model are in its user guide: NutriBullet Flip Stainless user guide (PDF)
The full steps for this model are in its user guide: Standard NutriBullet Flex Portable user guide (PDF)
The full steps for this model are in its user guide: NutriBullet GO user guide (PDF)