Standard delivery in Australia and New Zealand usually takes 3 to 7 business days from confirmation that your order has been received. This is an estimate; rural or remote deliveries can take longer. Rural or remote delivery may cost more; any surcharge is shown at checkout.
Where do you deliver?
We deliver almost anywhere in Australia and New Zealand, within the country of the store you ordered from. You can place an order from overseas using a delivery address in that store’s country.
How is my order delivered?
Your order is delivered by courier.
How do I know my order has been received?
We send a confirmation email to let you know that your order has been received and is being processed.
Can the courier leave my New Zealand parcel without a signature?
All orders, in Australia and New Zealand, are sent with Authority to Leave (ATL). By placing the order, you authorise the courier to leave your parcel at the delivery address without obtaining a signature if no one is available to receive it; the courier uses reasonable discretion to choose a safe location.
Check that your New Zealand delivery address is accurate and that there is a suitable safe place to leave the parcel.
What if an item is out of stock or delivery will be significantly delayed?
If we cannot supply an item or expect a significant delivery delay, for example because an item is out of stock or the destination is rural or remote, we will notify you as soon as reasonably possible after becoming aware of it.
You can then cancel the order or the affected part of it and receive a refund for the products that will not be delivered, including the applicable delivery charges.
How much is delivery, and what if the charge changes?
Any applicable delivery charges are shown when you complete your order. Actual charges may be higher for large or heavy products or delivery to a rural or remote location.
- Australia: we will notify you if the charge is higher than anticipated; you may cancel the order or an affected part before delivery and receive a refund, including the applicable delivery charges.
- New Zealand: we will notify you of additional charges before dispatch; you may then cancel the order or an affected part and receive a refund for the cancelled products, including the applicable delivery charges.
What if I need an update, have no confirmation email or cannot find my parcel?
Chat with us for help with your order.
For an order update, a missing confirmation email or a parcel you cannot find, chat with us with your order number, if available.