Skip to main content

How can we help?

My air fryer seems unsafe. What should I do?

  • Updated

Stop using an appliance that seems unsafe; keep damaged parts out of use and seek support for burning smells, electrical faults or damage before using it again. The model-specific checks explain when cleaning, refitting or cooling is appropriate and when the appliance must stay out of use.

Before inspecting removable parts, switch off, disconnect from power, wait for all moving parts to stop and let hot parts cool. Keep sharp edges away from your fingers, and follow the instructions for a warm or stuck sealed cup before opening it.

Is the problem in the motor base, power connection or charging equipment?

If there is a burning smell, smoke, sparks, an electric shock, a damaged cord or plug, liquid inside or underneath an electrical base, damage after a drop, or a machine that will not switch off, stop using it, unplug it only if it is safe to do so, and take your claim, with your receipt, to the place of purchase (the manufacturer warranty is 12 months from the date of purchase). Do not run another test, charge it again, open the electrical housing or attempt a cord repair. An electrical base exposed to liquid needs assessment by a qualified person before reuse.

Use the supply specified on the rating label and in the model guide. Do not modify plugs or use voltage converters; where your model guide prohibits an external timer, connect to the permitted supply directly so a timer cannot restart the motor after overheating.

If a step above directs you to our team, or you need help with an unresolved issue in this article, see our warranty article.

NutriBullet CrispLite Air Fryer 6L

Stop using your NutriBullet CrispLite Air Fryer 6L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Air Fryer 6L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Air Fryer 6L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Air Fryer 6L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the 3-in-1 Reversible Grill, Pizza & Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Air Fryer 6L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and 3-in-1 Reversible Grill, Pizza & Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Air Fryer 6L has been switched off, unplugged and cooled, remove the Cooking Basket, 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet XXL Digital Air Fryer 7L

Stop using your NutriBullet XXL Digital Air Fryer 7L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet XXL Digital Air Fryer 7L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together. Buy a replacement basket (Australia) or basket (New Zealand).
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet XXL Digital Air Fryer 7L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet XXL Digital Air Fryer 7L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet XXL Digital Air Fryer 7L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet XXL Digital Air Fryer 7L has been switched off, unplugged and cooled, remove the Cooking Basket, Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet Twin Drawer Air Fryer

Stop using your NutriBullet Twin Drawer Air Fryer if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Drawer, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Drawer using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Drawer in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Drawer needs replacement before NutriBullet Twin Drawer Air Fryer is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet Twin Drawer Air Fryer cold and disconnected, remove the Cooking Drawer and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Drawer. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Drawer slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Drawer. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet Twin Drawer Air Fryer cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Drawer fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Drawer; remove food or packing material that obstructs the tray or container. Remove the packing inserts beneath both Cooking Drawers before first use.
  • Check the Crisping Tray is level, then slide the Cooking Drawer fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet Twin Drawer Air Fryer is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Drawer and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet Twin Drawer Air Fryer has been switched off, unplugged and cooled, remove the Cooking Drawer, Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet CrispLite Vision Air Fryer 8L

Stop using your NutriBullet CrispLite Vision Air Fryer 8L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Vision Air Fryer 8L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the 3-in-1 Reversible Grill, Pizza & Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Vision Air Fryer 8L cold and disconnected, remove the Cooking Basket and lift out the 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged 3-in-1 Reversible Grill, Pizza & Crisping Tray flat and securely in the bottom of the Cooking Basket. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools or oven cleaner. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Vision Air Fryer 8L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the 3-in-1 Reversible Grill, Pizza & Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Vision Air Fryer 8L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and 3-in-1 Reversible Grill, Pizza & Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Vision Air Fryer 8L has been switched off, unplugged and cooled, remove the Cooking Basket, 3-in-1 Reversible Grill, Pizza & Crisping Tray.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.

NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L

Stop using your NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Cooking Basket, handle or front damaged?
  • Turn the air fryer off, unplug it and allow the cooking parts and heating element to cool thoroughly.
  • Remove the cooled Cooking Basket using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Cooking Basket in place until it is cool rather than lifting hot food with it.
  • A damaged Cooking Basket needs replacement before NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cold and disconnected, remove the Cooking Basket and lift out the Crisping Tray.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Cooking Basket. For multi-layer cooking, fit the Crisping Tray first, then the Wire Rack with its handles facing up. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the non-stick surface peeling, scratched or misshapen?
  • Once cold, lift out the removable cooking parts and rinse them in warm soapy water. Inspect the cleaned surface so food residue does not hide damage.
  • Do not use abrasive pads or metal cleaning tools. Do not use a dishwasher sanitise cycle, which can warp plastic.
  • If the surface or shape is damaged, replace the affected removable cooking part rather than scraping or coating it. Only refit clean, dry, undamaged parts.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Pause or stop cooking and wait until the cooking action has stopped. Open the Cooking Basket slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Cooking Basket. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying. Apply oil to the food before placing it in the basket.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space around the appliance as shown in the guide. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it. Clip the Cord Wrap/Wall Spacer into the receiver on the back before use; the spacer must be fitted.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Cooking Basket fail to seat correctly?
  • With the air fryer off and cool, take out the Cooking Basket; remove food or packing material that obstructs the tray or container.
  • Check the Crisping Tray is level, then slide the Cooking Basket fully into the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Is it a new-appliance odour on first use?
  • Only use this first-use procedure if NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L is undamaged and the concern is the new-appliance odour described in its guide; a burning or electrical smell belongs in the electrical-fault check above.
  • Remove packaging and wash the Cooking Basket and Crisping Tray with soapy water. Dry and assemble them, and check the ventilation space.
  • The guide allows an empty run at the highest temperature for about five minutes to clear new-machine odours. Stay nearby; if the odour persists or seems like burning, stop the run and arrange assessment.
Could leftover food or oil be causing the problem?
  • After NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L has been switched off, unplugged and cooled, remove the Cooking Basket, Crisping Tray and Wire Rack.
  • Remove food scraps and wash the removable parts with warm soapy water. Wipe the Base interior and exterior as the care instructions allow; keep water out of the Base. NEVER submerge the main unit in water.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.
Is the air fryer connected through an unsuitable power accessory?
  • With the air fryer off, check the connection against the rating label and the user guide.
  • Use a suitable wall outlet directly; do not use an extension lead, power board or double adaptor. Do not use a plug adapter or voltage converter.
  • Keep the cord free of tangles and hot surfaces. If the plug, cord or outlet is damaged or hot, follow the electrical-fault check above and leave the air fryer disconnected.

Magic Bullet Air Fryer 2.5L

Stop using your Magic Bullet Air Fryer 2.5L if it seems unsafe; keep damaged parts out of use and seek support for a burning smell or electrical fault before restarting.

Is the Fry Pot, handle or front damaged?
  • Turn both the Timer and Temperature Dial to 0, unplug and wait until the heating element has cooled completely.
  • Remove the cooled Fry Pot using its handle. Inspect the handle, front, rim and inside for a crack, break, loose connection or distortion. If the handle or front is loose, leave the Fry Pot in place until it is cool rather than lifting hot food with it.
  • A damaged Fry Pot needs replacement before Magic Bullet Air Fryer 2.5L is used again. Keep the whole air fryer out of use if the damage is on the Base or you cannot remove the cooking part safely; do not glue or screw a broken front back together.
Is the Crisping Tray bent, damaged or sitting unevenly?
  • With Magic Bullet Air Fryer 2.5L cold and disconnected, remove the Fry Pot and lift out the Crisping Tray using its centre handle, keeping clear of its sharp edges.
  • Inspect the tray and remove food trapped beneath it. A damaged or distorted tray must be replaced; use only the accessory intended for this model.
  • Fit an undamaged Crisping Tray flat and securely in the bottom of the Fry Pot. If it rocks or prevents the cooking container from seating, leave it out of use and ask for the correct replacement.
Is the mark food residue or damage to the cooking part?
  • With the Fry Pot cold and removed, lift the Crisping Tray by its centre handle and remove remaining food scraps.
  • Rinse the Fry Pot and Crisping Tray with hot soapy water; wipe the outside of the Base with a clean damp cloth. NEVER submerge the main unit in water.
  • Inspect after cleaning. If a crack, loose handle or damaged surface remains, replace the affected part and keep the air fryer out of service until it is fitted correctly.
Are you concerned about a hot basket, escaping steam or hot liquid?
  • Set the Timer and Temperature Dial to 0 and wait for the frying action to stop. Open the Fry Pot slowly using the handle; keep your face and hands away from escaping steam.
  • Use insulated oven gloves to handle hot cooking parts, and a utensil to remove food. Keep fingers away from the heating element and any hot oil or liquid in the bottom.
  • Let the air fryer cool before moving, cleaning or inspecting it. If the container cannot be handled securely or a part has come loose, leave it in place until cold and use the damage checks above.
Is the cooking container overfilled or being used for deep frying?
  • After stopping cooking and allowing the contents to cool, check the space between the food and the top of the Fry Pot. Leave at least 50 mm; split a large load into smaller batches.
  • Keep food away from the heating element. Remove non-food items and do not fill the container with oil for deep frying.
  • Refit only undamaged cooking parts with room for air circulation. If food has stuck to or damaged the heating element, keep the air fryer off for assessment.
Is the air fryer too close to a wall, heat source or other objects?
  • Let Magic Bullet Air Fryer 2.5L cool before moving it onto a stable, level, clean, dry, heat-resistant worktop away from the edge.
  • Keep the vents clear and provide at least 200 mm of air space above, below and on all sides of the Magic Bullet Air Fryer 2.5L, as shown in the guide. Keep at least 250 mm between the air fryer and the wall during use so air can circulate behind it. Keep it away from a hot hob, oven and flammable materials; do not place objects above or on it.
  • Use indoors with supervision, with the cord out of children’s reach and clear of hot surfaces. If the required clearance or stable position cannot be provided, choose another suitable location before using the air fryer.
Does the Fry Pot fail to seat correctly?
  • With the air fryer off and cool, take out the Fry Pot; remove food or packing material that obstructs the tray or container.
  • Check the Crisping Tray is level, then slide the Fry Pot fully into the Base. The Fry Pot should click into place and its front should sit flush with the Base.
  • If the container still does not fit, check for a bent rim, broken handle or wrong replacement part. Do not force it into place or try to bypass the fitting mechanism.
Could leftover food or oil be causing the problem?
  • After Magic Bullet Air Fryer 2.5L has been switched off, unplugged and cooled, remove the Fry Pot, Crisping Tray.
  • Remove any food scraps and rinse the Fry Pot and Crisping Tray with hot soapy water. Wipe the exterior of the Base with a clean damp cloth.
  • Dry the parts and inspect for damage before assembly. If residue cannot be removed with the guide’s cleaning method, stop and seek help instead of using a sharp tool or attempting a repair.
Is the air fryer connected through an unsuitable power accessory?
  • With the air fryer off, check the connection against the rating label and the user guide.
  • Use a suitable wall outlet directly; do not use an extension lead. Do not use a plug adapter or voltage converter.
  • Keep the cord free of tangles and hot surfaces. If the plug, cord or outlet is damaged or hot, follow the electrical-fault check above and leave the air fryer disconnected.

Still need help? Chat with us and give us your model name and product code.

The full steps for this model are in its user guide: NutriBullet CrispLite Air Fryer 6L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet XXL Digital Air Fryer 7L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet Twin Drawer Air Fryer user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Vision Air Fryer 8L user guide (PDF)

The full steps for this model are in its user guide: NutriBullet CrispLite Dual Stack / Stacked Air Fryer 9L user guide (PDF)

The full steps for this model are in its user guide: Magic Bullet Air Fryer 2.5L user guide (PDF)

Related articles

Contact us