Return or refund requests go to the seller: use NutriBullet support for a direct-store purchase or approach your retailer for a retailer purchase. Have proof of purchase ready. Online orders can't be cancelled or returned for change of mind. If the address or item on your order is wrong, chat with us straight away.
I do not have the receipt. What can I use for a return?
Australia: the online returns policy accepts an online order confirmation email as proof of purchase. If the product was a gift, ask the purchaser for that email.
New Zealand, for a purchase made directly from NutriBullet: the returns policy accepts the online order reference number, the order confirmation email or receipt, or a financial statement such as a credit-card or bank statement. If the evidence does not clearly itemise the goods, more than one type of proof may be required.
Bought from a retailer in Australia or New Zealand: ask that retailer which proof of purchase it accepts, or chat with us and we'll help.
Read the Warranty & faulty products FAQ for manufacturer-warranty claim requirements.
Can I return a New Zealand online purchase because I changed my mind?
Online orders can't be cancelled or returned for change of mind. If the address or item on your order is wrong, chat with us straight away.
What if I ordered the wrong cup or blade?
If the cup or blade does not fit, provide the order number and your machine model so our team can check the item and compatibility.
What if a different product arrived?
Tell our team which product you received. An item you did not order is a different enquiry from choosing the wrong product yourself.
What do I need for a faulty-product return?
- Prepare your purchase evidence using the options for your country, Australia or New Zealand; purchase evidence is required for gifts too.
- If you use a receipt, check that it has the purchase date and place.
- For a non-urgent retailer-purchase warranty issue, take the claim to the retailer. Under the guides’ limited replacement warranty, the defective product or part must be returned to the place of purchase.
- For a direct-store return enquiry, chat with us to start the return process.
Does the manufacturer warranty set a deadline for all my rights?
The standard manufacturer warranty is 12 months from purchase. Read What is the warranty period? for the cover that applies to your product.
Can CDB refund a purchase from another retailer?
Take a refund request for a retailer purchase to the seller; CDB does not refund a transaction made with another retailer.
How should I prepare an Australian return?
- Chat with us before sending an Australian return so our team can confirm the return instructions for your purchase.
- Ask the team handling your claim for the packing and postage arrangements that apply.
How should I pack and post a New Zealand return?
Chat with us before sending a New Zealand return so our team can confirm the return instructions for your purchase.
You pay the return delivery costs initially. Keep your postage evidence.
Where should I send the product, and when will I receive a refund?
Before sending a product, ask the team handling your claim to confirm the return arrangements and address, and the refund method and timing for that claim. Confirm any packing or delivery-cost arrangement not covered by the applicable instructions above.
To start a direct-store return or report an incorrect delivery, chat with us.
An online order cannot be cancelled, and/or products cannot be returned or refunded, due to change of mind, accidental purchase or incorrect orders placed.
Still need help? Chat with us and give us your model name and product code.